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JELD-WEN

1311 N 6th Ave, Yakima, Washington, United States, 98902-1419

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JELD-WEN Reviews (%countItem)

Jeld-wen in Ottawa, Ontario, Canada promised to replace two windows and a window mechanism and has not showed up for two appointments. They promised to replace two windows and a window mechanism. It took a lot of emails and calls before they set up date to get them fixed. That day came and my wife stayed home from work to wait for the repair person. They never arrived. They never called. We contacted *** and they said that the windows were damaged in transit. So they set up another meeting, again we missed a day of work, and they didn't show up again. The windows are in my children's rooms and they were very cold in the winter and very warm in the summer as we cannot open them. This has affected my children's health. We first contacted *** over 6 months ago and still no resolution.

JELD-WEN Response • Jun 14, 2018

On behalf of JELD-WEN, we apologize for any inconvenience you have experienced due to the delays in service for your warranty claim. The necessary parts for repair are expected to arrive at the technician's warehouse on June 15. Following that, you will be contacted to schedule an agreeable time for service.

Thank you,

JELD-WEN Law Department

Customer Response • Jun 20, 2018

Complaint: ***

I am rejecting this response because:

The technician came today without all of the necessary parts to complete the repairs . Another appointment (4th one) will be needed to complete the work.

Sincerely

JELD-WEN Response • Jun 21, 2018

The JELD-WEN technician did complete the service that was planned: replacement of 2 glass units. However during service, another unexpected issue was discovered for which the tech did not have the necessary parts. Those have been supplied and the service is now complete. We consider this matter closed.

Thank you,

JELD-WEN Law Department

I purchased a double patio door system for my new house along with a large number of windows, entry doors and interior doors. The door system was sold as a 3 unit door as I was told the whole system together would be too heavy to ship. For that reason the side windows were both made 6" smaller. The door system came as 1 piece rather than 3, which was now too small for the rough opening and the windows above the door and front of the house would be different sizes. I had to wait for new side windows to be made and I was told I had to remove the old side windows myself. No new jamb extensions were included. It was requested for new ones to be sent. I have been waiting for these since approx. Aug. A Tech came out initially to replace a broken window. They were told again about the doors when they came to replace a door window frame where screws were pushed underneath damaging it during manufacturing. An appointment was made to have it fixed and my wife took a day off work waiting for them to come and they were a no show and didn't bother to call. I was later told the tech didn't come because they didn't have the parts. A tech was sent out today to finally replace the jambs after many emails involving the dealer to have the jambs provided and installed. Tech informed me it was a deliver only. They waited in my driveway for over of 3 hours to be told to inform me its delivery only and I would have to make another appointment for them to be installed. In this time the job could have been completed with 1 guy.

I can provide all emails and correspondence.

JELD-WEN Response • Jan 15, 2018

We apologize for the inconvenience *** has experienced with his JELD-WEN products. Our Customer Care department has reached out to *** and offered him a choice of resolutions. We are currently awaiting his decision, and will then proceed based upon his choice.

Thank you,

JELD-WEN Law Department

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Address: 1311 N 6th Ave, Yakima, Washington, United States, 98902-1419

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