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Jello Labs, Inc

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Jello Labs, Inc Reviews (5)

All items purchased on Spring ship directly from the brand, and pass standard inspections before being shipped. A free return/replacement was offered for the item in question on July [redacted] with a pre-paid label going from the shipping address back to the brand, as the customer was unhappy with the...

condition after receiving. However, this item was shipped overseas through a third party. Currently, Spring only offers shipping within the United States, and is only able to offer domestic returns from the original shipping address.

Revdex.com:At this time, I have not been contacted by Jello Labs, Inc regarding complaint ID [redacted].Sincerely,
[redacted]

These items were eligible for a free return and refund, and a pre-paid shipping label was sent to the customer on July [redacted] from the original shipping address back to the brand after the brand confirmed that they were unable to replace the damaged items with current stock. Spring currently only...

offers domestic shipping and returns, and is unable to compensate customers who choose to ship internationally through third parties, and are not liable for damage that is caused during the freight forwarding process.Though an immediate refund was requested by the customer, the brand requested the items be returned before issuing a refund. Spring defers to and honors each brand's return policy, as all items purchased on Spring come directly from the brand. In this case, these items was not eligible for immediate refund without returning them back to the brand. Each request, question, and reply from the customer was addressed within 48 hours.

After further review, we agree that this customer should be refunded for the item. We have issued a refund for the missing item today, August [redacted]. We also offered additional concession and sincerely apologize for the frustrating experience this customer had. This issue has been raised through our...

management team, and will be a learning tool for our team member so that we can avoid this mistake in the future. Thank you so much for bringing this to our attention.

Spring tarte cannot help me the eye shadow tray, because they only support the transport to the third address, but they sent me two goods, so this means they often slip occurred in the work, and eye shadow plate breakage, because they don't have strict packaging, in an empty box is a plate of eye shadow, will be broken, I refuse to return the goods because it was their transport to return home, they don't pay the freight and high fees, this is difficult, I know the things I can't send let me send it back to his error, but let me bear after things happen, I gave them the email they do not back, looking for online customer service, mandatory closed my account, really very sick, always shirk responsibility!

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