JenCare Neighborhood Medical Centers

This is not a forthcoming businessPromises made to prospective patients who have to sign upI can not get any medical equipment and my meds I was on before going are changed because the company says they are too expensiveThey tell you they have specialists but there are none

Overall I am pleased with my physician DrAnderson and the pharmacy systemHowever, the office staff are not submitting referrals to other services in a timely mannerAlso it is almost impossible to get information faxed when asked by other agenciesPhone calls are answered but you can be placed on hold for several minutes before you can tell why you are callingSometimes they never come back so you finally get disconnected

My biggest issue is, the constant turnover. I go there every week for acupuncture. Every time, I go there, I see new faces. In 3 years, I have had at least 5 different PC'S. They tout, how the MD'S get to know you. How can that be true, when I only see them a couple times, then they are gone? [redacted] allows for Chiropractic, yet Jen Care refuses to give me a referral. They say, I must get acupuncture, first, which I HAVE been getting. I had every intention of dropping them, this years. However, I was in a bad car crash in Oct. The many treatments I get are right next door to them.

Overall I am pleased with my physician Dr. Anderson and the pharmacy system. However, the office staff are not submitting referrals to other services in a timely manner. Also it is almost impossible to get information faxed when asked by other agencies. Phone calls are answered but you can be placed on hold for several minutes before you can tell why you are calling. Sometimes they never come back so you finally get disconnected.

This is not a forthcoming business. Promises made to prospective patients who have to sign up. I can not get any medical equipment and my meds I was on before going are changed because the company says they are too expensive. They tell you they have specialists but there are none

The office staff here in Louisville is totally incompetent. Referrals are impossible to get. They are not truthful in the status of referrals. They do not listen to you on the phone. They place you on hold and hope you hang up. They do not follow through on any requests.

Simply put they are NOT in the customer service mode. We are both moving on to new providers. You should do so as well ASAP.