Jensen Concrete Pumping and Services LLC

I received your letter dated 10/29/regarding [redacted] and her apartmentWe had already reached an agreement verbally with Mr [redacted] and our position remains the sameThere will be no more negotiating regarding this matterRegards, [redacted] Northern Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the check today Thank you Regards, [redacted]

We verified that the check sent out to Ms [redacted] Center has not been cashed A replacement check was issued today and mailed Sincerely, [redacted] Northern Management LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***We do not accept Northern Managements response we will be reaching out to the state housing authority I have never been treated with such disrespectThe last phone call I received from Northern Management, I was not even able to communicate every time I tried to speak, I got screamed at and sworn atI listened to what he had to say and every single time I spoke he screamed and sworeThis is not how you do business to resolve a matter The bills still don't align and they made us cancel payment on water and electric bills that they claimed they paid yet when I contacted the city I was charged for canceling because my payment arrived a week and half before theirsSo Northern Management and Rustic woods sent me letters saying they paid the left over water bill/We Energy bill long before they actually did causing me more moneyI asked to be refunded for the $dollars they cost me and they refuseThis is not sufficient giving the way I was treated

The carpet was installed before Inez moved into the apartment but was invoiced in AugustI will wait to hear from Inez to arrange payment for the balance due Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from Northern Management is the exact poor information and record keeping this company shows time and time againIt's impossible for Northern Management to have any proof of us paying rent late as we gave the Property Managers cash for our rent each month for the first years of our residenceMel and Marsha the elderly Property Managers never told us that cash wasn't acceptable and we had arranged for our envelope of money to be placed in the same place for the first of every monthIf Northern Management did receive any checks from our apartment, they would have came from the Property Managers Mel and Marsha which should have raised a red flag first thing if anything was occurring against "company procedures". It was only when my partner and I brought up the seriously lacking upkeep and appliances in our apartment that any late charges were brought to our attentionIt is a simple case of retaliation as our apartment costs went up every single year but Northern Management refused to do any of the necessary upkeep within the apartmentWe alerted Northern Management of the issues so instead of addressing the issues, they found made up charges from numerous years previous to keep us quiet and in their below average apartmentOur attorney will certainly be made aware of these circumstances and the scam this company is running.Regards,Jordan

The complaints issued by MrJordan *** regarding late fees and pet deposits are not valid. Late Fees: Mr*** notes in his complaint that Northern Management never communicated the late fees on his account. Attached is each 5-day notice for late rent that was
delivered to Mr*** which clearly notifies Mr*** that a late fee will be posted to his account. Mr*** also has a copy of the executed lease agreement which discloses late fee charges. To claim no notice was communicated is simply not true. In fact, Mr*** was notified times during his tenancy. Pet Deposit: Mr*** notes in his complaint that Northern Management never refunded his pet deposit. Northern Management has no pet agreement in place with Mr*** and no pet deposit was ever recorded on his account. If Mr*** can provide a signed pet agreement and cancelled check to back his claim Northern Management would be willing to review his account for accuracy and refund any money due. We will consider this matter closed unless Mr*** provides documentation to support his claim. Sincerely, Scott ***NORTHERN MANAGEMENT LLCBISHOPS WAY STE 160BROOKFIELD WI 53005PHONE: 262-860-8700FAX: 262-860-

I am in receipt of the complaint submitted on 12/23/16; ID ***. Mr*** states that Northern Management’s response does not resolve his complaint. I have provided documentation (attached) showing that Northern Management notified Mr*** fifteen times during his tenancy regarding late rent payments. Mr***’s tenant ledger also shows that rent was paid via money order and we can provide tracking numbers for each payment. If Mr*** did not pay via money order and was receiving late fees it is unclear to me why he would pay those late fees and not contact us until after he vacated the apartment. The only item deducted from Mr***’s security deposit was his final water utility bill. The rest of the security deposit was refunded to him. As stated in our last response. If Mr*** can provide some documentation to show that there is any wrong doing on Northern Management part I would be willing to give consideration to his concerns. However, Mr*** continues to make statements that he cannot substantiate and has provided no documentation to support his claims. Northern Management is considering this matter closed and will not respond to any further request. Sincerely, Scott ***NORTHERN MANAGEMENT LLCBISHOPS WAY STE 160BROOKFIELD WI 53005PHONE: 262-860-8700FAX: 262-860-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed Northern Managements responseThey have been nothing but rude to usThe invoices do not add upWe are being charged $450, after calling numerous times with ZERO response of course we have gotten frustrated and upsetThen we we FINALLY got them on the phone, they updated bill they say out of compromise that we never agreed to pay, we said send us all invoices for our review The invoice from the painters that listed a cost adds up $272.50, where is the extra $dollars coming from?! We can't even hold a civil conversation with this management company because they refuse to answer the phone or call back and when we get someone on the phone they don't let you talk and scream at us or talk over us When we moved out and the apartment was inspected we agreed and were told we would only be charged $for the carpet that had shown wear in heavy traffic areas We were told we would NOT be charged for painting because after three years by state law they have to repaint We are not paying for them to repaint On top of the so called 'soot' damage, we do not have a fireplace and we didn't burn candles, this comes from poor installation and an old furnace which any professional will tell youWe paid out of pocket to replace the furnace filters on a regular basis
Regards,
*** ***

I am responding to your letter regarding ID # *** for *** * *** ***At the move out inspection the tenants were told they would receive an itemized letter for any damagesAfter a contractor painted the apartment they were charged $for the additional labor to paint the
apartmentThe majority of this apartment required both sealer/ primer and a second coat with finish paint due to soot damage and darkened ceilings and wallsOne gallon of shellac based primer was used to seal the heavy soot areas before approximately 75% of the apartment was second coated.(An additional four gallons of finish paint was used to second coat the apartment)Regarding their allegations of management treating them with disrespect, our response is we could NOT even have a conversation with out having either Mror Mrs*** yelling profanities at myself or the managersIn the spirit of compromise we agreed to deduct $off the remaining balance which Mr.*** said he would payPlease see the attached pictures of the soot damageI will also forward the painting contractors invoice with their description of work performed in a second email. Regards,*** ***Northern Management

I received your email and the complaint from Inez regarding her apartment located at *** *** *** ** *** ** ***I was not aware of any drug use or domestic fights at this location nor has Inez brought this to my attention until nowNor have I been aware of any complaint that her or her
children felt they were being harassed by our management company. I have attached several documents for your review:-Inez's notice to vacate letter -The original move out letter from our office with pending charges dated 11/17/and the final move out letter dated 11/28/17-Inez's utility ledger-Inez's rent ledger-Inez's utility statement -Carpeting InvoiceI will address the items that Inez numbered:1) Inez had rental liability through 10/31/so the day notice that she highlighted didn't start until 11/1/and our first letter went out 11/17/which was within the days per state statue. 2) See the rent ledger for break down3) We have had no issues with payments being received by Utility ServicesPlease refer to there statement which I attached with payment info on the top of that statement.4) Refer to the utility ledger and billing statement I attachedInez was only charged until 10/10/when the new tenants moved in 10/16/so she should've been charged extra pro rated days but she was only charged through 10/10/17.5) Refer to the carpet invoice dated 10/7/attachedThe carpet was beyond repair or cleaning and needed to be replaced after Inez vacated the apartment. Please contact me if you have any other concerns. Sincerely, Ben PitchfordNorthern Management ---------- Forwarded message ----------From: Date: Mon, Dec 11, at 3:PMSubject: SENT FROM GENERAL SCANNERTo: [email protected]*** PLEASE DO NOT REPLY TO THIS EMAIL ***PLEASE CONTACT THE APPROPRIATE PERSON DIRECTLY ***THANK YOU.NORTHERN MANAGEMENT LLCBISHOPS WAY STE 160BROOKFIELD WI 53005PHONE: 262-860-8700FAX: 262-860-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will contact your office about payment arrangement for the balance due for the rent, for the utility that will be paid directly to the company. As for the carpet and painting damages I will not pay and will be more than happy to show you proof of how well maintained the apartment was kept. Like you stated in your previous response that you will take to court I am well prepared if it comes to that. Also the "invoice" you provided stated the carpet was installed in august 2016 on the bottom . I moved in to the apartment July 25th 2016 with permission from [redacted] to move in early. The invoice you provided is incorrect. I asked for proof of damages all you sent was an invoice of what you "paid". I will not pay for anything that was replaced in the apartment that you are unable to provide proof of damage.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Please provide proof of the damage to the carpet and walls. They were not damages as you claim. Yes the original notice I signed was to move out October 31st but due to poor management and police involvement I moved sooner. I advise your apartment manager and was advised that she could find someone to move in being it was a lower apartment. And if I am only to be paying for 5 days of rent in October why did I only receive a $350 credit towards October?

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the check today.  Thank you.
Regards,
[redacted]

We verified that the check sent out to Ms. [redacted] Center has not been cashed.  A replacement check was issued today and mailed.  Sincerely,  [redacted]
Northern Management LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]We do not accept Northern Managements response we will be reaching out to the state housing authority.  I have never been treated with such disrespect. The last phone call I received from Northern Management, I was not even able to communicate every time I tried to speak, I got screamed at and sworn at. I listened to what he had to say and every single time I spoke he screamed and swore. This is not how you do business to resolve a matter.  The bills still don't align and they made us cancel payment on water and electric bills that they claimed they paid yet when I contacted the city I was charged for canceling because my payment arrived a week and half before theirs. So Northern Management and Rustic woods sent me letters saying they paid the left over water bill/We Energy bill long before they actually did causing me more money. I asked to be refunded for the $40 dollars they cost me and they refuse. This is not sufficient giving the way I was treated.

I received your letter dated 10/29/15 regarding [redacted] and her apartment. We had already reached an agreement verbally with Mr [redacted] and our position remains the same. There will be no more negotiating regarding this matter. Regards,[redacted]Northern Management

I received your letter regarding a complaint filed by Mr. [redacted].  I also received a letter from Mrs. [redacted] stating the same concerns.  Prior to the complaint Mrs. [redacted] contacted management and informed us that the tub install was never completed.  We responded to Mrs....

[redacted] and admitted that the work order for the final repair was misplaced.  This was not an intentional act by any means.  Maintenance was immediately directed to finalize the repair and it has been completed to Mrs. [redacted]’s satisfaction.  I did apologize to Mrs. [redacted] for the delay and have also discussed how the situation was handled with my management team. The second concern is regarding future rent payments.  Mr. & Mrs. [redacted] have been informed that due to their continued late rent payments that they will be required to pay by bank check or money order.  They are disputing that this is enforceable.  I reminded Mr. & Mrs. [redacted] to read Item 7 of their Non-Standard Rental Provisions which was executed by them at the time of the lease signing.  It states:  “The Landlord may require said late rent, and any subsequent amount due under this Lease, and any applicable additional rental charge, to be paid by cashier’s check or money order only and shall not be required to accept payment by personal check.”  It is my understanding that Mr. & Mrs. [redacted] now understand this provision and have agreed to pay as such. Our position is that this matter has been resolved and both parties are satisfied. Sincerely,

The carpet was installed before Inez moved into the apartment but was invoiced in August. I will wait to hear from Inez to arrange payment for the balance due.  Regards,[redacted]