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Jeremie Byerly

2215 SUMNER TAPPS HWY E, Bonney Lake, Washington, United States

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• Feb 18, 2021

Store manager says they do not remove late fee...Really
Horrible customer service!
I was charged a $64.50 late fee even though I paid my mortgage through there on line website on the 16th deadline. I called there customer service at the Walla Walla branch and they could not help me. I paid off my mortgage the next business day and also my line of credit...luckily I could do this! They lost my business and any future house purchases (I have 10 rental houses I was thinking of refinancing with them) , all because there customer service basically cared less about me and they would not remove the fee that should never of been assessed. Even there home loan manager told me that they never remove late fees...Really? I would think twice about getting a loan with them...
Jeremie 2-2021

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Address: 2215 SUMNER TAPPS HWY E, Bonney Lake, Washington, United States

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