Cardinal would like the customer and the Revdex.com to kindly look at the exhibit submitted by the customerThe list of missing items is not sent to us, but to CSI for the customer’s claimWe cannot look for items when we do not know what to look forWe do not handle claims, we outsource them to our claims company per our monthly service contractThey are not insuranceThey are strictly hired by movers to analyze claims based upon evidence which would stand in a court of lawThis is also why carriers outsource their claims to CSI; they know the laws and they will tell them what the legal liability is according to the law and that keeps carriers in compliance with all Federal RegulationsYou can compare CSI’s services to that of a public defender for the customersThey assist customers with getting through the claims process, take all evidence the customer provides and submits it to the carrier to get the customer’s claimed items approvedHowever, as stated before, the monetary compensation is determined by the customer the day of the move when they sign for their valuation choiceCSI cannot change the valuation choice that customers make.Further, we would like to encourage the customer to communicate with CSI and ask how they can help her through the dispute process; i.e.: what additional information can she possibly provide to help her settlement offer be adjusted (if any)CSI will help her; that is what they doThey are there to assist our customers; this is why we work with this companyHowever, the customer must refer to her instructions on her settlement offer for filing a dispute or she must call CSI to find out how to proceed; Federal Regulations require this all be done within a specific timeframeFor further questions about the dispute process the customer may call CSI am -pm (EST) Monday through Friday (noon to one o’clock is lunch) at ###-###-####Should the customer choose to file a dispute on her own she must submit an email to [email protected] stating why she does not agree with the settlement offer and saying she wishes to file a dispute.We regret that the customer felt the need to continue her complaint with the Revdex.comWe trust that the above explanations enable her to better understand our position on these matters
First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services.Storage Charges: Storage fees are based upon the size of the shipment and it also includes people unloading the items into storage and then back again from storage to the truckThe price for storage is defined in the original estimate as well as on the bill of ladingThe customer was in agreement with the terms to which her signature attestsWe have copied the section on the original estimate which is sent to the customers for them to review at their own convenience before they are asked to sign or before they are asked to pay any money for their movePlease see the section below:Missing/Damaged: The customer must understand that all moving companies must consolidate shipments in order to keep the price of shipping household goods to reasonable ratesAlso, it is not normally the case that the items are transported their entire trip on the same truck they are picked up onHowever, whatever the methods of transportation of household goods are, the fact remains that the color coded, chronologically numbered, with one specific lot number for that batch of tags can come offThese goods go through all kinds of weather and the tags can fall off, the other items packed on or around the boxes can tear the tags off, they can fall off when being transferred from the pickup vehicle to storage, or any other number of occurrences may happenFurther, when boxes are not packed as full and as tight as they can possibly get it leaves the opportunity for the top or bottom sides collapsing due to any stacking of the boxes on top of itNot everyone knows this helpful hint and for certain, we experience a lot where boxes collapse, items then poke out or tear the box, then the items are falling out of that box, the boxes on top of it can fall, if they have sharp contents or heavy items they can fall into others’ shipments as well, causing a domino effectIf the items spill onto the floor the movers do not know the contents of the boxes to know whose shipment it belongs toThey are not allowed to open boxes; they are only allowed to try to tape the boxes closed to help retain the remaining contents insideThis is a hypothetical example, but we would like the customer to know there are other possibilities besides theft or tampering of her itemsCardinal has ZERO tolerance for theft! All of our employees are aware that if they are proven guilty of such behavior that we will prosecute to the fullest extent of the law.No List of Items: Also, when the customer advised us that she had missing and damaged items we sent out a “Missing Items Form” immediatelyWe requested the customer complete it and return it as soon as possibleThe customer contacted us saying they could not open this formWe then advised her to submit a written list with as much description as possible of each itemUp to date no form has been receivedWe do not know what to look for if we are not informed what is missingWe DEFINITELY DO work our hardest to retrieve any items that are reported as missingWe search the warehouse, re-track our steps, contact the other customers whose items shared the truck with their shipment, and we keep looking for a reasonable amount of time to see if the items can be located.Coverage Determines Monetary Compensation Amount: The customer did not choose and pay for the Full Replacement Value Valuation Coverage on the day of the moveThe customer instead chose the Released Liability Valuation Coverage of $per pound per articleIf the customer wanted insurance it is their responsibility to obtain insurance on their items before the move with an actual insurance company; valuation is not the same thing as insuranceMovers cannot be expected to carry insurance on items which they do not even know what they are or what condition they are inMovers do not know what is inside the boxes or how damaged or perfect each item is that is already wrapped (if they do not fit in a box)This is the responsibility of the customer.Settlement: The customer is not satisfied with the initial settlement offerHowever, on 02/01/the customer filed a disputeThe dispute process if offered to allow the customer to provide any additional information for their claim that they did not submit for the initial filed claimOnce the customer does supply this additional information a Senior Adjuster at CSI will then re-review the claim to see if any adjustments can be made to the settlement offer.The customer did not allow us the opportunity to searchThere was never a list received at our office providing our crew the pertinent information required to begin searching for each itemWe need the sizes, colors, every detail in case we have questionsThen we could have attempted to locate their itemsIt has nothing to do with theftAs careful as we are, accidents do happenThat is why there is a claims process intact.We regret that the customer felt the need to file a complaint with the Revdex.comWe trust that the above explanation enables them to better understand our position on these matters
Again we would like to apologize for any inconvenience andmisunderstanding the customer may have experiencedIt Is never our intentionfor our customers to be less than satisfied with our services No Contact From CSI: The customer was referred to our ClaimsCompany CSIHe was sent login information on 2/17/We have contacted CSIand requested that they resend the customers his login information again today 03/28/14at approximately 11:If the customer needs further assistance with filinghis claim he may contact CSI directly at 877-274-or via email at [email protected] provideclaim ID [redacted] when contacting CSIPaying in full prior to unloading: On the Bill of Lading andthe Original Estimate it states in the Method of Payment section that “Remainingbalance must be paid in full prior to the unloading of the truck at destinationby PMO, Cashier’s Check or Cash.” It is the customer’s responsibility to readthe terms and conditions prior to signing the Bill of Lading and the OriginalEstimate to make themselves aware of methods of payment and payment termsThe signatureon the Bill of Lading and Original Estimate show that he read, understood andagreed to all of the terms and conditions including the methods of payment andpayment terms
Cardinal would like the customer and the Revdex.com to kindly look at the exhibit submitted by the customerThe list of missing items is not sent to us, but to CSI for the customer’s claimWe cannot look for items when we do not know what to look forWe do not handle claims, we outsource them to our claims company per our monthly service contractThey are not insuranceThey are strictly hired by movers to analyze claims based upon evidence which would stand in a court of lawThis is also why carriers outsource their claims to CSI; they know the laws and they will tell them what the legal liability is according to the law and that keeps carriers in compliance with all Federal RegulationsYou can compare CSI’s services to that of a public defender for the customersThey assist customers with getting through the claims process, take all evidence the customer provides and submits it to the carrier to get the customer’s claimed items approvedHowever, as stated before, the monetary compensation is determined by the customer the day of the move when they sign for their valuation choiceCSI cannot change the valuation choice that customers make.Further, we would like to encourage the customer to communicate with CSI and ask how they can help her through the dispute process; i.e.: what additional information can she possibly provide to help her settlement offer be adjusted (if any)CSI will help her; that is what they doThey are there to assist our customers; this is why we work with this companyHowever, the customer must refer to her instructions on her settlement offer for filing a dispute or she must call CSI to find out how to proceed; Federal Regulations require this all be done within a specific timeframeFor further questions about the dispute process the customer may call CSI am -pm (EST) Monday through Friday (noon to one o’clock is lunch) at ###-###-####Should the customer choose to file a dispute on her own she must submit an email to [email protected] stating why she does not agree with the settlement offer and saying she wishes to file a dispute.We regret that the customer felt the need to continue her complaint with the Revdex.comWe trust that the above explanations enable her to better understand our position on these matters
First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services.Storage Charges: Storage fees are based upon the size of the shipment and it also includes people unloading the items into storage and then back again from storage to the truckThe price for storage is defined in the original estimate as well as on the bill of ladingThe customer was in agreement with the terms to which her signature attestsWe have copied the section on the original estimate which is sent to the customers for them to review at their own convenience before they are asked to sign or before they are asked to pay any money for their movePlease see the section below:Missing/Damaged: The customer must understand that all moving companies must consolidate shipments in order to keep the price of shipping household goods to reasonable ratesAlso, it is not normally the case that the items are transported their entire trip on the same truck they are picked up onHowever, whatever the methods of transportation of household goods are, the fact remains that the color coded, chronologically numbered, with one specific lot number for that batch of tags can come offThese goods go through all kinds of weather and the tags can fall off, the other items packed on or around the boxes can tear the tags off, they can fall off when being transferred from the pickup vehicle to storage, or any other number of occurrences may happenFurther, when boxes are not packed as full and as tight as they can possibly get it leaves the opportunity for the top or bottom sides collapsing due to any stacking of the boxes on top of itNot everyone knows this helpful hint and for certain, we experience a lot where boxes collapse, items then poke out or tear the box, then the items are falling out of that box, the boxes on top of it can fall, if they have sharp contents or heavy items they can fall into others’ shipments as well, causing a domino effectIf the items spill onto the floor the movers do not know the contents of the boxes to know whose shipment it belongs toThey are not allowed to open boxes; they are only allowed to try to tape the boxes closed to help retain the remaining contents insideThis is a hypothetical example, but we would like the customer to know there are other possibilities besides theft or tampering of her itemsCardinal has ZERO tolerance for theft! All of our employees are aware that if they are proven guilty of such behavior that we will prosecute to the fullest extent of the law.No List of Items: Also, when the customer advised us that she had missing and damaged items we sent out a “Missing Items Form” immediatelyWe requested the customer complete it and return it as soon as possibleThe customer contacted us saying they could not open this formWe then advised her to submit a written list with as much description as possible of each itemUp to date no form has been receivedWe do not know what to look for if we are not informed what is missingWe DEFINITELY DO work our hardest to retrieve any items that are reported as missingWe search the warehouse, re-track our steps, contact the other customers whose items shared the truck with their shipment, and we keep looking for a reasonable amount of time to see if the items can be located.Coverage Determines Monetary Compensation Amount: The customer did not choose and pay for the Full Replacement Value Valuation Coverage on the day of the moveThe customer instead chose the Released Liability Valuation Coverage of $per pound per articleIf the customer wanted insurance it is their responsibility to obtain insurance on their items before the move with an actual insurance company; valuation is not the same thing as insuranceMovers cannot be expected to carry insurance on items which they do not even know what they are or what condition they are inMovers do not know what is inside the boxes or how damaged or perfect each item is that is already wrapped (if they do not fit in a box)This is the responsibility of the customer.Settlement: The customer is not satisfied with the initial settlement offerHowever, on 02/01/the customer filed a disputeThe dispute process if offered to allow the customer to provide any additional information for their claim that they did not submit for the initial filed claimOnce the customer does supply this additional information a Senior Adjuster at CSI will then re-review the claim to see if any adjustments can be made to the settlement offer.The customer did not allow us the opportunity to searchThere was never a list received at our office providing our crew the pertinent information required to begin searching for each itemWe need the sizes, colors, every detail in case we have questionsThen we could have attempted to locate their itemsIt has nothing to do with theftAs careful as we are, accidents do happenThat is why there is a claims process intact.We regret that the customer felt the need to file a complaint with the Revdex.comWe trust that the above explanation enables them to better understand our position on these matters
Again we would like to apologize for any inconvenience andmisunderstanding the customer may have experiencedIt Is never our intentionfor our customers to be less than satisfied with our services No Contact From CSI: The customer was referred to our ClaimsCompany CSIHe was sent login information on 2/17/We have contacted CSIand requested that they resend the customers his login information again today 03/28/14at approximately 11:If the customer needs further assistance with filinghis claim he may contact CSI directly at 877-274-or via email at [email protected] provideclaim ID [redacted] when contacting CSIPaying in full prior to unloading: On the Bill of Lading andthe Original Estimate it states in the Method of Payment section that “Remainingbalance must be paid in full prior to the unloading of the truck at destinationby PMO, Cashier’s Check or Cash.” It is the customer’s responsibility to readthe terms and conditions prior to signing the Bill of Lading and the OriginalEstimate to make themselves aware of methods of payment and payment termsThe signatureon the Bill of Lading and Original Estimate show that he read, understood andagreed to all of the terms and conditions including the methods of payment andpayment terms