Jensen's Carpet Care and Restoration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is not true. when they told me the estimate, I asked them why the estimate is so high for fixing those small issues and did not agree with it. then I was told that it was just estimate, it will be adjusted based on the actual hours. Since I am sure it will take less time and I never used this company before and liked to give it a try, I agreed then to come to fix issues. (BTW, this may be their way to trick me to use them). So it is not true that I agreed with the estimate!!! When they came, I did not know they sent two people to work on this project because it does not need two people at all. If you read my previous review, those small issues never need to have two people to work on. During the conversation with them, I found out that the young guy was there to learn from the another guy, so most of time the young guy was watching. But in the bill I was still charged with same rate for this guy who was in training. Since it is training, it is not right to charge customer to pay your training fee. Just because the young guy is learning, he did try to fix the bleached spots, but the color he put one was so obvious to see it is difference from carpet color, I had to call the experienced guy back to redo this work. So it is totally ridiculous to charge me $67.50 hour rate for 2.5 hr for this guy who was trained.??????Pay Attention on all reviews. There was only one review before I posted my review. Suddenly there were two more posted after I gave it a one star. Is it suspicious that this company tried to manipulate the reviews and ratings? It reflects what kind of this company it is.]
Regards,
[redacted]