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Jenner Inn & Cottages

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Reviews Jenner Inn & Cottages

Jenner Inn & Cottages Reviews (4)

Initial Business Response / [redacted] (1000, 27, 2015/09/15) */ We did speak to ***, I forwarded it on to the book keeper, as far as I knew they were refundingI left a message for [redacted] to let me know if she received a check or cc shows a refund to her, this amI never saw this Revdex.com complaint until now, as it was before my time, but I did get a certified letter and as I mentioned forwarded it to the proper people for reviewI thought taken care of [redacted]

Initial Business Response /* (1000, 9, 2015/11/08) */
Contact Name and Title: *** *** Proprietor
Contact Phone: XXX XXX XXXX
Contact Email: ***@***.com
I asked this gueest to call me back later when she was not threatening me, so we could discuss the details, However I see she
notified the Revdex.com the same dayJust like the airlines,if someone cancels last minute and we were holding this room for a month for her and could sell it to someone else,she needs to pay for itHowever if she was not so rude and threatening I would have allowed her to stay another time provided it was a weekday I am still open for making that same offerMy Staff always tells guest of our cancellation policy, you do not wait for your confirmation to arriveEvery hotel has one,once you book it we have a contract and unless you cancel within the time limits, you need to pay for your purchaseI believe we are being generous, all things considered...........*** *** Proprietor
Initial Consumer Rebuttal /* (3000, 16, 2016/01/07) */

Initial Business Response /* (1000, 27, 2015/09/15) */
We did speak to ***, I forwarded it on to the book keeper, as far as I knew they were refundingI left a message for *** to let me know if she received a check or cc shows a refund to her, this amI never saw this Revdex.com complaint until
now, as it was before my time, but I did get a certified letter and as I mentioned forwarded it to the proper people for reviewI thought taken care of
***

Initial Business Response /* (1000, 18, 2015/09/02) */
In regards to complaint from consumer *** ***, #XXXXXXXX
After reviewing our log book, the booking notes and housekeeping recordsWe show no evidence of guest complaint at time of stay
Therefore, we will not be refunding
guest
Thank you,
***
Innkeeper
Jenner Inn
Initial Consumer Rebuttal /* (3000, 20, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept that response.I spoke with the manager and showed her video of the mold and moss in the bathtubI'm sure she remembers as she asked me not to show it to any one elseIt is not my responsibility to log the books it is theirs and their negligence in following through should not reflect upon meI paid for a place to sleep and bathI received neither a bath (due to unsanitary mold and moss) or a good night's sleep (as construction on their building started at in the morning) I am expecting a full refund unfortunately as this business doesn't seem to care I am doubtful it will happenI am glad I have reserved this video as I have kept it to myself thus far in hopes this business would do the right thingI will wait for your response in hopes we can rectify this situationI really don't want to post these videos on social media but if it keeps another individual from going through what I have experienced first hand then I will
***Document Attached***
I attached some pics of mold and moss from bathtub as well as receiptReserved video
Final Business Response /* (4000, 23, 2015/09/23) */
No refundThe room she stayed in, is one of our finest roomsWe are a country inn, not a corporate hotel

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