Jennipoo Puppies

Attn: *** *** Customer purchased puppy on 11/19/2016. At the time of purchase, customer was asked if she had read the Welcome Letter regarding puppy care. She agreed she had done so and informed breeder that she lived in a home and had never owned a dog. She failed to
mention at the time of purchase that she lived on a military base and had only lived in the home since October 2016. If she would have read the Welcome Letter, she would have clearly understood of the devastating consequences of the Canine Parvovirus and the breeder would have taken the necessary required precautions. Customer return puppy for puppy sitting at approximately 1:AM 11/24/2106, not on 11/23/as stated in her compliant. The customer opened the door and put the dog in the kennel area without the breeder’s knowledge or assistance. At the time, the puppy was lethargic and withdrawn. Later in the afternoon on 11/24/2016, the puppy began to vomit and have a bloody stool. The breeder took immediate action and administrated medical care. Breeder contacted customer on 11/28/and asked if the puppy was sick or lethargic, the customer responded yes it had. Breeder asked if her home had any other dogs, customer admitted she did not know but only moved into the home in October and had not treated the yard for any potential Parvovirus. Customer admitted the puppy had only been in her yard and must had contracted the virus while in her careAlso, it should be noted that a puppy purchased by another customer at the same time & on the same day has never showed any signs of the Parvovirus. The puppy begin to recover and did survive however, the breeder had puppies at the facilities at the time which were too young to receive the necessary vaccinations. Breeder informed customer that her home and yard must be disinfected before the puppy could be returned and that proof of such action must be provided. Customer agreed but never provided necessary documentation. Furthermore, all of the breeders puppies contracted the Parvovirus and of those died.Breeder agreed, at the time, that she would issue a refund to customer. Customer demanded cash but policy of the breeder is that all refunds are issued by check and mailed. Customer demanded cash and refused to provide a mailing address. Further request for a mailing address were not honoredAt this time, an amicable agreement could not reached between breeder and customer. On 12/15/2016, customer’s husband contacted breeder representative and left a voice message. Due to availability, representative wasn’t available until 12/20/16. On 12/20/16, representative informed husband that a refund check would be issued and mailed to customer. Husband demanded cash and that breeder meet customer in a third party location. Representative again stated that the policy was to issue a check and that it would be mailed. Husband said he would text a mailing address later that day. The husband failed to send the required address and as a matter of fact once again demanded to meet at a third party locationNo other information was provided by customer or customer’s husband after the final text at 3:PM on 12/20/2016. Please see text conversation below.There are several inaccuracies in the customer’s complaint. As you can see from the above text conversation, the last communication between parties was on 12/20/not on 12/16/as claimed by customer. Customer’s husband called breeder only once on 12/15/and didn’t leave a message. He did not call the times as stated in the customer’s complaint. The customer’s husband did call breeder’s representative at 6:PM on 12/15/and did leave a message. Representative did speak with husband on 12/20/2016. The breeder has suffered a significant financial loss in excess of $20,due to customer’s negligence and failure to disclose proper housing information of the puppy This loss does not even begin to reflect the damage done to the breeders’ reputation, not to mention breeders’ future business, as no newborn puppies can be exposed to the property for up to months. So, this loss is only realized and cannot even begin to make the breeder whole. In light of this significant loss caused by this customer, breeder and breeder representative have decided that no refund will be issued to the customer. Breeder also reserves the right and is considering seeking legal remedy against customer in order to make herself whole again. *** ***###-###-####