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Jensen Guitar & Music

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Jensen Guitar & Music Reviews (2)

This company installed the HVAC system in our home prior to our purchase and the prior owner bought a service contract which was transferrable to us.
In January I had them come out to perform a service check, which includes checking and changing filters. The homeowner is to provide the filter and they will change it. The technician who came looked barely out of high school and could not perform the check as he could not figure out how to access the unit (which was installed by this company) I asked him to report that back to the office as I did not feel we got a complete service check. I never heard back from anyone following that visit. In retrospect, I should have raised the red flag then but I was naive to expect the tech to notify the office that the work was not done and have someone else come. Lesson learned.

This week I scheduled our spring AC check and specifically asked for an experienced tech due to the problems last go round. The tech that came out today was great, very professional, and indeed could access the unit. Because the filer was not checked or changed during the January visit, due to the incompetence of the technician, it was in desperate need of a change. I was advised they will charge $70 to change the filter because I did not have a filter on hand. After explaining that the last tech did not check it, and I provided written proof, the company is still unwilling to change the filter unless I pay $70 for the filter.

While the tech was great this go round, the customer service of Steve, the owner, is atrocious. He is willing to forego having us as a repeat customer over a $15 filter because he hires teenagers who are poorly trained and incompetent. If you do decide to use this company, ensure you get someone who knows what they are doing, because the owner will not make it right if they fail to do their job right the first time.

On Friday July 24th I asked for a Tech to come out to my house because the air wasn't cooling like it should. The tech was there about 5 minutes and told me that I have a leak in the coils either in the inside or outside and he could not do anything.
On Saturday I called another air conditioning company to come out and check the unit and after the tech cleaned the out side unit and added 20.00 worth of Freon we were good to go. The air conditioner is working just like it was brand new I believe if the Wilson tech would have spend a little time on the service he would have gotten the same results but instead he was there 5 minutes and charged me $80.00. I feel like I have been robbed by this company and it's a shame because they are the ones that installed the unit. I would not use their service again or recommend them as well.

Thank you,
The [redacted]

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Address: Santa Maria, California, United States, 93456

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