Complaint: [redacted] I am rejecting this response because:Your response has not addressed my issue of concern First off, there was no noise associated with the power steering issue This issue was said to be found because of a"gushing power steering leak." This was found by seeing not hearing More so, it was said on the service invoice that I reported the power steeering leak, and that it was not found by a technician Despite when the belt noise was discovered, this still doesn't change that when this repair was all said and done, new belts had been replacedTwo of those belts were installed by Jennifer's, as well as new pullies If Jennifer's would have proceeded to attempt to repair my vehicle, I would have an unneeded harmonic balancer as well So Jennifer's has installed two new uneeded belts,, new pullies, when the problem all along was the alternator More so, the new belt which Jennifer's had installed had to be replaced due to the mechanic at Jennifer's attempts to quiet the new belt down with lube when they could not accurately diagnose the problem.I thought to be taking my vehicle to a professional repair facility Not only have I been acceptionally disappointed with service, this response you have provided to my letter has further agitated meIf you are to take matters seriously, then please address my concerns after the pullies had been replaced and after the 2nd belt had been replaced My vehicle left Jennifer's in worse condition that it arrived This problem was easily diagnosed by Chevrolet and my van is now in perfect running condition; despite that the vehicle is"old " Sincerely, [redacted]
Dear Mr***,As I mentioned in my previous response, my service employees tell me that your vehicle had multiple problemsAssuming that you authorized them to repair the power steering, I have to venture that that was the major issue at the initial point of serviceOnce repaired, they tell me that your other issues surfaced. I reviewed the situation with them again this afternoon just to make sure my understanding was accurate and they tell me it wasI understand that you disagree with their findings, but I have to rely on their knowledge of the situationThat said, I cannot reimburse you for repairs made at a different dealer that are most likely a result of a pre-existing issueI again, thank you for your time
Dear Mr***,Thank you for your time and please know that we at Jennifer's Auto Sales take these issues very seriouslyThis morning I had the opportunity to research your complaint with our staffI'm told that your vehicle had multiple issues and that the initial power steering noise was the one
that immediately jumped out due to the noiseOnce fixed, I'm told other issues were able to heard. Unfortunately sometimes that is the case with older vehiclesI'm also told that several attempts were made to further assist you without additional expenseMy hope is all of your issues are now resolved and that your vehicle provides you with many more years of serviceSincerely, Bill G*** - General Manager
Complaint: ***
I am rejecting this response because:Your response has not addressed my issue of concern First off, there was no noise associated with the power steering issue This issue was said to be found because of a"gushing power steering leak." This was found by seeing not hearing More so, it was said on the service invoice that I reported the power steeering leak, and that it was not found by a technician Despite when the belt noise was discovered, this still doesn't change that when this repair was all said and done, new belts had been replacedTwo of those belts were installed by Jennifer's, as well as new pullies If Jennifer's would have proceeded to attempt to repair my vehicle, I would have an unneeded harmonic balancer as well So Jennifer's has installed two new uneeded belts,, new pullies, when the problem all along was the alternator More so, the new belt which Jennifer's had installed had to be replaced due to the mechanic at Jennifer's attempts to quiet the new belt down with lube when they could not accurately diagnose the problem.I thought to be taking my vehicle to a professional repair facility Not only have I been acceptionally disappointed with service, this response you have provided to my letter has further agitated meIf you are to take matters seriously, then please address my concerns after the pullies had been replaced and after the 2nd belt had been replaced My vehicle left Jennifer's in worse condition that it arrived This problem was easily diagnosed by Chevrolet and my van is now in perfect running condition; despite that the vehicle is"old. "
Sincerely,
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Complaint: [redacted] I am rejecting this response because:Your response has not addressed my issue of concern First off, there was no noise associated with the power steering issue This issue was said to be found because of a"gushing power steering leak." This was found by seeing not hearing More so, it was said on the service invoice that I reported the power steeering leak, and that it was not found by a technician Despite when the belt noise was discovered, this still doesn't change that when this repair was all said and done, new belts had been replacedTwo of those belts were installed by Jennifer's, as well as new pullies If Jennifer's would have proceeded to attempt to repair my vehicle, I would have an unneeded harmonic balancer as well So Jennifer's has installed two new uneeded belts,, new pullies, when the problem all along was the alternator More so, the new belt which Jennifer's had installed had to be replaced due to the mechanic at Jennifer's attempts to quiet the new belt down with lube when they could not accurately diagnose the problem.I thought to be taking my vehicle to a professional repair facility Not only have I been acceptionally disappointed with service, this response you have provided to my letter has further agitated meIf you are to take matters seriously, then please address my concerns after the pullies had been replaced and after the 2nd belt had been replaced My vehicle left Jennifer's in worse condition that it arrived This problem was easily diagnosed by Chevrolet and my van is now in perfect running condition; despite that the vehicle is"old " Sincerely, [redacted]
Dear Mr***,As I mentioned in my previous response, my service employees tell me that your vehicle had multiple problemsAssuming that you authorized them to repair the power steering, I have to venture that that was the major issue at the initial point of serviceOnce repaired, they tell me that your other issues surfaced. I reviewed the situation with them again this afternoon just to make sure my understanding was accurate and they tell me it wasI understand that you disagree with their findings, but I have to rely on their knowledge of the situationThat said, I cannot reimburse you for repairs made at a different dealer that are most likely a result of a pre-existing issueI again, thank you for your time
Dear Mr***,Thank you for your time and please know that we at Jennifer's Auto Sales take these issues very seriouslyThis morning I had the opportunity to research your complaint with our staffI'm told that your vehicle had multiple issues and that the initial power steering noise was the one
that immediately jumped out due to the noiseOnce fixed, I'm told other issues were able to heard. Unfortunately sometimes that is the case with older vehiclesI'm also told that several attempts were made to further assist you without additional expenseMy hope is all of your issues are now resolved and that your vehicle provides you with many more years of serviceSincerely, Bill G*** - General Manager
Complaint: ***
I am rejecting this response because:Your response has not addressed my issue of concern First off, there was no noise associated with the power steering issue This issue was said to be found because of a"gushing power steering leak." This was found by seeing not hearing More so, it was said on the service invoice that I reported the power steeering leak, and that it was not found by a technician Despite when the belt noise was discovered, this still doesn't change that when this repair was all said and done, new belts had been replacedTwo of those belts were installed by Jennifer's, as well as new pullies If Jennifer's would have proceeded to attempt to repair my vehicle, I would have an unneeded harmonic balancer as well So Jennifer's has installed two new uneeded belts,, new pullies, when the problem all along was the alternator More so, the new belt which Jennifer's had installed had to be replaced due to the mechanic at Jennifer's attempts to quiet the new belt down with lube when they could not accurately diagnose the problem.I thought to be taking my vehicle to a professional repair facility Not only have I been acceptionally disappointed with service, this response you have provided to my letter has further agitated meIf you are to take matters seriously, then please address my concerns after the pullies had been replaced and after the 2nd belt had been replaced My vehicle left Jennifer's in worse condition that it arrived This problem was easily diagnosed by Chevrolet and my van is now in perfect running condition; despite that the vehicle is"old. "
Sincerely,
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