Jenny Craig Weight Management

To Whom It May Concern: We are in receipt of your letter dated November 13, regarding a complaint from a previous tenant regarding the disposition of her security depositThe tenant contacted our office on November 13, in regards to her refund checkShe was told that the check had been mailed out along with a statement of her Security DepositShe had stated that she did not received it on that dateA copy of her account statement was then sent to her via emailShe was advised at that time, if she was going to dispute the charges on her security deposit, she would need to do so in writingAlso, on that date, she was emailed a Security Deposit Dispute FormShe immediately filled out this form and returned it back to our officeOur Broker spoke with [redacted] on Friday, November , and scheduled an appointment with her for Tuesday, November 17, at p.mto meet and discuss her concerns and share photos [redacted] notified our Broker on November 16, that she has decided to cancel her appointment and refused to rescheduleToday, we were able to meet with the owner of the property to discuss her disputeThe owner has agreed to make some adjustments to her security depositWe have attached a copy of the correspondence that was mailed to her todayWe are currently awaiting her responseWe thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our officeSincerely, Rebecca G [redacted] Owner/Broker

To Whom It May Concern: We are in receipt of your letter dated March 17, 2015 regarding a complaint from a previous tenant regarding the...

disposition of his security deposit. It is unfortunate that the tenant did not receive his security deposit statement and refund check within the 45 days as our lease stated. However, the tenant did not supply us with a forwarding address, and the statement and check were mailed out to the tenant to his previous address on February 4, 2015, 36 days from the time the tenant move out. The tenant contacted our office on March 6, 2015 in regards to his refund check. He was told that it was originally mailed out on February 4, 2015 to the address he rented, since we did not have a forwarding address. Since he had not received the statement/check, a stop payment was issued and a new check and statement were mailed to the tenant to the address he provided to our office during the communication on March 6, 2015. The new check and statement were mailed on March 13, 2015 and the check has been cashed by the tenant. We have not heard from the tenant in regards to any disputes of the disposition of his security deposit. It is our policy that should a previous tenant dispute any of the charges that were deducted from his security deposit, a dispute needs to be submitted to our office in writing. Once a written dispute is received in our office, we will contact the owner to discuss the tenants concerns. Johnson & Glazebrook, Inc., is not a party to the lease. We are acting agent on behalf of the owner. We have not received any further communication from this tenant. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office.

To Whom It May Concern: We are in receipt of your letter dated November 13, 2015 regarding a complaint from a previous tenant regarding...

the disposition of her security deposit. The tenant contacted our office on November 13, 2015 in regards to her refund check. She was told that the check had been mailed out along with a statement of her Security Deposit. She had stated that she did not received it on that date. A copy of her account statement was then sent to her via email. She was advised at that time, if she was going to dispute the charges on her security deposit, she would need to do so in writing. Also, on that date, she was emailed a Security Deposit Dispute Form. She immediately filled out this form and returned it back to our office. Our Broker spoke with [redacted] on Friday, November 13 , 2015 and scheduled an appointment with her for Tuesday, November 17, 2015 at 4 p.m. to meet and discuss her concerns and share photos. [redacted] notified our Broker on November 16, 2015 that she has decided to cancel her appointment and refused to reschedule. Today, we were able to meet with the owner of the property to discuss her dispute. The owner has agreed to make some adjustments to her security deposit. We have attached a copy of the correspondence that was mailed to her today. We are currently awaiting her response. We thank you for your attention in this matter and if you have any further questions or concerns, please feel free to contact our office. Sincerely, Rebecca G[redacted] Owner/Broker