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Jennys Bakery

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Jennys Bakery Reviews (1)

Initial package purchased with option to extend, which I chose to do, however the package changed once extended which you are not told until after you have paid for the extension
Booking was incredibly difficult, given different timezone I sent many emails as well as phone messages (even at times they were supposed to be answering calls), and did not gain confirmation of accommodation for of the nights until weeks prior to departing Australia for this Florida, USA holiday When I finally received confirmation dates and number of nights in various places were not correct, and overlapped with the cruise they had already booked us into When I complained I was told bad luck, we are not giving you what was previously agreed (eg of one error: initial package had nights in Orlando, reduced to with extension, when I made booking increased the to nights by paying an additional $per night for the 'upgrade' - this was recinded and I only received nights, depite paying the additional money, which they told me was not refundable) Also paid an upgrade of $p/night for oceanview and breakfast in Ormond Beach even though these were supposedly features of what was already included
One weeks' car hire was supposed to be included although I had to pay fees and taxes - this became so expensive and was inflexible re pi/ drop-off points I booked my own car rental elsewhere - bigger car for same money as their fees and taxes, and more convenient locations!
Accommodation in Bahamas was sub-standard, could use resort facilties across the road which were very nice, but the room we stayed in was not even one star!
I knew when I initially purchased there would be a timeshare presentation (only because I asked!) but I thought only I confirmed this with George at Interval Vacation Promotions who said the only one I had to attend was on the Bahamas Island, although I may be 'invited' to attend others I didn't have to I later complained to George when it appeared I had to attend presentations and he blatantly lied stating he would never have said that! George had no credibility with me at this stage, having previously told me that it didn't matter that I had paid additional money for nights in Orlando that he was now saying they could never have offered - then why ask for and take my $303? (i have a receipt for the payment stating it is for nights in Orlando!) And despite all of the presentations being arranged were supposedly for minutes each, they ranged up to hours!
Worst company I have ever dealt with - never again!

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