Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint.
The back and forth with the Revdex.com in Not Futile as it's purpose is to help resolve issues of disputes regarding bad business practices (which is clearly the issue here) and complaints from consumersThis type of repeated arrogance, utter unprofessionalism and poor attitude and lack of respect (Revdex.com) is the reason why we are at an impasse and have not been able to come to an ethical fair solution to this matterThis further cements the issue of trust in the matter as no real honest services have been provided and your abilities in this situation are unsatisfactoryI asked that this be escalated to Auto Sales ownership to avoid legal matters due to the facts as I also requested prior to filing with the (Revdex.com); the shop owned by Auto Sales & Service agreed to repair a fuel pump / services in the amount of $that was diagnosed as being the issue by their service manager Jeff that did not fix that problem or any problemAfter two attempts to fix and correct your mistakes, I communicated several times with Jeff starting three weeks after the initial repair- any further attempts are Futile
I will not continue to pay for a repair that DID NOT Fix the Problem
I did not drive my truck in and request a fuel pump repairI took (drove) my truck in to be diagnosed and repaired by whom I thought were professionals but they have been anything but professionalYou do not get to supposedly fix what you want to fix -.Which clearly nothing was fixed and leave me with the same existing problem I brought my vehicle to you for and expect to be paid for that...???
As I have stated to Auto Sales Service repeatedly---I brought my truck in "Twice" after calling several times once the initial supposed repair was completedAuto Sales and Service failed to make good on a repair to which I was charged $The repair you claimed to have preformed "Without proof" did not workFor The aforementioned reasons, I will not pay for a repair that did fix the problem and do not wish to do business with you regarding this issue FurtherThe only fair and honest resolution at this point is a Total refund for the associated charges for repair parts and labor to which you have been unable to provide proof that an actual repair was done
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:I
have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In addressing the facts regarding the repair issuesI have only spoke with Jay A*** after my many complaints regarding the alleged repair and subsequent issues fell on deaf ears from the Auto Sales Repair Service manager JeffEven after speaking with Jay A*** multiple times via email there was a breakdown/impasse and I asked to have the issue escalated to ownership because of the repair being questioned entirely and concerns of invoice fraud and I requested the side note of $be removed for non repair as he was not able to provide warranty/parts/ information to meI have email documentation in the affirmative to support the aforementioned and following statements to which I emailed him directly and all can be provided to further laminate the factsThe overall problem after the fact is I have a purchase agreement for the vehicle in question and believe that because of the fraudulent repair side note - there is a direct bully affect for poor services and non services of parts and labor to which did not fix the initial problem the first or the second time I took my vehicle in for repair after communicating about the issue repeatedly after the initial repair was supposedly completedTwice, I took my vehicle in for the same repair the Auto Sales Service Shop failed to make honest repair or fix the Real problem/ issue as charged in the amount of $As mentioned, the offer was made that, that would repair the fuel pump again with tacked on labor - again, red flagHow am I to know what if any repairs are or was done without Proof.? Thus, Auto sales is unable or refused to offer proof for services and labor provided after I emailed and requested documentationTo be clear with regard to Jay A***'s responseHe has no first hand knowledge of the exchange between myself and the Auto Sales repair shopJay A*** was only brought in as a last result, by me, as I emailed him directly because of the poor services I had received as my issues regarding the alleged repair problems were dismissed by service shop manager Jeff before and after I took my vehicle back a second time mixed with mistrust and concerns over the non repairAs stated in my original Revdex.com complaint, and in response to submitted response by Jay A*** regarding my vehicle "Not being drivable" I "took" my vehicle - which was Drivable into shop (it was never towed in for services) for the initial diagnosed repair of the fuel pump by Jeff the manager that was made to me without properly diagnosis- meaning he never put it on a machineWhen I initially took my vehicle in, service shop manager Jeff asked me what was it doing and I explained it was hesitating and hard starting and he immediately said - he was sure it was the fuel pumpHe did not have me wait for further diagnostics but again in his professional experience it was the fuel pump and he would be replacing itI left my vehicle at the shop because I trusted that he was the lead mechanic as he stated with something years of experience and picked it up after the repairI drove it there and drove it away from the shopTo clarify - my vehicle was drivable both times I took it in for serviceThe only time was after it "was not drivable was after I took it back in a second time as the shop did not locate and fix the problem of hesitating and hard starting as it persisted until such was the caseIn reference to the response: The chain of events that occurred after the alleged initial repair are as followsI called the service shop approximately a few weeks after the repair because my truck started to hesitate and hard start- which is exactly what it was doing before the alleged replacement repair of the fuel pumpI called and spoke with Jeff the shop manager again and was toldit could not be doing the same thing to which I responded - apparently there is a real issue because your replacement of the fuel pump did not fix the REAL ProblemJeff responded and stated that it could possibly be because of low fuel to which I responded I had well over a half a tank of gasAt that time it became increasingly odd, because the notice of verbal warranty provided by the service technician of days was incorrect to which I verbally requested written warranty from JeffI never received the warranty in writingAfter meeting great resistance as to the repair not solving the PROBLEM and multiple calls regarding the issue, we agreed on a time and on 11/17/Jeff finally agreed to look at the truck again so I took my truck - which was DRIVABLE back in to be repaired for the "same issues A SECOND TIME and was told when I went back to get it - they could not find anything wrongI told them at that time " that it is odd as I drive my truck regularly and it happened before I drove it in here and what your telling me does not make senseI immediately lost confidence in everything that supposedly had occurred - the diagnosis, the warranty, the parts purchased and any associated labor costs because it was apparently obvious the problem along with subsequent issues were not FixedNow the only thing that exist for this still existing problem is that I have to fix the problem and I am paying $for an invoiced repair that did not fix the Real ProblemAgain, This was all emailed to Jay A*** and he was made aware of the factsI can provide email documentation in the affirmative what was said and reportedIn reference to the response: I was advised by Jay A*** on 12/07/via email that my concerns of trust and issues of non repair that "I would be better served taking my vehicle to another shop, to which I responded so I am paying you (Auto Sales and Service) $for a ill/non repair and now I will have to pay someone else on top of the $to fix the problem all over againAgain, this further laminated to me the level of dishonesty and disregard for me, the invoiced services and his willingness to taking total advantage and attempting to use the side note as purely a means to rip off a client with an existing buyer contract accountIn reference to the response: Additionally, Jay A*** stated he offered to pay for the part if I took it to a mechanic of my choosingThat did not happen and is untrueHe emailed me after the facts were presented and I made my concerns known that "I would be better served if I took my vehicle to another shop for repair." Never stating he would pay for anythingOnly after I emailed him with the Attorney General Office cc'd did he even offer an alternative Auto Sales Shop payroll shop which they have used located on Shadeland Ave - to have them look at itHe never said he would pay for the servicesTo which I refused because I surmised I could no longer trust the services after two failed opportunities to fix the problem and a host of other lies during several communications and two refusals to provide warranty information as I indicated to him via email and asked for dismissal/ refund of charges paid thus far for the reasons and facts that no repairs invoiced- claimed - fixed the problem as invoicedAs I indicated in the same email - I believe this was attempt to charge for services that were never providedFurthermore, I asked via email that Jay A*** escalate this issue to ownership to resolve this issue without legal formality should the decision of refund be outside his authority but I did not hear back or get a response to that request.Regards,*** ***
Regards,
*** ***
Please see attached
see attached
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint.
The back and forth with the Revdex.com in Not Futile as it's purpose is to help resolve issues of disputes regarding bad business practices (which is clearly the issue here) and complaints from consumersThis type of repeated arrogance, utter unprofessionalism and poor attitude and lack of respect (Revdex.com) is the reason why we are at an impasse and have not been able to come to an ethical fair solution to this matterThis further cements the issue of trust in the matter as no real honest services have been provided and your abilities in this situation are unsatisfactoryI asked that this be escalated to Auto Sales ownership to avoid legal matters due to the facts as I also requested prior to filing with the (Revdex.com); the shop owned by Auto Sales & Service agreed to repair a fuel pump / services in the amount of $that was diagnosed as being the issue by their service manager Jeff that did not fix that problem or any problemAfter two attempts to fix and correct your mistakes, I communicated several times with Jeff starting three weeks after the initial repair- any further attempts are Futile
I will not continue to pay for a repair that DID NOT Fix the Problem
I did not drive my truck in and request a fuel pump repairI took (drove) my truck in to be diagnosed and repaired by whom I thought were professionals but they have been anything but professionalYou do not get to supposedly fix what you want to fix -.Which clearly nothing was fixed and leave me with the same existing problem I brought my vehicle to you for and expect to be paid for that...???
As I have stated to Auto Sales Service repeatedly---I brought my truck in "Twice" after calling several times once the initial supposed repair was completedAuto Sales and Service failed to make good on a repair to which I was charged $The repair you claimed to have preformed "Without proof" did not workFor The aforementioned reasons, I will not pay for a repair that did fix the problem and do not wish to do business with you regarding this issue FurtherThe only fair and honest resolution at this point is a Total refund for the associated charges for repair parts and labor to which you have been unable to provide proof that an actual repair was done
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:I
have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In addressing the facts regarding the repair issuesI have only spoke with Jay A*** after my many complaints regarding the alleged repair and subsequent issues fell on deaf ears from the Auto Sales Repair Service manager JeffEven after speaking with Jay A*** multiple times via email there was a breakdown/impasse and I asked to have the issue escalated to ownership because of the repair being questioned entirely and concerns of invoice fraud and I requested the side note of $be removed for non repair as he was not able to provide warranty/parts/ information to meI have email documentation in the affirmative to support the aforementioned and following statements to which I emailed him directly and all can be provided to further laminate the factsThe overall problem after the fact is I have a purchase agreement for the vehicle in question and believe that because of the fraudulent repair side note - there is a direct bully affect for poor services and non services of parts and labor to which did not fix the initial problem the first or the second time I took my vehicle in for repair after communicating about the issue repeatedly after the initial repair was supposedly completedTwice, I took my vehicle in for the same repair the Auto Sales Service Shop failed to make honest repair or fix the Real problem/ issue as charged in the amount of $As mentioned, the offer was made that, that would repair the fuel pump again with tacked on labor - again, red flagHow am I to know what if any repairs are or was done without Proof.? Thus, Auto sales is unable or refused to offer proof for services and labor provided after I emailed and requested documentationTo be clear with regard to Jay A***'s responseHe has no first hand knowledge of the exchange between myself and the Auto Sales repair shopJay A*** was only brought in as a last result, by me, as I emailed him directly because of the poor services I had received as my issues regarding the alleged repair problems were dismissed by service shop manager Jeff before and after I took my vehicle back a second time mixed with mistrust and concerns over the non repairAs stated in my original Revdex.com complaint, and in response to submitted response by Jay A*** regarding my vehicle "Not being drivable" I "took" my vehicle - which was Drivable into shop (it was never towed in for services) for the initial diagnosed repair of the fuel pump by Jeff the manager that was made to me without properly diagnosis- meaning he never put it on a machineWhen I initially took my vehicle in, service shop manager Jeff asked me what was it doing and I explained it was hesitating and hard starting and he immediately said - he was sure it was the fuel pumpHe did not have me wait for further diagnostics but again in his professional experience it was the fuel pump and he would be replacing itI left my vehicle at the shop because I trusted that he was the lead mechanic as he stated with something years of experience and picked it up after the repairI drove it there and drove it away from the shopTo clarify - my vehicle was drivable both times I took it in for serviceThe only time was after it "was not drivable was after I took it back in a second time as the shop did not locate and fix the problem of hesitating and hard starting as it persisted until such was the caseIn reference to the response: The chain of events that occurred after the alleged initial repair are as followsI called the service shop approximately a few weeks after the repair because my truck started to hesitate and hard start- which is exactly what it was doing before the alleged replacement repair of the fuel pumpI called and spoke with Jeff the shop manager again and was toldit could not be doing the same thing to which I responded - apparently there is a real issue because your replacement of the fuel pump did not fix the REAL ProblemJeff responded and stated that it could possibly be because of low fuel to which I responded I had well over a half a tank of gasAt that time it became increasingly odd, because the notice of verbal warranty provided by the service technician of days was incorrect to which I verbally requested written warranty from JeffI never received the warranty in writingAfter meeting great resistance as to the repair not solving the PROBLEM and multiple calls regarding the issue, we agreed on a time and on 11/17/Jeff finally agreed to look at the truck again so I took my truck - which was DRIVABLE back in to be repaired for the "same issues A SECOND TIME and was told when I went back to get it - they could not find anything wrongI told them at that time " that it is odd as I drive my truck regularly and it happened before I drove it in here and what your telling me does not make senseI immediately lost confidence in everything that supposedly had occurred - the diagnosis, the warranty, the parts purchased and any associated labor costs because it was apparently obvious the problem along with subsequent issues were not FixedNow the only thing that exist for this still existing problem is that I have to fix the problem and I am paying $for an invoiced repair that did not fix the Real ProblemAgain, This was all emailed to Jay A*** and he was made aware of the factsI can provide email documentation in the affirmative what was said and reportedIn reference to the response: I was advised by Jay A*** on 12/07/via email that my concerns of trust and issues of non repair that "I would be better served taking my vehicle to another shop, to which I responded so I am paying you (Auto Sales and Service) $for a ill/non repair and now I will have to pay someone else on top of the $to fix the problem all over againAgain, this further laminated to me the level of dishonesty and disregard for me, the invoiced services and his willingness to taking total advantage and attempting to use the side note as purely a means to rip off a client with an existing buyer contract accountIn reference to the response: Additionally, Jay A*** stated he offered to pay for the part if I took it to a mechanic of my choosingThat did not happen and is untrueHe emailed me after the facts were presented and I made my concerns known that "I would be better served if I took my vehicle to another shop for repair." Never stating he would pay for anythingOnly after I emailed him with the Attorney General Office cc'd did he even offer an alternative Auto Sales Shop payroll shop which they have used located on Shadeland Ave - to have them look at itHe never said he would pay for the servicesTo which I refused because I surmised I could no longer trust the services after two failed opportunities to fix the problem and a host of other lies during several communications and two refusals to provide warranty information as I indicated to him via email and asked for dismissal/ refund of charges paid thus far for the reasons and facts that no repairs invoiced- claimed - fixed the problem as invoicedAs I indicated in the same email - I believe this was attempt to charge for services that were never providedFurthermore, I asked via email that Jay A*** escalate this issue to ownership to resolve this issue without legal formality should the decision of refund be outside his authority but I did not hear back or get a response to that request.Regards,*** ***
Regards,
*** ***