Jenny Craig USA

Revdex.com: Thank you for your responseI have since been compensated by Jenny Craig, si this matter is now closed Regards, [redacted]

Ms [redacted] was never advised that she would be refunded on her food purchase(s) On 9/25/she signed the Service Agreement outlining in no uncertain terms that “food and supplements are not refundable under any circumstance.” Additionally, our cancellation period clearly outlines that membership fees are eligible for refund within three days of purchase Ms [redacted] requested a refund on 10/3/14, well outside the cancellation period As a courtesy, we agreed to refund her monthly membership fee of $ Ms [redacted] also sent a signed letter to our corporate office on 10/6/(attached) in which she is only requesting a refund for the $program fee When we attempted to reach Ms [redacted] for the third time to discuss her complaint, she disconnected the call immediately, preventing any discussion regarding her grievance We have made concerted efforts to accommodate Ms [redacted] and consider the matter closed

I apologize for the delay in responding We were researching the situation with one of our Jenny Craig centers.We were unable to locate a copy of [redacted] service agreement to confirm that he understood the terms of his membership So we are refunding him the $that he requested A check will be mailed to himThank you, [redacted]