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Jennings & Company, Inc

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Reviews Jennings & Company, Inc

Jennings & Company, Inc Reviews (6)

I am writing in response to the complaint submitted to the Revdex.com about Sunset Digital Communications on
1/29/We have reviewed the customer's statement of the problem, and sincerely apologize for the
inconvenience and negative experience the customer has had with Sunset DigitalWe continually
strive to
provide superior services and customer service than our competitors, and are disappointed that our customer is
unhappy
After careful review of and research into this customer's statement, it appears this customer was connected on
12/3/We have received calls with technical issues with this customer's telephone service on 1/8/at
approximately 9:30AM, at which time a technician was dispatched same day to repair servicesAt this time,
service issues were resolvedAgain on 1/29/at approximately 9:15AM, the customer contacted Sunset to
report that service was interrupted againWe again dispatched a technician same day to resolve issuesOn this
service call, we found that damaged home wiring was likely the cause, and replaced faulty wiringAdditionally,
we installed an auxiliary piece of equipment in the customer's home to provide additional phone reliability
during the extremely cold temperatures we have been experiencing, and completed the service call at company
cost due to the issues this customer had previously with phoneIt is important to note that complaint was filed
prior to notification to Sunset that services were inoperable, on the occasion of January 29th
Since the service call on 1/29/2014, we have not had any customer service interactions with this customer, and
so have assumed that services are operational and customer has had no more issues with themWe anticipate
after the service call no further issues with customer's telephone servicesAgain, we continually work to provide
superior services and customer servicePlease let me know if I can be of any further assistance
Sincerely,
*** ** ***
Customer Relations Manager

I subscribed to Sunset Digital in May, I was told my service would be installed within daysNo problem at that pointI didn't receive the service til the end of DecmonthsI have had several issues with down time on TV services & telephone servicesThey always seem to be on the weekendI have to call, leave a message & wait (sometimes a hour sometimes a day) before my call is answeredAlso, I always call to pay my bill on the day it's dueI called on 12/31/only to hear that they have taken that day as a holidayI left my name, date & time I called & that I was calling to pay my billWhen I received my Decbill, there was nothing on the bill stating that they would be closed on 12/I called Friday morning 1/2/& told them that I was totally unaware that they were going to be closed on my due date & I expected not to receive a late feeI was told that they had left a message on the phone that they would be closedWhen I got my Jan, bill, there was a $late feeI called to tell them I was not paying a late fee & was told that the fee would standThey said I should have paid the bill "BEFORE" it was dueI have filed a complaint with Consumer Affairs

Sunset digital is fantastic as long as the lines are working but if you have a technical problem expect at least a two week delay in getting service restoredMy service has been out for two weeks and I get a different story with each tech that I talk to and they will not call you and keep you updated on repair progress and they will not return phone calls

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

First off their quoted speeds are not what you get. I got the 100mbps package at $100 a month and have yet to see anything past 60mbps. I called to complain and was given a runaround about how they are not responsible for the slower speeds and it is the website that I am using that is slow. No offers to fix the problem or even to look into it. I was told I could upgrade or downgrade my package at anytime, but every time I have tried to they say they cant do it till the next billing cycle. When I get my bill it's not been downgraded and im still being charged full price when I call to complain they tell me they can not find where I requested a downgrade. [redacted] is the guy they always send my calls to and he is of no help. Please be careful when considering sunset and [redacted] as your Internet provider do not let the promise of the fastest Internet speeds in town lock you into a 12 month contract with poor customer service via [redacted] and slower than advertised speeds.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

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