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Jem Accessories, Inc.

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Reviews Jem Accessories, Inc.

Jem Accessories, Inc. Reviews (33)

As per the incident regarding, *** *** and the Xtreme mah Battery BankThis claim has been forwarded to our insurance company back in when we were first notified about itOur insurance company is aware of this claim and a representative has communicated and assisted with incidentAdditional emails from *** which we received were forward to our insurance companyThis product is not currently being offered for sale by Xtreme

We received a complaint about our screen protector from our mutual customer *** *** back on February 10, We were working with her to settle the situationIt takes about 3-weeks for our quality control department to come to
a resolution if our product was put on properly and if the phone fell on our screen or the edge of the phoneMs*** did email us several pictures, which took several daysOnce we have determined that the fall did occur on the edge we are not responsible Our product of the screen protector has a lifetime warranty and we are willing to send her new oneAlso, to make her a happy customer we are willing to pay her 50% of her new screen, which she emailed us a estimate of $Please advise

Dear Revdex.com New Jersey,
My complaint with the JEM Company has been resolvedI wanted to correct her as she is wrongI called JEM Many times to see what they can doI am not a emailing kind of personI refuse to email if its a issue that could be resolved over the phoneHowever my complaint was resolved by *** B who was really nice and wanted to assist me with the problemsAt this point he is sending me new speakers which meet the demand on why I filed this completely.
Thank you for assisting me Revdex.com with this and Thank you to JEM for doing the right thing :D!
Regards,
*** ***

The company has responded to me and I am sending back their broken/malfunctioning products to their business as they've requested in order for them to replace my damaged personal property as they have promised to doAny further communication required if there is no follow through on their promised
action I will definitely be in contact. at this time the case can be closed

This is *** *** with *** *** ***I am writing in reference to claim *** which was closed yesterdayI was hoping to get a hold of you before it was closed to let you know the followingI received the new camera on Wednesday November and upon receiving it I plugged it in and followed directionsThis camera did not work so I called customer service and they assured me the camera worked when it leftI had them on the phone while he told me what to do and had him on speaker so he could hear what the camera was doingHe then told me that they would send a new camera and upgrade it to the next higher camera and it would be shipped next day and have it the next dayI reminded him this was Thanksgiving so he told me I would have it FridayTo date I have not received anything from themI also asked for a full refund and they report that they cannot do thisI would appreciate any help I could get with this matterI am ready to go buy a new camera and be done with themI would at least like them to follow through and at this point would rather have my money back and never deal with them againMy phone number is *** if you need to talk to meThanks *** ***

As per the incident regarding, *** *** and the Xtreme mah Battery BankThis claim has been forwarded to our insurance company back in when we were first notified about itOur insurance company is aware of this claim and a representative has communicated and assisted with incident
Additional emails from *** which we received were forward to our insurance companyThis product is not currently being offered for sale by Xtreme

Complaint: ***
I am rejecting this response because: They have not stopped the sale of this item I have a picture that is dated September 30th which I sent to the company Jem accessorieswe found the item for sale at a *** store near my homeAlso I went through a terrible ordeal with my insurance company and there contractors in which they only fixed some issuesThey created many more issues in my home and damaged many things which I was not compensated forJem accessories' insurance company blew me off and has no interest in compensating meI had to pay in legal fees which only got me about in compensation (from my insurance company) which does not even begin to fix the issues I am left withI have a report with photos( as I am sure they also do) from a fire investigator which determined that the fire was a direct result of and internal failure of this deviceMy Daughter and I have been totally traumitized because of this unsafe product which if it had not been for a startle cat my daughter would not be with us todaySo no they have not made anything right or accepted any responsibility for what their product has doneAn apology and compensation is what I am seeking MOST IMPORTANTLY they MUST insure that no one else can still purchase this device it should be on a recall
Regards,
*** ***

As per the incident regarding, *** *** and the Xtreme mah Battery BankThis claim has been forwarded to
our insurance company back in when we were first notified about itOur insurance company is aware of this claim and a representative has communicated and assisted with incidentAdditional emails from *** which we received were forward to our insurance companyThis product is not currently being offered for sale by Xtreme

The customer stated they ordered two *** Watches from *** and they have not been satisfied
" margin: 0px">The customer did email me about having an issue syncing his device to his tablet and I explained there are certain types of devices our *** Watch is compatible with. He happened to have a tablet that did not appear on our compatibility list. I also emailed the customer to call me directly to go through the steps with him when he had a compatible device to assist them in installing the device.
(Please see 1st attachment for that email)
The customer stated they were unable to fasten the wrist bands without two people to helpThe customer did email me about having this issue. Our company has a “How to” video on YouTube and I emailed the customer the link to the video to better assist them. We only have one design for our wrist bands
(Please see 2nd attachment for that email)
The customer stated they have contacted *** and then *** stated they have to contact the Jem Accessories (manufacturer.)
Our policy is the customer is always welcomed to contact Customer Service for any defective device issues or questions they may have. We even exchange devices due to a manufacturing defect. But since we are the manufacturer and not the retailer we cannot give them their money back. *** is the retailer who needs to provide the refund.
(Please see 3rd attachment for that email)
If you need any other information please let me knowBest Regards,
Nicole B

The customer stated they ordered two [redacted] Watches from [redacted] and they have not been satisfied.The customer did email me about having an issue syncing his device to his tablet and I explained there are certain types of devices our [redacted] Watch is compatible with.  He happened to have a tablet...

that did not appear on our compatibility list.  I also emailed the customer to call me directly to go through the steps with him when he had a compatible device to assist them in installing the device. (Please see 1st attachment for that email) The customer stated they were unable to fasten the wrist bands without two people to help.The customer did email me about having this issue.  Our company has a “How to” video on YouTube and I emailed the customer the link to the video to better assist them.  We only have one design for our wrist bands. (Please see 2nd attachment for that email) The customer stated they have contacted [redacted] and then [redacted] stated they have to contact the Jem Accessories (manufacturer.) Our policy is the customer is always welcomed to contact Customer Service for any defective device issues or questions they may have.  We even exchange devices due to a manufacturing defect.  But since we are the manufacturer and not the retailer we cannot give them their money back.  [redacted] is the retailer who needs to provide the refund.  (Please see 3rd attachment for that email)If you need any other information please let me know.Best Regards,Nicole B

Jem Acessories is looking and has contacted our factory about what has occurred. We have opened an investigation and have found that a batch of 648 units were incorrectly packaged. This issue is currently being corrected. We did not forget about Mr. [redacted] we are simply awaiting for the...

investigation to finalize and soon the product will be sent to him. Unfortunately the last winter storm was a little bit of a set back but we are still working on this. Everything will be fixed.

We apologize for the delay of the product being replaced. We did have to wait on the shipment of cameras with...

updated firmware. We are processing this replacement right away and will be mailing the camera [redacted] 2Day Express. The camera will be mailed out on 11/17/2016. If there is any questions regarding the camera once received, please give our tech line a call and will be happy to assist you. Thank you again for your patience and apologize for the delay.

Complaint: [redacted]
I am rejecting this response because: They (their insurance company) have made no attempts to contact me in six months and when I chased them for months the response was there was nothing they could do. This company has a blatant disregard for the safety of the products they sell as well as how they are treating me. This is not to be taking lightly they're Product almost KILLED my daughter ,HER Room CAUGHT ON FIRE WHILE SHE WAS SLEEPING. They have no remorse for the Traumatic event this caused in my life. the ripple effects this has caused in my life are still a factor today. I was in college at the time it effecting my education my ability to find work as well as the damages that are still in need of repair. I had to endure the Extreme abuse of the Insurance company( Mine)  as well as the very Crooked contractors who are in the fire restoration business because its easy to take advantage of the fragile state of fire victims. They owe my Daughter and myself a Formal apology as well as compensation for all the damages that are present in my home. I would not be writing them today if their product was not the cause of the fire. Please tell me Jem Accessories if it was your child and your house would you be fighting for it I will keep fighting . STOP skirting around the issues and admit you are responsible for my house fire.
Regards,
[redacted]

Jem Acessories is looking and has contacted our factory about what has occurred. We have opened an investigation and have found that a batch of 648 units were incorrectly packaged. This issue is currently being corrected. We did not forget...

about Mr. [redacted] we are simply awaiting for the investigation to finalize and soon the product will be sent to him. Unfortunately the last winter storm was a little bit of a set back but we are still working on this. Everything will be fixed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Xtreme cables is more then happy to exchange this customers defective merchandise. Our customer service line did not receive any voice mails nor...

have we received any emails about this issue. I have established contact for the 1st time with this customer via our customer service email and I will be working to resolve any issues.
Sent on: 2/10/2014 11:17:55 AM

Complaint: [redacted]
I am rejecting this response because: The how to video may show how the band is suppose to work but in practice it does not work as indicated.
Regards,
[redacted]

This customer contacted us about a defective product that was purchased over four months ago. After learning the...

customer was past any store policy to return a product that was defective out of packaging, we decided to honor our warranty policy. We are willing to exchange for a brand new one that we will fully test to ensure no further issues. We initially sent the customer a Return Merchandise Application which explains our policies such as customers outside of the United States and customers beyond the 90 day warranty Below is the part of the form that explains this policy. CUSTOMERS OUTSIDE OF THE UNITED STATES If you are within the 90 day warranty, Xtreme Cables will exchange your item for free. However you will be responsible for the cost of shipping. This cost is different for every location internationally. We will provide you with a [redacted] quote for the shipping cost. You may pay for the delivery with a check, money order, or credit card. We do not accept cash. This is our policy for international shipping. We do not require the customer to return the defective item because that would require them to send it back on their own. The customer is only paying for us to ship him a new product.

Please be aware that an earlier response was made to this complaint references that the batteries were to be shipped out. Please note that a shipment of 3- 2600 mah batteries will be send as soon as the products arrive to us from China, which will take several weeks. We just wanted Mr. [redacted] to be notified that it will take some more time. We thank him in advance for his patience

Good Afternoon,   This issue has been resolved and the customer has been notified.   Best Regards, Richard M. Customer Service Supervisor/ Simple Home Consultant

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Description: Electronic Equipment & Supplies - Dealers, Electronics Stores (NAICS: 443142)

Address: 32 Brunswick Ave, Edison, New Jersey, United States, 08817-2578

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www.xtremecables.net

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