Jembro Stores, Inc.

I went to exchange some flip flops..I picked up the wrong size.. misplaced my receipt. And they refused to exchange them. The customer in front of me exchanged with no receipt and no problems! Smh The flip flops still have the tag and the hanger it came on.. still shiny black on the bottom with no scratches.. clearly unworn.. the summer is almost over and I'm sure they will be discounted within a week.. they acted as though I stole the item I was returning($3.99). It was very embarrassing. they refused to let me speak to a manager.. refused to give me a name. And was very rude.

Review: Purchased a panel curtain on 6/**/2015 for $8.99 plus tax ($9.77). Changed mind and did not need item so I attempted to return item unused and unopened in its original packaging on 7/**/2015. Receipt states clearly that returns and exchanges are accepted within 25 days -- which gave me until 7/**/2015. They refused to accept return, advising that they had "changed their return policy to 21 days) even though 25 days is clearly printed on my store receipt. I offered a compromise of a store credit or exchange and was told absolutely not. I was then told to "get of their store".Desired Settlement: I have reported this to my credit card company and they are attempting to get merchant to credit my account but will only be done with "merchant approval" which given the attitude I received on 7/**/2015 I highly doubt will be forthcoming. I still have the item and original sales receipt and will gladly return to the store IF I will be given a full refund.

Business

Response:

it was a small tiny mistake by the new manager we changed our policy to 21 days refund but it didn't show up yet on the receipts, so we were supposed to give her the refund and it was a small mistake, we reached out to the customer and not only will we give her a refund we will also be giving her a store credit everything is fine Jack B[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They stated in their response that they have "reached out" to the customer. While I appreciate their apology and their agreeing to credit me for the purchase and to give me an additional store credit, to date, I have not been contacted by the business in any way (phone, e-mail, or mail).

Sincerely,

Business

Response:

I emailed her work email address

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,