Jennifer Flanders Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[We are owed money for items purchased well over a year ago We would like a refund for the full amount, which Jennifer had agreed to via email At no point in this project were we pleased with her work We did not like the furniture selection, and almost none of the furniture purchased physically fits the space But that is beside the point - the point is that we purchased items that were not delivered for over a year and a half and expect a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After designing and decorating my client's city apartment which they were very pleased with, I was hired for a second project to design her beach house. We had a very professional relationship and worked...

well together for the entire first project and much of the second project. I selected and purchased furnishings for my client's home which was being built from the ground up. The construction was initially supposed to take 6 months -- this was the information given to my client by her builder when we started the project. To make her time-line work and have furniture available for move-in when the house was completed, I selected items efficiently, had them ordered, and delivered them to a storage facility to be held until the house was completed. The construction of the house was delayed greatly because of permitting issues, and then once started, took much longer than the promised six month time-frame -- about a year and a half. Du ring this time, purchased items sat in storage to await the move-in date. As the job progressed, my client ceased contacting me to be a part of the construction process and I was left out of the loop. My client then contacted the storage facility directly to bring her items to her home during a time when I was not available to be there. Upon unloading the truck, several items were missing. There was an entire three-story house of furniture in storage, and a few of the items were misplaced within the facility. Within a few days, everything but two dining chairs and some throw pillows were located and delivered. Three area rugs were in a different storage facility that belonged to my rug vendor awaiting binding and instruction for delivery. My client asked to return the rugs which had already been cut to fit her rooms. These were non-refundable items, but because of my good relationship with my rug vendor, I was able to get them to agree to a 50% re-stocking fee on these rugs. As for the dining chairs and the throw pillows, my client said that if these items could not make it to her house within a five day period of time, then she wanted her money back. As I could not get the chairs from North Carolina delivered to her within that period of time, I agreed to get her the money back, but I told her I would need to get credits from my vendors first. While waiting for these credits, I did what I could to send her incremental payments. Within a two week period of time from her request for refund, I sent her checks totaling $3,500, with more to come as refunds from vendors are processed, which can take up to 30 days.

At this time, I have been contacted directly by Jennifer Flanders Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
We have not been compensated in full (we have not been compensated for the items we paid for over a year ago which were never delivered, or even ordered). 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Jennifer Flanders charged us a large sum of money to decorate our house. She was very pushy in making us order the furniture over a year before our move in date (in hind sight, she seemed desperate for our payments). We paid for numerous items up front over a year and a half in advance. When we requested the items to be delivered, over half of the items were not delivered, despite the fact that we had paid for them over a year and a half beforehand. It took over 4 separate trips to get many of the items. She still owes us $10,840.00 in items that we paid for but that she never purchased. We asked for a refund and at first she was very belligerent with me, but when my husband got involved she admitted that she did indeed owe us the money, and that she didn't have the money anymore. She said she had to wait for another client to pay her & then she would pay us back with their money (I have all of this in an email from her). I'm sure she used our money to pay for another client. This commingling of funds is illegal. We would like our refund.Desired Settlement: We would like to be refunded the $10,840.00 for the items that we paid for a year and a half ago that were never delivered. Here is the breakdown:1) $2,960 for 2 Artistic Frame Dufrene chairs (side chairs)2) $4,350 for pillows - we paid for them but none were delivered & they said there were none in the warehouse $43503) $3,530 Rugs - we want a 50% refund of our rugs (refund half of $5733 for $3530)

Business

Response:

After designing and decorating my client's city apartment which they were very pleased with, I was hired for a second project to design her beach house. We had a very professional relationship and worked well together for the entire first project and much of the second project. I selected and purchased furnishings for my client's home which was being built from the ground up. The construction was initially supposed to take 6 months -- this was the information given to my client by her builder when we started the project. To make her time-line work and have furniture available for move-in when the house was completed, I selected items efficiently, had them ordered, and delivered them to a storage facility to be held until the house was completed. The construction of the house was delayed greatly because of permitting issues, and then once started, took much longer than the promised six month time-frame -- about a year and a half. Du ring this time, purchased items sat in storage to await the move-in date. As the job progressed, my client ceased contacting me to be a part of the construction process and I was left out of the loop. My client then contacted the storage facility directly to bring her items to her home during a time when I was not available to be there. Upon unloading the truck, several items were missing. There was an entire three-story house of furniture in storage, and a few of the items were misplaced within the facility. Within a few days, everything but two dining chairs and some throw pillows were located and delivered. Three area rugs were in a different storage facility that belonged to my rug vendor awaiting binding and instruction for delivery. My client asked to return the rugs which had already been cut to fit her rooms. These were non-refundable items, but because of my good relationship with my rug vendor, I was able to get them to agree to a 50% re-stocking fee on these rugs. As for the dining chairs and the throw pillows, my client said that if these items could not make it to her house within a five day period of time, then she wanted her money back. As I could not get the chairs from North Carolina delivered to her within that period of time, I agreed to get her the money back, but I told her I would need to get credits from my vendors first. While waiting for these credits, I did what I could to send her incremental payments. Within a two week period of time from her request for refund, I sent her checks totaling $3,500, with more to come as refunds from vendors are processed, which can take up to 30 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[We are owed money for items purchased well over a year ago. We would like a refund for the full amount, which Jennifer had agreed to via email. At no point in this project were we pleased with her work. We did not like the furniture selection, and almost none of the furniture purchased physically fits the space. But that is beside the point - the point is that we purchased items that were not delivered for over a year and a half and expect a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Jennifer Flanders Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

We have not been compensated in full (we have not been compensated for the items we paid for over a year ago which were never delivered, or even ordered).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,