In 2015 there portable power charger new out of the package was plugged in by by daughter and she went to bed . The device overheated and exploded while she laid sleeping lucky I was still awake and was able to wake her up and get her out her bedroom quickly became completely engulfed in flames.
This company did nothing to help me or my daughter out . No apology no compensation.
It was extremely traumatic and I ended up losing my home because I hand to use some of my own money to repair the damages from crooked contractors that took advantage of me as single mother .
This ruined me mentally and financially.
I did not have the means to sue the company as I’m am in Canada and it was a USA company.
The owners are heartless and greedy.
I hope they feel good about what there defective product did and they walked away with no accountability.
The customer stated they ordered two [redacted] Watches from [redacted] and they have not been satisfied.The customer did email me about having an issue syncing his device to his tablet and I explained there are certain types of devices our [redacted] Watch is compatible with He happened to have a tablet that did not appear on our compatibility list I also emailed the customer to call me directly to go through the steps with him when he had a compatible device to assist them in installing the device(Please see 1st attachment for that email) The customer stated they were unable to fasten the wrist bands without two people to help.The customer did email me about having this issue Our company has a “How to” video on YouTube and I emailed the customer the link to the video to better assist them We only have one design for our wrist bands(Please see 2nd attachment for that email) The customer stated they have contacted [redacted] and then [redacted] stated they have to contact the Jem Accessories (manufacturer.) Our policy is the customer is always welcomed to contact Customer Service for any defective device issues or questions they may have We even exchange devices due to a manufacturing defect But since we are the manufacturer and not the retailer we cannot give them their money back [redacted] is the retailer who needs to provide the refund (Please see 3rd attachment for that email)If you need any other information please let me know.Best Regards,Nicole B
Complaint: [redacted] I am rejecting this response because: They (their insurance company) have made no attempts to contact me in six months and when I chased them for months the response was there was nothing they could doThis company has a blatant disregard for the safety of the products they sell as well as how they are treating meThis is not to be taking lightly they're Product almost KILLED my daughter ,HER Room CAUGHT ON FIRE WHILE SHE WAS SLEEPINGThey have no remorse for the Traumatic event this caused in my lifethe ripple effects this has caused in my life are still a factor todayI was in college at the time it effecting my education my ability to find work as well as the damages that are still in need of repairI had to endure the Extreme abuse of the Insurance company( Mine) as well as the very Crooked contractors who are in the fire restoration business because its easy to take advantage of the fragile state of fire victimsThey owe my Daughter and myself a Formal apology as well as compensation for all the damages that are present in my homeI would not be writing them today if their product was not the cause of the firePlease tell me Jem Accessories if it was your child and your house would you be fighting for it I will keep fighting STOP skirting around the issues and admit you are responsible for my house fire Regards, [redacted] ***
Complaint: [redacted] Jem advises they have not "forgotten" me Perhaps so but they certainly did not respond to my emails sent after they said they would send me replacement items that I could chose from their product listI chose replacement items and they were to send me those items and a shipping label for the return of the faulty items None of that happened Now they say they have found that there were faulty product sold Are they replacing them all? How do they know who bought the faulty units? They say they are waiting for their investigation to "finalize" and that everything will be "fixed" I'm not sure what that means but if they know I received their faulty product what are they waiting for? Just replace itIf Jem intend to provide me with replacement product NOW that is acceptable but if Jem are asking me to wait some unknown period of time for some unknown resolution to the issue them I reject their request The resolution of my issue should not hang on what Jem intends to do about the other 600+ instances of faulty product Regards, [redacted]
This customer contacted us about a defective product that was purchased over four months agoAfter learning the customer was past any store policy to return a product that was defective out of packaging, we decided to honor our warranty policyWe are willing to exchange for a brand new one that we will fully test to ensure no further issuesWe initially sent the customer a Return Merchandise Application which explains our policies such as customers outside of the United States and customers beyond the day warranty Below is the part of the form that explains this policyCUSTOMERS OUTSIDE OF THE UNITED STATES If you are within the day warranty, Xtreme Cables will exchange your item for freeHowever you will be responsible for the cost of shippingThis cost is different for every location internationallyWe will provide you with a [redacted] quote for the shipping costYou may pay for the delivery with a check, money order, or credit cardWe do not accept cashThis is our policy for international shippingWe do not require the customer to return the defective item because that would require them to send it back on their ownThe customer is only paying for us to ship him a new product
Complaint: [redacted] I am rejecting this response because: The how to video may show how the band is suppose to work but in practice it does not work as indicated Regards, [redacted] ***
Good afternoon, The wrist band video shows the customer how to place the wrist band onThe person in the video happens to place to wrist band on with one handIf the customer seems to to have difficulty clamping the wrist band on and off they should practice before placing it onWe only have one design for our wrist bandsBest Regards, Nicole B Customer Service and Technical Support
Good Afternoon, This issue has been resolved and the customer has been notified Best Regards, Richard MCustomer Service Supervisor/ Simple Home Consultant
We apologize for the delay of the product being replacedWe did have to wait on the shipment of cameras with updated firmwareWe are processing this replacement right away and will be mailing the camera [redacted] 2Day ExpressThe camera will be mailed out on 11/17/If there is any questions regarding the camera once received, please give our tech line a call and will be happy to assist youThank you again for your patience and apologize for the delay
Jem Acessories is looking and has contacted our factory about what has occurredWe have opened an investigation and have found that a batch of units were incorrectly packagedThis issue is currently being correctedWe did not forget about Mr [redacted] we are simply awaiting for the investigation to finalize and soon the product will be sent to himUnfortunately the last winter storm was a little bit of a set back but we are still working on thisEverything will be fixed
Complaint: [redacted] I am rejecting this response because: They have not stopped the sale of this item I have a picture that is dated September 30th which I sent to the company Jem accessorieswe found the item for sale at a [redacted] store near my homeAlso I went through a terrible ordeal with my insurance company and there contractors in which they only fixed some issuesThey created many more issues in my home and damaged many things which I was not compensated forJem accessories' insurance company blew me off and has no interest in compensating meI had to pay in legal fees which only got me about in compensation (from my insurance company) which does not even begin to fix the issues I am left with.I have a report with photos( as I am sure they also do) from a fire investigator which determined that the fire was a direct result of and internal failure of this deviceMy Daughter and I have been totally traumitized because of this unsafe product which if it had not been for a startle cat my daughter would not be with us today.So no they have not made anything right or accepted any responsibility for what their product has doneAn apology and compensation is what I am seeking MOST IMPORTANTLY they MUST insure that no one else can still purchase this device it should be on a recall Regards, [redacted] ***
Complaint: [redacted] Jem advises they have not "forgotten" me Perhaps so but they certainly did not respond to my emails sent after they said they would send me replacement items that I could chose from their product listI chose replacement items and they were to send me those items and a shipping label for the return of the faulty items None of that happened Now they say they have found that there were faulty product sold Are they replacing them all? How do they know who bought the faulty units? They say they are waiting for their investigation to "finalize" and that everything will be "fixed" I'm not sure what that means but if they know I received their faulty product what are they waiting for? Just replace it If Jem intend to provide me with replacement product NOW that is acceptable but if Jem are asking me to wait some unknown period of time for some unknown resolution to the issue them I reject their request The resolution of my issue should not hang on what Jem intends to do about the other 600+ instances of faulty product Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I really don't think I should have to pay additional monies (equal or more than the cost of the original product in this case) to have a defective product replaced in the country where I purchased it If you don't want to pay the shipping costs to a given country to satisfy an RMA then you shouldn't earn any revenue of selling your products in that country Regards, [redacted]
In 2015 there portable power charger new out of the package was plugged in by by daughter and she went to bed . The device overheated and exploded while she laid sleeping lucky I was still awake and was able to wake her up and get her out her bedroom quickly became completely engulfed in flames.
This company did nothing to help me or my daughter out . No apology no compensation.
It was extremely traumatic and I ended up losing my home because I hand to use some of my own money to repair the damages from crooked contractors that took advantage of me as single mother .
This ruined me mentally and financially.
I did not have the means to sue the company as I’m am in Canada and it was a USA company.
The owners are heartless and greedy.
I hope they feel good about what there defective product did and they walked away with no accountability.
The customer stated they ordered two [redacted] Watches from [redacted] and they have not been satisfied.The customer did email me about having an issue syncing his device to his tablet and I explained there are certain types of devices our [redacted] Watch is compatible with He happened to have a tablet that did not appear on our compatibility list I also emailed the customer to call me directly to go through the steps with him when he had a compatible device to assist them in installing the device(Please see 1st attachment for that email) The customer stated they were unable to fasten the wrist bands without two people to help.The customer did email me about having this issue Our company has a “How to” video on YouTube and I emailed the customer the link to the video to better assist them We only have one design for our wrist bands(Please see 2nd attachment for that email) The customer stated they have contacted [redacted] and then [redacted] stated they have to contact the Jem Accessories (manufacturer.) Our policy is the customer is always welcomed to contact Customer Service for any defective device issues or questions they may have We even exchange devices due to a manufacturing defect But since we are the manufacturer and not the retailer we cannot give them their money back [redacted] is the retailer who needs to provide the refund (Please see 3rd attachment for that email)If you need any other information please let me know.Best Regards,Nicole B
Complaint: [redacted] I am rejecting this response because: They (their insurance company) have made no attempts to contact me in six months and when I chased them for months the response was there was nothing they could doThis company has a blatant disregard for the safety of the products they sell as well as how they are treating meThis is not to be taking lightly they're Product almost KILLED my daughter ,HER Room CAUGHT ON FIRE WHILE SHE WAS SLEEPINGThey have no remorse for the Traumatic event this caused in my lifethe ripple effects this has caused in my life are still a factor todayI was in college at the time it effecting my education my ability to find work as well as the damages that are still in need of repairI had to endure the Extreme abuse of the Insurance company( Mine) as well as the very Crooked contractors who are in the fire restoration business because its easy to take advantage of the fragile state of fire victimsThey owe my Daughter and myself a Formal apology as well as compensation for all the damages that are present in my homeI would not be writing them today if their product was not the cause of the firePlease tell me Jem Accessories if it was your child and your house would you be fighting for it I will keep fighting STOP skirting around the issues and admit you are responsible for my house fire Regards, [redacted] ***
Complaint: [redacted] Jem advises they have not "forgotten" me Perhaps so but they certainly did not respond to my emails sent after they said they would send me replacement items that I could chose from their product listI chose replacement items and they were to send me those items and a shipping label for the return of the faulty items None of that happened Now they say they have found that there were faulty product sold Are they replacing them all? How do they know who bought the faulty units? They say they are waiting for their investigation to "finalize" and that everything will be "fixed" I'm not sure what that means but if they know I received their faulty product what are they waiting for? Just replace itIf Jem intend to provide me with replacement product NOW that is acceptable but if Jem are asking me to wait some unknown period of time for some unknown resolution to the issue them I reject their request The resolution of my issue should not hang on what Jem intends to do about the other 600+ instances of faulty product Regards, [redacted]
This customer contacted us about a defective product that was purchased over four months agoAfter learning the customer was past any store policy to return a product that was defective out of packaging, we decided to honor our warranty policyWe are willing to exchange for a brand new one that we will fully test to ensure no further issuesWe initially sent the customer a Return Merchandise Application which explains our policies such as customers outside of the United States and customers beyond the day warranty Below is the part of the form that explains this policyCUSTOMERS OUTSIDE OF THE UNITED STATES If you are within the day warranty, Xtreme Cables will exchange your item for freeHowever you will be responsible for the cost of shippingThis cost is different for every location internationallyWe will provide you with a [redacted] quote for the shipping costYou may pay for the delivery with a check, money order, or credit cardWe do not accept cashThis is our policy for international shippingWe do not require the customer to return the defective item because that would require them to send it back on their ownThe customer is only paying for us to ship him a new product
Complaint: [redacted] I am rejecting this response because: The how to video may show how the band is suppose to work but in practice it does not work as indicated Regards, [redacted] ***
Good afternoon, The wrist band video shows the customer how to place the wrist band onThe person in the video happens to place to wrist band on with one handIf the customer seems to to have difficulty clamping the wrist band on and off they should practice before placing it onWe only have one design for our wrist bandsBest Regards, Nicole B Customer Service and Technical Support
Good Afternoon, This issue has been resolved and the customer has been notified Best Regards, Richard MCustomer Service Supervisor/ Simple Home Consultant
We apologize for the delay of the product being replacedWe did have to wait on the shipment of cameras with updated firmwareWe are processing this replacement right away and will be mailing the camera [redacted] 2Day ExpressThe camera will be mailed out on 11/17/If there is any questions regarding the camera once received, please give our tech line a call and will be happy to assist youThank you again for your patience and apologize for the delay
Jem Acessories is looking and has contacted our factory about what has occurredWe have opened an investigation and have found that a batch of units were incorrectly packagedThis issue is currently being correctedWe did not forget about Mr [redacted] we are simply awaiting for the investigation to finalize and soon the product will be sent to himUnfortunately the last winter storm was a little bit of a set back but we are still working on thisEverything will be fixed
Complaint: [redacted] I am rejecting this response because: They have not stopped the sale of this item I have a picture that is dated September 30th which I sent to the company Jem accessorieswe found the item for sale at a [redacted] store near my homeAlso I went through a terrible ordeal with my insurance company and there contractors in which they only fixed some issuesThey created many more issues in my home and damaged many things which I was not compensated forJem accessories' insurance company blew me off and has no interest in compensating meI had to pay in legal fees which only got me about in compensation (from my insurance company) which does not even begin to fix the issues I am left with.I have a report with photos( as I am sure they also do) from a fire investigator which determined that the fire was a direct result of and internal failure of this deviceMy Daughter and I have been totally traumitized because of this unsafe product which if it had not been for a startle cat my daughter would not be with us today.So no they have not made anything right or accepted any responsibility for what their product has doneAn apology and compensation is what I am seeking MOST IMPORTANTLY they MUST insure that no one else can still purchase this device it should be on a recall Regards, [redacted] ***
Complaint: [redacted] Jem advises they have not "forgotten" me Perhaps so but they certainly did not respond to my emails sent after they said they would send me replacement items that I could chose from their product listI chose replacement items and they were to send me those items and a shipping label for the return of the faulty items None of that happened Now they say they have found that there were faulty product sold Are they replacing them all? How do they know who bought the faulty units? They say they are waiting for their investigation to "finalize" and that everything will be "fixed" I'm not sure what that means but if they know I received their faulty product what are they waiting for? Just replace it If Jem intend to provide me with replacement product NOW that is acceptable but if Jem are asking me to wait some unknown period of time for some unknown resolution to the issue them I reject their request The resolution of my issue should not hang on what Jem intends to do about the other 600+ instances of faulty product Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I really don't think I should have to pay additional monies (equal or more than the cost of the original product in this case) to have a defective product replaced in the country where I purchased it If you don't want to pay the shipping costs to a given country to satisfy an RMA then you shouldn't earn any revenue of selling your products in that country Regards, [redacted]