Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am requesting a refund for out-of-pocket expenses which were a direct result of J[redacted]'s poor workmanship. This was not addressed in Bob's response. Additionally, the broken pump part was reported the day after they sent a repair person, not "a few days later." At that time, it was re-wired incorrectly resulting in its failure. We did not see this until now because that part had to be removed to reveal the wiring problem, found to be the cause of the motor burning out prematurely. Our certified electrician stated that "It looks like a two-year-old wired it."If the liner seam was found to be the cause of the leak, the MANUFACTURER would have replaced the liner, not J[redacted]'s. Because sloppy workmanship (the liner should have been placed over a smooth surface but indeed had been installed on top of lots of GRAVEL), J[redacted]'s was at fault for the leak and therefor offered the liner at cost. According to the manufacturer, Latham Pool Products, "During the first three years from the date of installation, there shall be no charge to the purchaser for repair or replacement of a defective liner" and the properly installed liner is covered by manufacturer warranty for up to 20 years (three years full and 17 years pro-rated). Failure for Bob J[redacted] to accept responsibility for his employee's actions has resulted in escalation of this matter, I do not feel it is my financial responsibility to continue to pay for their mistakes.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am requesting a refund for out-of-pocket expenses which were a direct result of J[redacted]'s poor workmanship. This was not addressed in Bob's response. Additionally, the broken pump part was reported the day after they sent a repair person, not "a few days later." At that time, it was re-wired incorrectly resulting in its failure. We did not see this until now because that part had to be removed to reveal the wiring problem, found to be the cause of the motor burning out prematurely. Our certified electrician stated that "It looks like a two-year-old wired it."If the liner seam was found to be the cause of the leak, the MANUFACTURER would have replaced the liner, not J[redacted]'s. Because sloppy workmanship (the liner should have been placed over a smooth surface but indeed had been installed on top of lots of GRAVEL), J[redacted]'s was at fault for the leak and therefor offered the liner at cost. According to the manufacturer, Latham Pool Products, "During the first three years from the date of installation, there shall be no charge to the purchaser for repair or replacement of a defective liner" and the properly installed liner is covered by manufacturer warranty for up to 20 years (three years full and 17 years pro-rated). Failure for Bob J[redacted] to accept responsibility for his employee's actions has resulted in escalation of this matter, I do not feel it is my financial responsibility to continue to pay for their mistakes.
Regards,
[redacted]