Jenny Craig USA Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all that is a lie I went back in after days telling her my stomach hurt and the manager said I probably have a ulcer or I am eating to much gassy foodsShe proceeded to recomend a day supply of food and tweaked the diet to see how I didYes I caaled back days laterShe never returned my call until I called and complained to the corporate officeIt was a ingredient in there food called inulin that was making me sickI am asking for refund to food as wellAt the time she agreed to do that due to I suffered for over a weekI was promised the refund October 8,Now I read in there reply the refund is in process with only registration feeIf they do not hhonor; I will take to court for slander and failure to do as the promisedThe manager was accusing me of having an ulcer in front of her co workers and customersThat is againts the hippa law
Regards,
*** ***

We received a refund request on behalf of Ms*** on December 17th, 2014. We have submitted her refund for processing and Ms*** should receive her refund in the immediate future. We consider the matter to be closed

Ms*** purchased a membership and food on 9/25/14. She made a second food purchase on 10/1/14. On 10/3/she requested a refund stating that the food did not agree with her. As stated in our Service Agreement, which was provided to Ms*** at the time of purchase, we do not
refund on food. In the interest of customer service, we agreed to refund her monthly membership fee of $29. Ms***'s refund is currently being processed and should reflect on her credit card statement in the immediate future. We consider the matter to be closed

In the interest of customer service, we are happy to refund the two months of membership fees Ms*** is requesting, totaling $28.98. We consider the matter to be closed

In the interest of Customer Service, we are happy to refund the two months of membership for August and September 2014 back to Ms. [redacted] totaling $39.98 in the form of a check.  We consider this matter to be resolved.

Revdex.com:
Thank you for your response. I have since been compensated by Jenny Craig, si this matter is now closed.
Regards,
[redacted]

Ms. [redacted] was never advised that she would be refunded on her food purchase(s).  On 9/25/14 she signed the Service Agreement outlining in no uncertain terms that “food and supplements are not refundable under any circumstance.”  Additionally, our cancellation period clearly outlines that membership fees are eligible for refund within three days of purchase.  Ms. [redacted] requested a refund on 10/3/14, well outside the cancellation period.  As a courtesy, we agreed to refund her monthly membership fee of $29.  Ms. [redacted] also sent a signed letter to our corporate office on 10/6/14 (attached) in which she is only requesting a refund for the $29 program fee.  When we attempted to reach Ms. [redacted] for the third time to discuss her complaint, she disconnected the call immediately, preventing any discussion regarding her grievance.  We have made concerted efforts to accommodate Ms. [redacted] and consider the matter closed.

[redacted] did in fact complete the maintenance portion of her program and as such has earned half of her program fee back.  A refund in the amount of $179.50 was issued in the form of a check on January 6th, 2015 and sent to the address we currently have on file for this client.  We...

appreciate Ms. [redacted]'s business and apologize for any inconvenience or delay in the refund process. We consider the matter to be closed.

A refund request for the purchase price of the product has been received and is currently being processed.

I apologize for the delay in responding.  We were researching the situation with one of our Jenny Craig centers.We were unable to locate a copy of [redacted] service agreement to confirm that he understood the terms of his membership.  So we are refunding him the $79.96 that he...

requested.   A check will be mailed to himThank you,[redacted]

Review: In March, 2014, I spoke to Jenny Craig personnel in person and informed them I was moving March 31 and there were no locations convenient for me so I would not be using their services anymore. In June I noticed I was still being charged $19.99 monthly. On June 15th I contacted them and was told I had to send them a request to stop the billing. She said to 'send a note requesting to stop the billing and include the date I moved for the credit and make sure to sign the letter.' That day I sent a letter with the requested information and included all my contact information and my new address. I heard absolutely nothing from them. The $19.99 charges were stopped, however, no credit has been received. I contacted them in July to see when the 3 x $19.99 would be credited back to my card and was told they did receive my letter but would not be refunding any money. I then contacted the corporate office who said they would refer my complaint back to the Burlington MA office. To date I have not been contacted and have not received the credit on my card for $59.97. Since I informed them in person that I would be stopping their services at the end of March and no mention of anything in writing was made at that time, I would like my 3 months of charges refunded. I waited to submit this to give them plenty of opportunity to respond or to complete anything in progress as in a June/2014 complaint submitted for the same issue by another person.Desired Settlement: refund/credit card credit for 3 monthly payments of $19.99 (for April, May, June) amounting to $59.97.

Business

Response:

In the interest of Customer Service, we have agreed to refund the three months of membership Ms. [redacted] is requesting in the form of a check. We consider this matter to be closed.

Review: I went to Jenny Craig in March of 2014. The head sales person there told me the food would run approximately $115 a week. There was a nominal joining fee, approximately $20 which I paid up front. My food ran $150-$160 per week. I stopped after 3 weeks because I didn't lose any weight and I could not afford the food. Today, I opened my checking account and they had deduced $19.00 from my account, when I haven't been there for months. The girl who answered the phone at Jennys told me that I had to submit a letter in writing with my signature saying I was no longer a member in order for me to stop my membership. Of course, this is the first I am hearing of this.Desired Settlement: DesiredSettlementID: Refund

I want my $19 refunded, and I want no further deductions from my checking account. I will submit my letter in writing but I am very unhappy with this company's predatory business practices.

Business

Response:

Ms. [redacted] purchased an All Access membership with recurring billing on March 16, 2014. She requested to cancel her memberhip on June 19, 2014. This membership was cancelled upon request on June 19, 2014. No further membership charges will be billed to this account. We consider this matter to be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Buyer beware. If you do not send in a written withdrawal of membership you will be billed even if you do not use their services.

Regards,

Business

Response:

Ms. [redacted] was provided a Service Agreement at the time of her membership purchase which outlined the details of our Cancellation and Refund Policy. Her membership was immediately cancelled upon request. We consider this matter to be closed.

Review: I was charged for 3 months of service on 2 different credit cards, after I had stopped attending sessions. Jenny Craig says that I needed to inform them that I was leaving. Not showing up for 3 months, should be obvious enough, and I do not remember signing this "recurring membership" that they say I signed. (The information explaining that I had to call to cancel my membership was most likely buried in small print within a myriad of other information.Desired Settlement: I would like a refund to my credit cards for the 3 months which I did not attend.

Business

Response:

Hello,

Ms [redacted]'s refund for $59.97 was already in process with her center prior to the submission of her concern to Revdex.com . We consider this matter resolved.

Thank you

Review: On April 9th I joined the Jenny Craig at home product. I was told the product (food) would be delievered on April 11th, however on April 10th I received a call stating that it would not be delievered till April 12th. I told the customer service agent, that was not acceptable and to cancel my order. I told them I would go into one of the near by centers. On April 10th they informed me they would cancel the order however I found out that they did not process the cancellation order till April 12th.When I original cancelled the order, I was told at first it would take 10 to 12 business days to get my refund. On April April 26 (10 days later) I was told it the refund process again take 10 to 14 days, which meant it would be May 1st at the latest. However it is now May 1st and they are telling me they need all the information again, to process the cancellation and that it will take a few more days. To me this is very unacceptable for a time frame for a simple refund.Desired Settlement: I want my full refund now and I want an written apology

Business

Response:

Hello [redacted],

Our records indicate that Ms [redacted] has had this dispute resolved by our Customer Service team. We do apologize for any delay in service that she may have received, however our Accounts Payable team has confirmed that Ms [redacted] was refunded on 5/2. She also spoke with a Supervisor within our At Home channel on 5/2 to resolve all other concerns that she has had. Customer Service reached out to Ms [redacted] on 5/6 and left a voicemail confirming her refund. Unless we hear back from Ms [redacted], we consider this matter closed.

Thank you!

Review: I joined there program and less than a week later, I was having stomach problems. I went into the store the office manager said it was because I had an ulcer. That was incorrect first of all, that is against the hippa law to say out loud in front of other employees and customers to try and diagnose my problem. She tried to adjust my menu and it continued to happen. I read up on some of the ingredients, well it turned out they put something called inulin in there anytime bars, when I stopped eating those, my stomach issues went away. I called the corporate office and explained what happened. I was promised a full refund of $175.93 and on October 8, 2014 I received a call from the local office and it was the manager, stating she would offer me the full refund in regards to the food hurting my stomach. To this date I still have not received the refund. I called her once last week and again this week. Still no refund. I called the corporate office they stated they seen in the notes where I was supposed to get a refund, but that they had not received the approval from there local offices office manager.Desired Settlement: $175.93

Business

Response:

Ms. [redacted] purchased a membership and food on 9/25/14. She made a second food purchase on 10/1/14. On 10/3/14 she requested a refund stating that the food did not agree with her. As stated in our Service Agreement, which was provided to Ms. [redacted] at the time of purchase, we do not refund on food. In the interest of customer service, we agreed to refund her monthly membership fee of $29. Ms. [redacted]'s refund is currently being processed and should reflect on her credit card statement in the immediate future. We consider the matter to be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I signed up for a yearly subscription to their services and decided to withdraw from the program and they began to charge me a monthly fee, times four months (@$19.99/month) after I had already paid for an entire year of services.Desired Settlement: Acknowledge that there was an accounting error and refund the four months of fees, $79.96 to the credit card they were originally charged to.

Business

Response:

I apologize for the delay in responding. We were researching the situation with one of our Jenny Craig centers.

Review: I complied with all criteria, lost weight, achieved goal, maintained goal, am entitled to a success refund, contacted main office, they notified roseville office that I was attending, they have been deliberately not giving me my refund as per contract I signed.Desired Settlement: I expect my refund in full, was very satisfied with services until they didnt uphold their end of contract. Would also like additional refund for product, since I have been more than patient.

Business

Response:

[redacted] did in fact complete the maintenance portion of her program and as such has earned half of her program fee back. A refund in the amount of $179.50 was issued in the form of a check on January 6th, 2015 and sent to the address we currently have on file for this client. We appreciate Ms. [redacted]'s business and apologize for any inconvenience or delay in the refund process. We consider the matter to be closed.

Review: I and my daughter both signed a year contract with Jenny Craig to receive weekly face to face weight loss consultations at their West Mifflin, PA site. Before the year expired, Jenny Craig closed their West Mifflin, PA site. Jenny Craig only offered us service at another one of their sites or on line. Neither offer was acceptable to us. We sent the Jenny Craig company a registered letter expressing our dissatisfaction and requested a full refund for them breaking our contract. I received verification that my letter was received. I also, received and completed an on line survey from Jenny Craig. At the end of the survey I was told that someone from Jenny Craig would contact me. As of this date neither my daughter nor myself has been contacted by anyone from Jenny Craig to discuss our contract being breached.Desired Settlement: To be made whole by the Jenny Craig company for breach of contract.

Business

Response:

Ms [redacted],

Upon the closure of the Green Tree center that Ms [redacted] attended, all of our members were provided with 3 options:

Transition to another local Center- there are 2 within 20 miles of Ms [redacted]'s zip code

Transition to the Jenny At Home option and receive free shipping- Allowing Ms [redacted] to continue her program from the comfort of her home with no additional cost

Receive a pro-rated refund for the remaining time left on their membership

Ms [redacted] has been contacted by the Director of the market in her area and reviewed the 3 options again. She insisted on receiving a refund for entire retail cost of the membership she had enrolled in, which is not something that we are able to offer. We will submit a refund for the pro rated amount which she was entitled to, unless Ms [redacted] contacts our Customer Service team to transition to another location or Jenny At Home.

The amount Ms [redacted] paid for her 1 year membership was $244, and included an armband that retails at $129. The armband is non-refundable after 30 days, which brings Ms [redacted]'s cost to $115 for the year. The pro rated amount for her refund (there were 2.5 months remaining at the time of her Center closing, we will refund for 3 months) is $28.75.

We understand this dispute also covers Ms [redacted]'s daughter, Tiffany. Tiffany's enrollment pricing was exactly the same, therefore we will honor same refund amount of $28.75. The refunds will be submitted today, and may take 4-6 weeks to arrive. We consider this matter resolved and closed.

Thank you!

Review: When I joined Jenny Craig it was explained to me that I was to pay a one time initiation fee of $99.00 and now I that I need to temporarily drop out of the program Jenny's representative informed me over the phone that the initiation fee is only one time if I continue to pay $19.00 per month even though I have to leave the program until winter time. That was not my understanding when I joined. Apparently I signed a contract explaining that detail, I did not read a contract I took G[redacted] explanation as fact and believed what I had signed was an agreement to allow them to use my credit card for the cost of initiation fee, monthly dues, an the weekly meals.[redacted]Hayward, CA 94544Desired Settlement: I would like my $99.00 to be a one time initiation fee for life as I understood it to be, or I would like it to be refunded. As I feel right now the lifetime initiation fee would place me in an awkward situation because I feel I could no longer trust the employees of Jenny Craig at the San Leandro, CA location.

Business

Response:

Ms [redacted],

Our leadership team in the area has contacted Mr J[redacted] and agreed to submit a refund on his behalf. We consider this matter resolved and closed.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Jenny Craig did contact me and informed me that they are going to refund my $99.00, I will contact you when I receive the check. if in 7 days I have not received the check I will contact you then.I would like to take this time to thank you for your time and support.Sincerely[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint ID# [redacted]

Dear [redacted];

On Saturday, July 13,2013 I received a call from a member of [redacted]

[redacted]'s staff who promised me that the Jenny Craig organization would

be retuning $99.00 to my charging account immediately, I gave her the

new account number as the old account was closed so the Jenny Craig

organization would not have access to it,

As of today Saturday, July22, 2013 at 6:30AM I went online to check

my bank account to find the $99.00 still has not been returned.

I receive an email as a response to my 888 Complaint ID# [redacted]

stated that I was satisfied and the 888 was closing the case. This letter

is to inform you that I am not satisfied and just as before the Jenny

Craig staff has misled you and lied to me.

I AM NOT SATISFIED AND I DO NOT WANT THIS CASE DISMISSED!

I am going on a camping trip today Monday, July 22, 2013 and I will

not have access to a computer until my return on Saturday, July 2 7,

2013.

Thank you very much for your time and concern.

Regards,

Business

Response:

Hi [redacted]

Our Accounts Payable department has confirmed that Mr [redacted]'s refund checked was mailed out 7/23. Our bank has confirmed that it was signed and cashed on 7/29.

Being that this resolution was what our client asked for, we consider this dispute closed.

Thank you!

Review: We were passing by and stopped in a little late for our 1st visit there. We asked for information on their weight loss. She took us into a room and told us about the weight loss program and the price it was to sign up. We said, “thanks, but it’s a bit pricey” She said to us if we sign up, it’s for life. So we agreed. It was getting late and she was late getting off work. (She had advised us.) So we said we could come back at time a later time. She said no, it takes just a little longer. She gave us papers to sign and rushed us through it. We trusted that it was what she had said it was. When we had not been there in a while, we showed up today to find out that our membership had expired. We had advised them that we were lied to. There wasn’t much that they could do.Desired Settlement: We would like money back or our life time membership as promised.

Business

Response:

Hello [redacted],

The leadership in Ms [redacted]'s area has been able to reach out and resolve the dispute. We will be adjusting the status of her and her husband's memberships to "Lifetime". Ms [redacted] has expressed her satisfaction, and has scheduled an appointment to return to the local Center.

Thank you!