Jenny's Hair Sense

I have ordered from this company in the past and was happy with their products. However, I ordered another product in December of 2020 and have waited and waited to receive it. My credit card was charged for the product over a month ago and I have yet to receive it. I have written multiple emails to them and have had no response. They do not post a phone number, so I cannot contact them via phone. I will have to call my credit card company and let them know it was a fraudulent charge.

I will never buy from this company again.
They sent me the wrong wig and it took a long time to come, when it was time to ship it back to them the cost was more than what I paid for it. Iwas so disappointed I will never buy from them again.

I have been ordering from them for years, but not from ebay. Best to order directly from their site. However, I have sent multiple emails asking a question about a product and still no reply. Good products, horrible customer service. PLEASE REPLY TO EMAILS if you aren't going to give us a number to call!

The buyer purchased the wig from our EBay store.  She complained that the wig was not full enough and demanded refund.  We have explained that due to the natural of the item, wigs, we cannot take back the wig and resale to our ill customers.  She didn't want to hear it and stated that...

she sent the wig back anyway.  She also opened a dispute with eBay and eBay has closed the dispute due to the fact taffy she was not complying with the policy.  We do not accept, open or keep any wigs that are returned due to hygiene and sanitary reason.  We never offered an exchange. The buyer is being dishonest for there is no email communication stating that we offered or agree with a return or an exchanges.

I am extremely outraged and furious receiving my purchases. These wigs are terrible. Lower than a halloween costume wig. The shedding is non stop and you can see the whole wig cap through the hair. And to think I spent a fortune on these wigs. Over $400 Australian dollars. Can't believe your company charges so much for your wigs when they are clearly poorly made low budget wigs. 
Customer service is extremely unhelpful and if u try the wig on then you don't get a refund. First time iv ever heard of this stupid excuse from a wig company. They just don't want to give your money back that's all. It's a fraud company and I will never be ordering from them again andwill definitely be spreading the word.

If I could give a rating less than one star I would. My wigs I received from this company was shocking and absolutely terrible. I flushed away over 400 Australian dollars. As soon as my orders arrived I threw them in the bin. The wigs shed non stop and you can see the wig cap so obviously. When you try the wig on it looks like your a cancer patient loosing all your hair as there are huge gaps and it's just awful looking. I'm extremely upset as I wasted all my hard earned money down the drain.

Review: I ordered a wig online from this company. The picture on the website was quite different from the wig I received. It was WAY too short, and I looked like [redacted] when I tried it on. When I looked on their website I could not locate any phone numbers to call them. I did a little research and found their phone number on a complaint site. So when I called and spoke to them and told them my dissatisfaction with the wig, I was informed that I could not return the wig because I tried it on. Because I tried it on???!!! How does one determine if a wig is suitable unless they try it on? I used a clean wig cap liner, and the wig is in its original condition, tags and all. I am beyond angry. I have returned many a wig over the last 15 years and have never had this as an excuse not to credit me with a store exchange.Desired Settlement: Either an exchange or a refund of my money altogether. I really do not want an exchange of ANY of this company's products as I do not trust the reliability or the quality of the products this merchant sells. So I would prefer a refund.

Business

Response:

The buyer purchased one of our shorter wigs in our wibsite. The measurement for this wig is clearly stated in the description. Also, our store policy clearly states that if the correct wig is received and has been tried on we cannot accept returns on wigs. We mainly sell our wigs to people who are going through chemo or people with alopica who wear wigs on a regular basis due to health reason. Therefore, we take pride in selling only brand new wigs that have not been tried on, or even opened. These people are extremely prone to infections and diseases unlike a healthy person, you never know what can be transferred. Of course if a person received a wrong wig, such as a blond wig instead of black, or straight wig instead of curly, we do off exchanges. However, those returned wigs are not resold. We are the biggest wig supporter of Susan G Komen for Cure in San Diego and they are donated straight to that organization. There, for those who cannot afford to purchase a new wig, at least, can choose to use the wig knowing that the wigs were returns/used, hence, they can better prep the wig before wearing.The customer states that she has returned numerous wigs in the past, however, but unless you purchase and try on the wig at a wig solan with a wig cap In front of the seller, that wig should not be sold as new. Once a wig has been on a persons head, it's considered used. The buyer also used extortion stating that if we don't allow her to return she will file with Revdex.com.The buyer is not wanting to return due to a wrong item received or a damage to a wig when received, but due to buyers remorse. She thinks the wig looks short on her and the style doesn't look pleasing on her. If it were a dress or a t-shirt we will have no problem taking the item back. However, due to health reason, as stated in our store policy, we cannot accept her return. I hope that Revdex.com can come to an understanding where I, the seller, is coming from.Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I don't consider filing a complaint with the Revdex.com "extortion". How ridiculous. Trying on a wig is not the same as WEARING a wig. The only way one can tell if a wig works for them is to try it on. I have tried on many a wig (and NOT in a shop, but delivered online, discovered they didn't work for me, and successfully returned them. They all accept returns as long as the wig was not altered or worn...WORN, not tried on! I tried this one on with a clean wig cap liner. I was upfront about this but I could easily have lied and said I didn't try it on, and they would never have known the difference. The wig I received did NOT look ANYTHING like the wig on line. I tried it on as a courtesy to the seller to give them the benefit of the doubt before returning it. I cannot wear this wig, it looks RIDICULOUS and NOTHING like what they have as pictures online. I call it false advertising. Period. If you could see this wig alongside with the picture, you would agree. This is not the first complaint they have had regarding this, as I discovered after researching this company, which unfortunately for me was AFTER I received this sorry excuse for a wig.

Review: Ordered a strawberry blonde wig from their website. A dark auburn one sent, same day I received it contacted co. They emailed me an RMA number to return wig. USPS delivered via track # Nov. 19th, 2015. I was told that on Tuesday the item would be inspected. It was not. Company had initially said I would be charged restocking fee, I complained, they waived it. I complained that I had to pay return postage for a product that I did not order. Was told after the wig arrived and they inspected it they would send correct one out, their expense. Product arrived and they had inspected but said that it looked darker than what it should be. They were going to get with the manufacturer. I copied pasted the exact image and color code several times in several different emails from their website and said I ordered this one. I have over 10 emails and all I am getting is one stall tactic after another. The returned wig had a name and a color number and it was Neddy 30. There is no Neddy #30 connected to the product I ordered. They asked me for it in a previous email and I sent it to them. I ordered a strawberry blonde #27 short full and curly wig.Last email received from them, " We just receveid your return item. (not true it was in their possession since Nov. 19th). I did quick inspection of the wig and it seems bit darker than normal 27. I will check with the vendor and will get back to you... "There is nothing to get back, it is the wrong item sent and they refuse to admit it and give me the product I did order. I am so disgusted that at this point I want a full refund.I saved each email and it becomes so obvious that I am being strung along. They have no phone number on their website all one can do is deal with them via email. I did research found 2 phone numbers supposedly for this company but no one answers and they did not respond. The Name on one of the phone numbers is registered to [redacted] phone # [redacted]. Another # when I called went to voice mail.Desired Settlement: Because I have been stalled continuously by this company I must question their ethics. They refuse to admit they sent the wrong item and are trying to wiggle out of sending me the one I did order. because of this I want my money refunded. If they in their ineptness were to once again send a wrong item I can not go through such stress under my current health issues. I asked for my money to be refunded but they said it is not their policy. But they are not honoring any of their policies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I had brought a complaint about Jenny's Hair Sense ( JS and Company, Inc) of San Diego.

Review: I won a wig from this seller on [redacted] with an auction (not buy it now). I won the wig at a very low auction price, as she had started it at $1. Upon looking at her many negative feedback from unhappy buyers, I discovered that many felt they were not getting the wig they had won, upon other complaints, such as others who mailed a wig to her and did not refunding as promised. I wrote to her telling her I wanted to make sure I received the correct wig, to to please carefully make sure as it was very important (in my mind questioning her business integrity). The wig was won at a very low price, compared to her buy it now auction of the same wig, for $68.99. I had read in her negative feedback from others, that others had won low, and the wig was not the wig she had won, in addition to others, who said they received the incorrect wig, as well as those those who returned the wig to her, and didn't receive the refund she had promised (always make sure you have delivery confirmation, so an [redacted] claim can be filed against sellers of this nature). She sent me an [redacted] request to cancel the auction, which I refused. And then refused to honor the contract, refunding my [redacted] account with auction I had won. Upon checking her other auctions, she had this listed again for a buy it now price of the above listed, $68.99. She refused to honor a contract. Bottom Line, and I have discovered her integrity and character is very poor for her business.Desired Settlement: I would like the wig I have won from her on [redacted], that she has refused to honor, due to a low winning auction amount. Also would like to see her have some integrity.

Business

Response:

We sell wigs on [redacted]. Out of over 39,000 feedback we have approx. 30 negatives with customer complaints on wigs. As you know, like a piece of clothing, a wig can look different on different people. I respect the customers honest opinions regarding their wigs, but that's all that is, opinions. We only sell brand new wigs that are show in pictures. What the customer is insinuating is completely absurd, and I gave her a choice to cancel if she felt she could not trust me. However, in stead of canceling, she extorted, threatened and disrespect me and my product even before she received anything from me.

I have been in this business for over 20 years and have seen and dealt with all type of customers. I do welcome businesses, but not of this kind. I told her that I will provide her a full refund because I didn't feel comfortable selling to someone who begin doubting my integrity even before our business relationship started. I asked her to please shop around a little more until she feels completely comfortable with an item/ seller before making her purchase.

I have called [redacted] and this is the advice they gave me. THEY did no think that I should sell to her because they already saw trouble with this buyer. You are welcome to call them yourself.

Thank you

Business

Response:

We sell wigs on [redacted]. Out of over 39,000 feedback we have approx. 30 negatives with customer complaints on wigs. As you know, like a piece of clothing, a wig can look different on different people. I respect the customers honest opinions regarding their wigs, but that's all that is, opinions. We only sell brand new wigs that are show in pictures. What the customer is insinuating is completely absurd, and I gave her a choice to cancel if she felt she could not trust me. However, in stead of canceling, she extorted, threatened and disrespect me and my product even before she received anything from me.

I have been in this business for over 20 years and have seen and dealt with all type of customers. I do welcome businesses, but not of this kind. I told her that I will provide her a full refund because I didn't feel comfortable selling to someone who begin doubting my integrity even before our business relationship started. I asked her to please shop around a little more until she feels completely comfortable with an item/ seller before making her purchase.

I have called [redacted] and this is the advice they gave me. THEY did no think that I should sell to her because they already saw trouble with this buyer. You are welcome to call them yourself.

Thank you

Review: I ordered a wig from [redacted]s Hair sense, I believe the date was March 27, 2013. I received the wig on March 30th and was very disappointed when I opened the contents of the box. The wig was not at all what it looked like on the web page, the quality and color were not at all what was represented on the web site. I quickly looked up the web site to see what I had to do to return the wig. The area on the web page marked returns instructed that you needed to e-mail [redacted]@jennyshairsense.com and request an RMA for 80% credit as there is a restocking fee. I sent them an e-mail on Tuesday April 2nd requesting and Rma # as I was not happy with the wig I had purchased. I waited a couple of days as their website instructed and never received a reply I e-mailed again on April 5th, then again on April 8th and finally on April 11th. I can forward you these e-mails if necessary. I have never had an experience where a business can not even give me the courtesy of responding to me. It is very disheartening to say the least. I lost my hair due to cancer and it is very upsetting to me that they are not a little more compassionate due to the business they are in. I know it's beside the point but for me it is very upsetting. This has taken up so much of my time and it is very frustrating to say the least! I do not want others to have the same experience I did.Desired Settlement: I have no problem with the re-stocking fee and that I would get a store credit of 80% the cost of my wig which was $67.99.

Business

Response:

Hi there,we did received your call however we never received y our email.. WE also did send you an email to your email address at <[redacted].com>;on April 10th. See below Hi there,We just recevied a call from you however I can not find any

email regarding you returning the wig.. Did you send it to this email

address??Also you have stated that you sent the wig back per our policy (http://www.jennyshairsense.com/policies.html) but I can not find any RMA for yourreturn. can you please forward that information to us. WE do not have any return item back from you Please contact us via email at [email protected] thanks.

I had a very good experience with jennyshairsense.com my wig came after only about two weeks after ordering it and it looks just like the picture. they have great quality wigs for cheap prices and I would recommend them to anyone looking for a wig. I did a lot of research before I made my decision on which online store would be the best. I read tons of horrible reviews on the more popular sites wigsbuy.com and wigsway.com

Review: I brought a wig from JS& Company for $79.95 and was not satisfied with the product. We exchanged emails several times, they said they would not refund my money back that I could exchange it for something else. I sent the product back it was received and signed for on 9/23 at 9:23am. I have been emailing them on a daily basis. They are not answering my emails. I either want an exchange of the product or my money back. this is very unprofessional. I told them that I was reporting their company to the Revdex.com. Please help,

Thank you [redacted]

Business

Response:

The buyer purchased the wig from our EBay store. She complained that the wig was not full enough and demanded refund. We have explained that due to the natural of the item, wigs, we cannot take back the wig and resale to our ill customers. She didn't want to hear it and stated that she sent the wig back anyway. She also opened a dispute with eBay and eBay has closed the dispute due to the fact taffy she was not complying with the policy. We do not accept, open or keep any wigs that are returned due to hygiene and sanitary reason. We never offered an exchange. The buyer is being dishonest for there is no email communication stating that we offered or agree with a return or an exchanges.

Review: I have tried to obtain money from Jenny Hairsense that they owe. I found a fraudulent charge on my credit card to Jenny Hairsense. When contacting them I found out that the product that was ordered had never been delivered. The product was returned to Jenny Hairsense and I have been charged $183. 60. They claimed to mail a check for $103.60 which I never received and they canceled the check saying I never cashed it. I ask the credit card company for help and they were going to try to collect the remaining $79.60. Since Jenny Hairsense did not send the check I would not have gotten all the money back. The credit card company suggested I contact Jenny Hairsense since I was not willing to file fraudulent charges. For me the whole issue revolves around the issue that they have the product that an unauthorized user of my credit card ordered and I have to pay for it. I am 76 and I do not have a computer have to drive 9 miles to my daughters to e-mail which is the only way I can communicate with Jenny Hairsense. While my daughter was on vacation they sent e-mails that I was not aware of and said they would do one of two things which were refund a check for $103.60 or store credit of $150.00. I was not able to respond since I do not have a computer and they now say they will only honor the $150.00 in store credit. I did not order the hairpiece from them and do not need any products from the store. I would just like to receive the money back.Desired Settlement: I would like to receive $150.00 by check since they can offer $150.00 in store credit.

Business

Response:

I am a little confused with this buyer. She claimed that someone else had used her credit card to purchase a wig from us, which she never would have. However, looking back to her purchase history, she has purchase 3 or 4 times from us in the past all delivered to the same address. We never had any problem with her in the past, but now, she's implying that we charged her card without her permission. Please understand that we have no accessibility to her credit card. Unless the buyer punches in her CC number and all her information, we have no access. She continued her demand for a full refund (not through her credit card, but issue her a person check address to her). We asked her if she would like us to file a fraudulent complaint to her credit card company on her behalf, but she said no. My staff and I came to an agreement and decided to offer her a full store credit to our store because she expressed how hard it was to travel and to get access to her computer and how much stress she is getting from all this. When we offered, she didn't want that either. Instead, she said if we do not refund her with our personal check she will file with Revdex.com. Once day Discovery contacted me and asked about this situation. We had expressed all our concerns and they did their researched. Discovery found no fraudulent activity on her card and that there were more purchases from her in our store in the past.Furthermore, Discovery agreed that we have been very generous to offer her the store credit and that they are not going to pursue the dispute any longer. I am not sure why she has created this situation but we do have a strict policy when it comes to returns on wigs. We cater to mainly cancer and alopica patients, therefore, we do not accept returns on items due to buyers remorse. I do apologize that she is so stressed over this, but there is not much I can do at this moment to help her. I feel that I have done every thing that I can to assist her and offered her best possible solution.Thank you kindly for our help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

On May 20, 2013, I contacted [redacted] to find out about the charge on my credit card to [redacted] Hairsense and listed my name and address. They replied and sent the buyers name and address which is not my name and address and what was purchased from [redacted] Hairsense. They stated that the buyer had purchased from [redacted] before. I do not have the same name and address as the buyer and have not purchased from them before. The invoice [redacted] sent me was for another address and the items were never delivered to that address but returned and [redacted] wanted to know if I wanted the item reshipped. I did not want the item shipped since I did not order it and if they shipped the item they would have shipped it to the person who used my card. I have never ordered from [redacted] before. The person who made the order may have ordered from them before, but I have not. I recognize the name on the order and do not wish to press charges at this time and feel like that is my choice and not [redacted]'s. I have talked to the credit card company about this also. [redacted] originally offered to send a check for $103.84,stating that since it had been a month they could no longer credit the money to the credit card. I did not receive the check and received word from them that since I had not cashed the check they were cancelling it. I talk to Discover just before this and they wanted to try to get $79.86 from [redacted] since the total charge from my account was $183.60. When Discover contacted [redacted] about this [redacted] said since I had not responded to their email they were going to cancel the check, which they had already cancelled. I did not receive the email since my daughter was out of town and I do not have a computer, and they only gave a limited time to respond. I am not aware of [redacted]'s statement that Discover said there were no fraudulent activity on my credit card as I have talked to them about this matter and they are aware that someone used my credit card and that I cancelled the card used for the purchase at [redacted] Hairsense and was issued a new card. Discover would not have record of any purchased that I made to [redacted] in the past since I have not made any purchases from [redacted] in the past.

I do not feel like I have created this situation, but that I am in this situation because my card was used wrongfully and that [redacted] does not wish to refund the money for the merchandise that was never delivered but returned to them.

Thank you for any help you can offer.

Business

Response:

I am afraid that we can not offer any other solution that what we have offered. The issue with credit card misuse is within the family and we

can not be held responsible for that. If you want our company to pursue this case against law inforcement agent for credit card fraud, please let me know.