Jen NY Inc.

In response to the concerns raised by *** *** ,we wish to list some facts and figures with regards to her reservation Please find list of
the eventsIn response to the concerns raised by *** *** ,we wish to list some facts and figures with regards to her reservation Please find list of the events as: 1) March, 2015: Received call from customer to inquire about flights and pricesReservation was placed on hold and an e-mail was sent to client to review information Client never buys ticket at the first instance and quote and it applied to this one too2) May 2015: Received call from customer regarding car rental options and prices I mentioned about her reservation being canceled due to lack of ticketingE-mail received from customer showing not interest on ticket or car rental 3) August 2015: I spoke with customer’s daughter I explained to her the following : Reservation was made for her mother and the client never gave us the go ahead to ticket the same , hence it was never ticketed and payment was not received eitherShe had offered to give her credit card for this reservation in Mar and she could have always called and checked as to why there was no charge on the credit card The last ticket issued for *** *** was April *** .Advised daughter that her mother has all my phone numbers (cell and home) and can be reached at all timesWe never received any calls or messages as stated by the complainantWe are also attaching a copy of the last email communication with *** *** *** wherein she had called us in May ** to inquire about car rentals as: 1) March, 2015: Received call from customer to inquire about flights and pricesReservation was placed on hold and an e-mail was sent to client to review information Client never buys ticket at the first instance and quote and it applied to this one too2) May 2015: Received call from customer regarding car rental options and prices I mentioned about her reservation being canceled due to lack of ticketingE-mail received from customer showing not interest on ticket or car rental 3) August 2015: I spoke with customer’s daughter I explained to her the following : Reservation was made for her mother and the client never gave us the go ahead to ticket the same , hence it was never ticketed and payment was not received eitherShe had offered to give her credit card for this reservation in Mar and she could have always called and checked as to why there was no charge on the credit card The last ticket issued for *** *** was April *** .Advised daughter that her mother has all my phone numbers (cell and home) and can be reached at all timesWe never received any calls or messages as stated by the complainantWe are also attaching a copy of the last email communication with *** *** *** wherein she had called us in May ** to inquire about car rentals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received an alternate flight or refund at this present timeI have received an email stating that they were going to request a refund because I have the insuranceI spent $to enjoy a vacation with my family ($for the resort and $for the flight) and I still can not get thereIt is saddening and disappointing for me and my wife, and the process has been drawn out to were it is very difficult to make different arrangments
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to the concern raised by *** *** ***, we wish to bring your attention to the complaint no*** . We wish to repeat again as mentioned in our previous response to the ticket issued separately because of non-ticketing agreement between airlines and below is the multi airlines rules mentioned.So if any single airline cancel their scheduled, other airline will not be responsible, and same has been mentioned in our TERMS and CONDITIONS as well.
*** (Booking confirmation URL ) ***
( Multi airline rules under Terms and Conditions ) MULTIPLE AIRLINE ITINERARIESIf your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airlineFor changes, refunds, exchanges, each airline may charge separatelyIn case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itineraryYou are responsible for complying with each airline's terms and conditions, which may differ (for example, chetimes and limits on baggage size/weight)You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets. As advised in our previous response that we are working with Insurance providers for refund on American airline on the basis of Trip Interruption, and they are still reviewing it to approve the refund.Also, same has been advised to *** *** over the phone that response is still awaited from Insurance company endRegarding Inter Caribbean airline refund, which has been applied thru our end and usually airlineTakes 4-business weeks to credit the account holder account. Still we are trying our best to work with Insurance Company as mentioned above if passenger can get a refund for unused portion on American airline due to cancellation of Inter Caribbean airline portion.We request this case to be closed in our favor as everything is clearly mentioned in our TERMS and CONDITIONS, Regardless of everything we really understand that it is saddening and disappointing for *** *** and family missed the vacation, because of Flight Interruption,However we have to abide with the fare rules and regulations mentioned by the airlines and we are still trying our best to provide a refund with the Insurance Company with the regular follow up with them and keeping *** *** in the loop. We request this case to be closed. Thank you,***

Hello [redacted], This is in regards to Revdex.com complaint ID: [redacted]We would like to inform [redacted]   that a refund of $1357.33 was already proceeded on [redacted]June, 2015.Please find enclosed a copy ofRefund in the amount of $1357.33 to [redacted]Thank...

you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[o have reviewed my bank statements, obviously that is the first thing I would have done, unfortunately I still have 2 charges on my account and nothing refunded,  I will email a copy of the statements they have request to show the 2 charges and no refund.although since it is only January 1 there is nothing to send for January. As soon as these statements are received I will be expecting an immediate refund of all charges including the two overdraft charges I have incurred 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to the concern raised by [redacted], we wish to bring your attention to the complaint no. [redacted]. We wish to repeat and address the concern once again, our mutual client is not checking the flights carefully, searched flights on [redacted] by our mutual client is absolutely different what we had given and passenger travelled on. Based on the attachments provided by our mutual client is on United airline operated by carrier is different on Second attachment, Third attachment  shows direct flight on Lufthansa airline without stop over. Once again we would like to inform this is destination change passenger is checking on cheapest available on our website with different operating and marketing carrier, over here we need to understand the restrictions and limitation of the fare rules, Once again we cannot change or choose the cheapest available option on any airline it has to be marketing carrier as Lufthansa which was on initial ticket booked by the our mutual client and changes has to be on Lufthansa airline as an marketing carrier with the compulsory stop over and with the same class of service or the higher class of service on airline inventory to be booked, which we had explained on our previous conversations too. Now we really want to show what client booked Online on our website when going to Huntsville to [redacted] ON [redacted]August-2015 round trip and coming back on [redacted]September-2015,
[redacted]
 
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[As I stated in my complaint this is what they do for a living book flights and I didn't book it myself so it would not get booked wrong. Which was done anyway and I had to pasy extra for [redacted] mistake and I trusted what they said and now they don't want to take responsibility. I have voicemail saved as-well-as the emails I already explained. Yes I am trying to re-book to Antigua and what's the problem they have all my money and we want to use it so I can be done with this horrible company that steals its customer money. By any means necessary and then they give you the same representative with a different name. I want to trave and use "my" money that I gave to [redacted] in good faith. With each and everyday the flights are going up and this to is costing money. Please Help they are not trying to.) Sincerely,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  In response to the concerns raised by [redacted], we wish to bring your attention to the following facts and figures in regards to Complaint #[redacted] We would like to advise once again that we never kept any money  at our end nor [redacted] committed for any refund of the tickets issued, If our mutual client wants to make any changes to the destination, they need to pay the airline penalty and fare difference, all detailed explanation has been send in the previous response with the all facts and figures mentioned.  We had also mentioned all the e-mail send to our mutual client which we cannot denied  the fact that [redacted] does not informed anything in advance to the passenger, we tried to reach client multiple times and left with the voice messages for the same thing. Once  again [redacted] has to abide with the all rules and regulations provided by the airline and follow as instructed by the airlines, we cannot violate any rules and procedure followed across the travel and airline industry follows. Our mutual client need to understand that for making the changes they need to pay airline penalty and fare difference, which cannot be minimized, we also want to let you know that we are not charging any of the service fee for making the changes.  We just want at this stage to help to our mutual client and close the case, if still our client is not ok with this, we can do conference call with the airlines directly and try to make the changes directly with them if airline allows, which will be a clear cut transparency for our mutual client. We request if our client is ok with it, she can contact me directly and will assign one of our specialist to try and speak with the airline in conference with the client and make the changes directly with them and whatever the amount airline is charging client have to pay directly to them. Hope, above explanation and resolution will be acceptable to the client and to close this case. We are again attaching our previous response to this reply to review it again. Thank you, Andrew   [redacted]
[redacted]
[redacted]
[redacted]   Dear [redacted],   In response to the concerns raised by [redacted], we wish to bring your attention to the following facts and figures in regards to Complaint #[redacted]   1.     [redacted] Jun ** – This reservation was made over on the phone by our mutual client [redacted] A COLBERT under [redacted] Booking No. [redacted] for 2 passengers to travel round-trip from Chicago OHare  (ORD)  to San Jose (SJC)  specifically on the [redacted] Jul ** and coming back on [redacted]Jul **. This was also ticketed on the same day and confirmation was sent to the client e-mail as provided i.e. [redacted] .   ·        [redacted] specifically advise our agent to book reservation for Chicago O hare to San Jose by providing the 3 letter’s airport codes to the agent with all the specific flight details because she is checking all the flight details Online on the website to book particularly with the same timings/ dates and flight numbers.  After recapping all flight details by our agent we clearly specify once to the customer San Jose- California, which makes no mistake left.   Imp points to be consider towards this raised complaint are below:-    1) Passenger specifically told us to book the flights by giving flight numbers and timings and Airline name, because she is checking the price and flight details online on our website. 2) Passenger specifically told and provides information with 3 letter codes of Airport to book on. 3) Our agent did told San Jose- California while recapping the flight details too passenger.    After taking all e-mail acceptances, we book the reservation and issued the tickets.   2. [redacted] Jul 2015:- [redacted] called in after a month on the date of travel to advise us that she booked it for a wrong destination and was looking to book the flight from San Jose- Costa Rica instead of San Jose California and from thereon we had advised her that as per given details we had booked her and after confirming all details we booked the flight reservation and now tickets are non-refundable, we can make the changes after talking to the airline, however she needs to pay airline penalty and fare difference for the new destination to make the changes. However client is not ready to accept thisand want us to leave the booking as it is.   ·        Considering the above situation we had informed passenger if she could not travel on the destination booked as per the given flight details, we had informed her to avoid getting no-show in the airline system use this amount for future travel and she needs to pay airline penalty and fare difference while rebooking with the same airline and for the same destination the way she booked because the fare rules does not allowed any change in destination , and had been conveyed regarding future credit restrictions via e-mail to the our mutual client.   Since after this conversation our mutual client [redacted] called multiple times to us and want us to check about airline penalty and fare difference to travel to other destination, based on this we immediately called the airlines and explained the entire situation to make destination change, however as per airline reply that passenger cannot make destination change and is not possible, still we had tried to convince airline and taken out the approval for one time destination change based on our good relationship with the airlines by charging airline penalty and fare difference we can make the destination change only once, same has been conveyed to the client that we can make the changes to the destination with in US travel but customer need to pay airline penalty and fare difference which airline does not waived it. As stated above that [redacted] calling us multiple times to check about penalty and fare difference to travel to new destination we have been informed that now airline approved as one time exception to make changes in the destination however customer needs to pay airline penalty and fare difference in order to make changes. But our mutual client is not ready to accept this. Now our mutual client wants to travel to the entirely different location and wants to travel Antigua. This definitely priced in a higher fare along with the airline penalty and fare difference.   ·        We would like to advise that we never promised or send any e-mail that amount would be refunded back to customer or get any refund back, because reservation she booked is non- refundable and all future credit terms and condition has been send it customer to avoid no-show, we [redacted] went ahead and saved a ticket amount for future use with the same airline and after having a long conversation, we taken out the approval for making the destination change with the airline, however customer have to pay airline penalty and fare difference for the new dates and destination, passenger is having future credit amount of usd872.00 in total for both passenger and to use the amount they need to rebook for the same passengers with the same airline by paying airline penalty of usd200.00 per person and new flights difference in fare. Also, [redacted] has to abide with the all rules and regulations provided by the airline and follow as instructed by the airlines, we cannot violate any rules and procedure followed across the travel and airline industry follows.   Below are some e-mail’s which was sent it to the mutual client. [redacted]   [redacted] Hope above explanation and facts are much clear, we request Revdex.com to close this case in our favor.   Thank you, Andrew

In response to the concern raised by [redacted], we wish to bring your attention to the complaint no. [redacted].1.      On [redacted] May- 2015 - This reservation was made by our mutual client [redacted] from Huntsville to [redacted] for...

[redacted] August-2015 round trip  and coming back on [redacted] September , on our [redacted] by accepting all TERMS AND CONDITION,  Itinerary and the Total Fare of $**89.16 USD. After credit card verification was done, the booking was sent for issuance of tickets and confirmation has been send to the e-mail i.e. [redacted]2.      On [redacted] August 2015 – Our mutual client [redacted] called us and spoke to our customer service representative P[redacted], for making the changes and also inquired about penalties for cancellation if possible, he has been advised for usd300.00 penalty for making the date change i.e. airline penalty along with the difference in fare for new dates, also advise usd300.00 for cancellation on the total amount paid and take back the refund for the ticket cost, however at this point our mutual client Javad told us that he will call us back, once decide.3.      On [redacted] August 2015 - @ 12:50:00 PM, Our mutual client [redacted] called us and spoke to our customer service representative Jessica, and told us that his father is not well and want us to make change in dates on his existing itinerary; here we had again advised about airline penalty of usd300.00 and fare difference & requested a call back to be arranged from our re-issuance department.4.      On [redacted] August 2015 - @ 01:16:00 PM EST, one of our re-issuance department agent name Dayton called and left with the voice message on the number [redacted] to call us back for making the date change as requested after an hour [redacted] called us and toldto our agent that he needs to make date change and as well as destination change, which was impossible, because Originally [redacted] is travelling to Huntsville to [redacted] ON [redacted] August-2015 round trip and coming back on [redacted] September-2015, and now he wants to travel to Huntsville to Brussels ON [redacted] September 2015 to [redacted] September 2015, which was never been advised by [redacted] in previous conversations to any of our agents and as per associated fare rules it is not possible to make changes to the destination except date change by paying the airline penalty and fare difference ,  however we still tried our best to called the airlines and explained the entire situation and after having a long conversation , we had taken out an exception on the basis of our good relationship,  and taken out the approval finally to make one time changes for making the destination change along with date change.  AndrewCustomer Service[redacted] [redacted]
[redacted]Toll Free:- ###-###-####Phone:- ###-###-#### Ext [redacted]Fax:- ###-###-####Email - [redacted]We really want to advise that in order to make the changes to the existing flight reservation; we need to strictly follow the guidelines provided by the airlines, i.e. while making the date change we have to take the same or equal or/ higher class of service in order to make the changes and re-issue the tickets, because of the fare compatibility, and which is follow across the globe in travel and airline industry, Now. As per our customer that he was checking the fresh ticket search on our website which was showing the lowest class of service for different airlines or may be the same airlines, and comparing the fare difference with the existing ticket book,  which is not correct finding/ calculating the fare difference. Also the most important if customer is having any ambiguities about fare difference he should ask the same day or the same time or stop making the changes rather than giving the written acceptance for the fare charges and provided the credit card information to charge the credit card and make the changes and later disputing on the transaction, all this same info has been explained by one of our supervisor Clive to our mutual client, [redacted] already.Fare Buzz never took any advantage of the distress and never ever had a practice of this ever with any our client, our each agent is trained so well and highly experienced in terms of knowledge and working experience, we are a very reputed travel agency in New York since 1994, and having a good relationship with almost all major airlines and travel suppliers, that’s a reason our re-issuance department agent immediately called the airlines and ask for the favor to make the destination change authorization, this can be the whole value loss on the ticket which our client paid if our agent did not called airline and ask for the waiver, Fare Buzz went above and put extra efforts to make process convenient for client and save the money rather than losing the whole amount paid.Client written confirmation on making the date change and destination change for the fare charge.[redacted] 1:56 PM (43 minutes ago) to [redacted] Dear Mr Javed, Please find below the new itinerary details :- Airline Flight No. Date Of Departure From / To Departure Time Arrival Time Lufthansa 9219 **SEP Huntsville / Chicago OHare 0239P **25P Lufthansa 7949 **SEP Chicago OHare / Brussels 0600P 0905A Lufthansa 9382 **SEP Brussels / Washington Dulles 1200P 0230P Lufthansa 8588 **SEP Washington Dulles / Huntsville 0505P 0557P The change fee and difference in price would be costing USD 760.00 Please reply back to the email as your token of acceptance -- Dayton Sr Travel Consultant (Sales) [redacted] [redacted] 
[redacted] [redacted] ###-###-#### Extn [redacted] ###-###-#### Extn [redacted] Fax: ###-###-#### [redacted] 
[redacted] ** 2:00 PM (39 minutes ago) to me ** We request to close this case in our favor after understanding the facts written above.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to the concerns raised by [redacted] , We wish to bring your attention to the following facts and figures in regards to Complaint [redacted]:-·         On [redacted] Jul -2017- [redacted] called in to book...

reservation from  Chicago to  Acapulco Travelling on [redacted] Jul to [redacted] August- 2017 . Everything went fine we have taken down the e-mail acceptance for the flight itinerary, dates and names of the passenger just to make sure everything we are booking is correct and Once after we have received e-mail confirmation from the passenger we had issued the tickets and confirmation sent to the customer e-mail as given it to us with the booking number [redacted] / [redacted]. (E-mail confirmation received pasted below)[redacted] 
[redacted] 
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[redacted]·         On the very same day [redacted] called us to make the changes in the dates, wherein we have advised that for both Booking transaction we need to void the ticket amount i.e. for booking number [redacted] – usd600.60 and for Booking number [redacted] – usd277.52 and there would be a fresh transaction of the new ticket cost.that means, transactions those are voided that was never charged and billed to the client credit card, So there would be no amount pending from our side for refund.We would like to inform [redacted], that Old transactions are never billed to your credit card because it was same day voided back to your credit card, that is the only reason, he is not able to see any refund. Still if client is having any ambiguities about the charges, please e-mail us back @ [redacted] with the billing statements, so that we can authenticate the charges with our billing department.Based on the above facts and figures, we request Revdex.com to close this case in our favor.Thank you,Andrew[redacted]
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
[redacted]

Dear [redacted],   In response to the concerns raised by [redacted], we wish to bring your attention to the following facts and figures in regards to Complaint #[redacted]   1.     [redacted] Jun ** – This reservation was made over on the phone by our...

mutual client [redacted] A COLBERT under [redacted] Booking No. [redacted] for 2 passengers to travel round-trip from Chicago OHare  (ORD)  to San Jose (SJC)  specifically on the [redacted] Jul ** and coming back on [redacted]Jul **. This was also ticketed on the same day and confirmation was sent to the client e-mail as provided i.e. [redacted] .   ·        [redacted] specifically advise our agent to book reservation for Chicago O hare to San Jose by providing the 3 letter’s airport codes to the agent with all the specific flight details because she is checking all the flight details Online on the website to book particularly with the same timings/ dates and flight numbers.  After recapping all flight details by our agent we clearly specify once to the customer San Jose- California, which makes no mistake left.   Imp points to be consider towards this raised complaint are below:-    1) Passenger specifically told us to book the flights by giving flight numbers and timings and Airline name, because she is checking the price and flight details online on our website. 2) Passenger specifically told and provides information with 3 letter codes of Airport to book on. 3) Our agent did told San Jose- California while recapping the flight details too passenger.    After taking all e-mail acceptances, we book the reservation and issued the tickets.   2. [redacted] Jul 2015:- [redacted] called in after a month on the date of travel to advise us that she booked it for a wrong destination and was looking to book the flight from San Jose- Costa Rica instead of San Jose California and from thereon we had advised her that as per given details we had booked her and after confirming all details we booked the flight reservation and now tickets are non-refundable, we can make the changes after talking to the airline, however she needs to pay airline penalty and fare difference for the new destination to make the changes. However client is not ready to accept thisand want us to leave the booking as it is.   ·        Considering the above situation we had informed passenger if she could not travel on the destination booked as per the given flight details, we had informed her to avoid getting no-show in the airline system use this amount for future travel and she needs to pay airline penalty and fare difference while rebooking with the same airline and for the same destination the way she booked because the fare rules does not allowed any change in destination , and had been conveyed regarding future credit restrictions via e-mail to the our mutual client.   Since after this conversation our mutual client [redacted] called multiple times to us and want us to check about airline penalty and fare difference to travel to other destination, based on this we immediately called the airlines and explained the entire situation to make destination change, however as per airline reply that passenger cannot make destination change and is not possible, still we had tried to convince airline and taken out the approval for one time destination change based on our good relationship with the airlines by charging airline penalty and fare difference we can make the destination change only once, same has been conveyed to the client that we can make the changes to the destination with in US travel but customer need to pay airline penalty and fare difference which airline does not waived it. As stated above that [redacted] calling us multiple times to check about penalty and fare difference to travel to new destination we have been informed that now airline approved as one time exception to make changes in the destination however customer needs to pay airline penalty and fare difference in order to make changes. But our mutual client is not ready to accept this. Now our mutual client wants to travel to the entirely different location and wants to travel Antigua. This definitely priced in a higher fare along with the airline penalty and fare difference.   ·        We would like to advise that we never promised or send any e-mail that amount would be refunded back to customer or get any refund back, because reservation she booked is non- refundable and all future credit terms and condition has been send it customer to avoid no-show, we [redacted] went ahead and saved a ticket amount for future use with the same airline and after having a long conversation, we taken out the approval for making the destination change with the airline, however customer have to pay airline penalty and fare difference for the new dates and destination, passenger is having future credit amount of usd872.00 in total for both passenger and to use the amount they need to rebook for the same passengers with the same airline by paying airline penalty of usd200.00 per person and new flights difference in fare. Also, [redacted] has to abide with the all rules and regulations provided by the airline and follow as instructed by the airlines, we cannot violate any rules and procedure followed across the travel and airline industry follows.   Below are some e-mail’s which was sent it to the mutual client. [redacted] Hope above explanation and facts are much clear, we request Revdex.com to close this case in our favor.   Thank you, Andrew

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I disagree & don't have time to argue. I hope Revdex.com let people know about bare buzz action & my complaint. I let God be the judge. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to the concern raised by [redacted], we wish to bring your attention to the complaint no. [redacted] Thank you for the reply, we will wait to see the real credit card statement for the month of October, November and December from the bank, to investigated properly as requested. Once again you may attach the same statements to the reply or send it over to mentioning Revdex.com complaint no. [redacted] and e-mail it to [redacted] .   Thank you, [redacted]

In response to the concern raised by [redacted], we wish to bring your attention to thefollowing facts and figures in regards to complaint no. [redacted] .1.      [redacted]  Apr – 2015  @ 11:25PM– This reservation was made by our mutual client from Detroit Wayne...

to PuertoPlata for [redacted] July a one way reservation, on our website [redacted]by accepting all TERMS AND CONDITION,  Itinerary and the Total Fare of$958.80 USD. After credit card verification was done, the booking was sent forissuance of tickets. At this point, we were notified that separate tickets needto be issued due to non- Interline Agreement between the two Airlines, AmericanAirlines (AA). And InterCaribbean Airways. We issued the tickets same day forboth airline separately and confirmation has been e-mailed to client e-mail @ [redacted].2.      [redacted] May – 2015 @ 11:57AM – We got acall from our mutual client [redacted] regarding booking confirmation, there wenoticed that Inter Caribbean airline had made scheduled change, after talkingto the airline and investigating properly, we were only left with the option toapply for a full refund because airline is not providing any other flight forthe particular date or other, except full refund. 3.      [redacted] May- 2015 @ 03:35PM – We calledand advice [redacted] about cancellation made by InterCaribbean airline, due tothis airline had provided full refund for their portion, however this has notbeen accepted by our mutual client and insisting us to refund for Americanairline portion which ethically not possible , because both airline tickets hasbeen issued separately due to Interline agreement of e-tickets as mentionedabove and in our TERMS AND CONDITIONS as well , which we had made much clear onMulti airlines rules, URL’s and links mentioned below.[redacted] (Booking confirmation URL)[redacted](Multi airline rulesunder Terms and Conditions)·        We have noticed that [redacted] had purchased travel Insurance with us, which cover trip interruptionand cancellation, 4.      On [redacted] June -2015- We immediatelycalled and left voice message on # [redacted] and e-mail sent to [redacted] one-mail @ [redacted] , mentioning that we aretrying for the refund for American airline ticket, because of cancellation madeby Inter Caribbean airline. However approval of refund is a whole discretion ofthe Insurance company, but we are trying on behalf of our mutual client [redacted] From: [redacted] [mailto:[redacted]]Sent: Friday, June **, 2015 2:36 AMTo: AnkitSubject: Re: FW: [redacted]TRIP CANCELLATION, DELAY, INTERRUPTION CLAIM FORM[redacted]Fare Buzz Booking number [redacted],Attached is the form needed for the refund. If there is anything elseneeded please let me knowOn Tue, Jun *, 2015 at 3:22 PM, Ankit <[redacted]>wrote:Dear [redacted],This is in reference to booking number [redacted],We really apologize for the inconvenience caused due to cancel/ Interrupt toyour flight reservation.Please find Attached PDF, form from Insurance providers which you have to filland send it back to us, so that we can forward the same to Insurance company tofile a claim on behalf of you, to get a refund for American airline,Because the flight reservation which you booked with us from Detroit to PuertoPlata, which has been booked on American airline and Inter Caribbean airlinehas been cancelled. Due to Involuntary change by Inter Caribbean airlineas  they had revoked their operations and cancelled the partial flights,We noticed you had purchased Insurance with us from Seven Corners a Insuranceproviders, we are filling a refund request with them for the American airlineportion, we request you to co-operate with us and fill the attach form and sendit back to us, so that we can try for the refund for American airline tickets.If you have any query, please get in touch with me directly by replying to thesame e-mail or call me at ###-###-####.Thank you,[redacted]-----Original Message-----From: Seven Corners Claims [mailto:[redacted]]Sent: Friday, June **, 2015 1:33 PMTo: [redacted]Subject: [redacted]TRIP CANCELLATION, DELAY, INTERRUPTION CLAIM FORM[redacted]Dear Claimant,I am sorry to hear that you had to cancel/delay/interrupt your flight. Please review your One Travel policy for policy provisions and exclusions. Ifyou decide to file a claim and need further assistance, please call ourCustomer Service team at ###-###-####. Please do not return the claimforms to the email they are sent from as they will not be reviewed. You canreturn the claim forms to [redacted] orby fax to Attn: Claims at ###-###-####.  Thank you.From the above facts, itshoes that Fare Buzz made every effort and always willing to help client, andnot at a fault, it’s important for us that Fare Buzz would have to strictlyabide by all Airlines’ rules and regulations related to ticketing. Moreover, asper our Terms and Conditions which clearly states about multi airlinecancellation rules where Itinerary consists of more than one airline, thereforetwo separate fare rules will be apply, if your initial flight is cancelled orthe schedule is changed by either you or the airline, the other airline withwhich you booked your return flight is not obligated to issue a refund orchange your itinerary. You are responsible for complying with each airline'sterms and conditions.Still we are trying ourbest to work with Insurance Company as mentioned above if passenger can get arefund for unused portion on American airline due to cancellation of InterCaribbean airline portion.We request our mutualclient to wait for the response from the Insurance Company and if anyadditional information required please bear with us.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:like I said the reason for my initial contact with this company was when I arrived at the airport although I had a conformation and booking # and my account was charged I was told that I was not on the flight by [redacted] and I would have to call the company to have this straighten out. I called the company and aask why if I have a confirmation and my account was charged am I not on the flight also at that time I noticed that instead of a 5pm return flight I was out in a 5 am flight which was incorrect. So he told me he would get me on the flight and make corrections sent me an email to confirm everthing and asked me to return email accepting that all Info was now correct which I did. Also like I told you since they took so long to fix their mistakes I had missed my flight.  Anyway I called several times sent several bank statements to them only for them to say they didn't charge me twice. ** bank also called with me on the line and ** bank told them that the charged me twice and they told the representative at ** that he would have to take care of it because they only charged once. The ** rep told them their they needed to refund my money because the money was in fact removed from my account 2 times and they were paid out twice on the same ticket. The refused to give my money back and said I would have to dispute it. So wit several bank statement and the representitive confirming that they in fact had receive payment twice they refuse to give my money back. The customer service in this company was very poor and not at any time were they understanding to my issues that they had cause they just denied any wrong doing when it clearly shows 2 charges 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I cancelled a trip and was emailed a confirmation that I will get a refund with 10 business days less $250 for the cancellation. This is was on 07/**/15 and am still waiting. I have tried to resolve this with company to no avail. The manager-Andrew said he is working on it but it has not be resolved. I confirmation email.

I actually put the customer service rep - Prince on a three way call with British Airways to confirm that am not traveling and would like to cancel my trip.Desired Settlement: I just want to receive my refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,