Jenkins Security Services, Inc.

Thank you for bringing this situation to our attention and for the opportunity to resolve the complaintAfter being notified, we called the customer and went to the property in question on 1/28/We made a few alterations to the current system to correct the immediate problemsEverything should
have been working correctly when we leftToday we made arrangements to install a new systemI believe that our customer is satisfied with everything we agreed to and the situation has been resolvedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did a fantastic job of taking care of the situation this time.
Regards,
[redacted]

Thank you for allowing me to respond to this complaint.On 11/18/14 this customer came into our office saying they found some sort of small animal in a bottle of water that they purchasd the last time they were in our office. They had a small cup with a small animal in it. They didn't have a bottle....

They said that they dumped out the water. The customer was visibly unhappy. We apologized that this happened and suggested that it would be best if they would have brought the bottle with the water and foreign item in it. We could have returned it to the company that bottles the water for their inspection and testing. We offered two bottles of water and no charged and apologized again for the problem. They were not completely satisfied, but took the free bottles and water and left. On 11/25/14 this customer emailed our home office at 10:09 AM saying that he had a bottle of water had some sort of fish or worm in it and that there were two other bottles which he had in his possession. We answered that email on 11/25/14 at 12:06 with an apology and stated that we weren't the manufacturer, only a distributor of the product. Our rep gave the customer his phone number and extension and the phone number for the bottler. He didn't receive a return email or phone call. On 11/25/14 another one of reps heard of the complaint and called the customer. He spoke with his wife and again apologized for the situation. She said that 3 bottles had some sort of animal in them. We gave her the phone number for the supplier and offered two more bottles at no charge. We offered to replace all of the bottles that they had in their possession. She said she would talk to her husband. A short time later, the customer called back. We reiterated our offer and offered to deliver the water to him. He said that he wanted to keep the bottles. We asked if we could do anything else and he said no, and that he was calling the bottler. On 11/26/14 our rep made a follow-up call to the customer and was told that he had called the bottler and was waiting for a return call from them and thanked us. On 11/26/14 I was made aware of the situation, but was not aware of all of the other communications with different reps. I called the customer and left a message on his answering maching and emailed him at 12:38 PM asking him to call me and discuss the problem. I left my email address and phone number and extension. I didn't received a return email or phone call at this point. On 12/3/14 the customer brought 4 empty bottles, one opened but 3/4 full bottle, and 1 unopened bottle. He had a cup with two more small animals in it. Two of the empty bottles had leaves in them, the other opened bottles didn't have anything foreign it them and the unopened bottle had nothing foreign in it. They requested a refund and we are processing that. Foreign items in bottles are not a common occurrence. Several representatives of our company have either talked to this customer or have attempted to talk to him. Several reps have offered refunds, free water, and apologies. I know that our customer didn't think that our initial response to his situation was satisfoctory, but we have continued to try to resolve the situation. I think that we've tried to correct the problem in the appropriate way. I'm not sure that there is any possibility of this happening, but I would hope to retain this person as a valued customer.Sincerely,[redacted]

Review: I had [redacted] re-key my business, [redacted] on 1/24/2014. I paid them in full for $96.60, check number [redacted]. I went down to [redacted] on the following week a Monday or Tuesday and found people in the building that let themself in with the old key. I called [redacted] immediatley and told them the re-keying didn't work. They were, or [redacted] was prepared to meet me at 4:30 that evening. I called him back and said I didn't want him to meet me there, for the people in the building had a lease. I would like my money back because of the fact it wasn't done correctly. And it doesn't matter the circumstance. It was not done correctly. I have also called them and told them about this many times asking to be reinbursed and leaving my number, which they have never responded to.Desired Settlement: To get my $96.60 back

Business

Response:

[redacted]Please note that [redacted] has offered to fix the issue for Ms. [redacted] but she cancelled.

I have given the 2 messages to [redacted]. Due to a unforeseen medical issue [redacted] has not had the opportunity to speak with Mr. [redacted]. Mr. [redacted] may be out for a number of weeks more. I do apologize for the delay, this isn’t typical circumstances.

Thank you

[redacted] Security Services, Inc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't want [redacted] to fix the problem, as [redacted] is no longer in business. The job of re-keying was not done properly the first time. The old key still worked. I would like to have my money back.

Business

Response:

I understand that there is no need to fix the rekey issue as the property has been foreclosed on.

I do need to know if I send the check back to the company that foreclosed on [redacted] or send the check to [redacted] directly.

Please reply as your earliest convenience with this info and the address the check needs to be sent.

Thank you

[redacted] Security Services, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] The check needs to be sent to me, as I paid for the rekeying from my personal account. Thank you, [redacted]