Jennelle's Construction Paving & Sealing, Inc.

I had a problem with the driveway seal coating Jennelle's owner came out and the next day had the driveway recoated and they did a very nice job, I will call them back for my next coating when the time comes.

Review: We wish to register a complaint regarding the work performed by Jennelle's Paving & Sealing, Inc. On June 9 2016, we were approached through a "drive by" by this company to repair our driveway. Cracks were to be filled with filler, repair a low area by putting down asphalt, and seal the complete driveway. The estimate was $400.00. A proposal and contract was given to us signed by [redacted] We did not sign the contract, because we were informed that could be done once the work was completed. I agreed to the price because it required more work than a regular seal job. I was told once completed I would be amazed at how well the driveway would look. However, the cracks were not cleaned out and filled adequately. The asphalt used for the low area was dumped, but they did not have enough with them to finish the job. The driveway was sealed. I was told that they would be back the next day with more asphalt for the low area to finish the job. Also I was told that there would be more filler put in the cracks and another light coating of sealer. They were paid $400.00 that day. June 9 with the assurance from Jennelle they would be back June 10 to complete the job. No one has been back as of July 11 to complete the job, despite numerous calls to [redacted] In fact, they will not accept a phone call from us. Truly, this is an unethical company which does not stand behind their work promised to the customer. We in good faith accepted their proposal but they did not deliver!

Business

Response:

We did the job just like the customer described. However only 1 bag of asphalt which we had with us was promised at the time. Cracks were filled and the drive was sealed. About 5 days later the customer called wanting a refund because the cracks filler was noticeable A after we sealed the drive. I went to look at the job the man was cursing and tthreatened. I will be glad to send someone to re fill the cracks without him at home.concerned for my employees safety. I will be glad to do it myself. If the customer agrees to not be there. We are a fair company with a good reputation for quality of work.we will gladly go over the cracks again it simply sank in which sometimes happens. Thanks Jay jennelle

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Brandon Jennelle did not have enough asphalt with him on June 9. He was to bring more asphalt the next day, June 10. He did not show up. We contacted them 14 times from June 10 to June 14. We have documented telephone records to prove this fact. This is contrary to what Jay Jennelle stated that we contacted them after 5 days. Also, there was absolutely NO PROFANITY OR THREATS made to anyone at any time. We NEVER requested a refund. More asphalt was to be brought and more filler for the cracks on June 10. We RESPECTFULLY requested they perform the job as promised. We will never recommend this company to anyone based on the mistruths stated in Jay Jennellle's response to the complaint. We do NOT want this company to perform any work at our location (with or without us being present). Telling untruths must be the way this company operates rather than satisfying the customer by doing the job as promised.Regards,

Review: Came by house, said he had just finished a house down the street. Wanted to know if I wanted driveway sealed. I said yes, but I had a couple issues. We had our driveway extended several years ago and there is a seam running down the driveway where there should be none. He said he could fix that. I showed him where at the end of drive it had crumbled. He said he could fix that. Well several days later, seam still there, a wide length of sealer goes across the drive and the part he could fix that had crumbled, crumbled! I got it all over my foot testing it. Appears he just laid it over the dirt! Several days have passed. I have called several times. He told me he would stop by the next day. That would have been a Saturday. Called back and he said they did not work on Saturdays but he would be here on Monday at 11:00AM. I told him I would be here and hoped he would too. No show on Monday. This is now Thursday and I have not heard or seen of him since he did the job last Friday, June 10. I did leave a couple messages but have not heard back. This tells me one thing. He is not a good company to do business with, does a bad job and does not apparently care what his customers think. I would not trust him to do anything to correct the mess. I want a full refund of $200.00Desired Settlement: I want a full refund of $200. Do not trust him to do a better job. Seems he needs more training!

Business

Response:

The customer will not receive a refund. She asked what could we do for a small amount of money to help her small driveway. We explained what procedure and materials we would apply to her deteriorated driveway. We did the work told her to stay off the drive for 1 day 24 hrs. She said it looked great and payed the invoice. The customer left a message that she had quote been out testing the driveway materials we applied to her driveway with her barefoot and got it on her feet and that we need to come clean her foot. To my knowledge we still have the message. We can't make this stuff up.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I could not find a place to explain why I would not accept the companies offer.1. They offered no refund.2. They gave false information - I did not ask for the least expensive way to do the things I ask for.3. There was no invoice. He stated the price after I told him what I needed done.4. I showed him the three things I needed done and to each he said he could fix it.5. I trusted him to do what he said and stand by this work. This did not happen.6. We stayed off the driveway for 3 days just to be sure. After that is when I walked on it and it was still tacky and came off on my foot. Should have been dry by then but he just poured it over dirt. We are Talking about a section of 1 foot by 3 feet at the end of the drive. When he did call, he told me that I must not know anything about asphalt. Of course I don't, he is the "professional" not me. He stated he came by and it looked good to him and stated hecould redo it (1X3 section) for $2200.00. Lesson learned. Hopefully for him, also.[redacted]

Review: Jennelle's Paving was contracted by my home builder, [redacted] to grade and install the asphalt driveway on my new construction home. Their asphalt installation was entirely unsatisfactory. I have pictures to show the driveway graded and draining towards the garage, not away from. Additionally, there are significant obvious tool scoring and dragging marks, it is unevenly applied, crowned and concaving. Finally the seaming is wavering and uneven.

This installation occurred in October 2015. At that time I complained vigoursly to [redacted] about their acceptance of Jannelle's substandard work. I was informed by [redacted] that it was too late in the asphalt season to replace driveway, and if removed, would not be replaced until Spring 2016. Therefore, I was forced to accept visibly shody work and leaking garage throughout winter on my over half-million dollar home.Desired Settlement: Owing to a recently submitted verbal complaint to the Pulaski County Building Inspector's Office, [redacted] has refunded the driveway allowance. I have contracted with another service, and my driveway will be removed and replaced this Spring.

My intent in submitting this complaint is to alert and advise other consumer's to be wary of selecting Jennelle's Paving for their asphalt driveway installation.

Business

Response:

We did the driveway for homebuilder. He had everything graded out and sloped the way he wanted it. We paved it just like he had it graded and the homeowner did not like the direction the water was running in. The homebuilder has refunded their money.

Consumer

Response:

My singular purpose in promulgating this complaint was to alert the general public concerning Janelle's Paving work performance. This complaint is now a matter of public record. Perhaps some good will come of this and Janelle's Paving will correct their quality deficiencies and improve work quality. [redacted] has informed me that they no longer will do business with Janelle.

Regards,