Jeremy Franklin Mitsubishi of Kansas City

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY East 87th Street ? Kansas City ? Missouri ? PH: ? FX: ENCLOSED RESPONSE TO Revdex.com June 30, RE: [redacted] Case #: To Whom It May Concern: Jeremy Franklin is in receipt of Mr [redacted] ***’s complaint We would first like to apologize to Mr [redacted] for any inconvenience or misunderstandings he may have experienced and regret that we were unable to assist him with the vehicle he was interested inCustomer satisfaction is always a top priority at Jeremy Franklin Mitsubishi Mr***’s report of his visit with us is inaccurateWe appreciate that he selected our dealership to conduct business with and we did try our best to accommodate all his needsMr [redacted] was not approved for any loan, nor has his credit been diminishedWhen one applies for a loan with their signed approval it is clearly written that their information will be send to any financial institution /s that our dealership conducts business with so that we can get their loan approvedDue to Mr***’s credit situation, sometimes we cannot get the approval we/they wish for As far as removing the couple of inquiries from his credit, that is something Mr [redacted] will have to do himself through the credit agencies as we have no control over that Mr***’s disappointment is as much ours, to our dismayWe wish him the best Sincerely, [redacted] General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:There seem to be several issues I would like to address. 1. As you can see from the attached documents The car was purchased on 03/19/16, not on the 3rd as Jeremy Franklin states . 2. There was never an inspection done on the car, at least we never received a copy of it. 3. As far as a warranty is concerned we were told that since it was an out of state purchased vehicle no warranty was avilable, and a extended warranty was never offered. Regards, [redacted]

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY East 87th Street ? Kansas City ? Missouri ? PH: ###-###-#### ? FX: ###-###-#### ENCLOSED RESPONSE TO Revdex.com March 1, RE: [redacted] * [redacted] Case #: [redacted] To Whom It May Concern: Jeremy Franklin Mitsubishi is in receipt of Ms [redacted] ’s complaint as of March 1, Ms [redacted] purchased her vehicle on March 20, In Ms [redacted] ’s purchase package is a Sales Tax Disclosure Form, in which Ms [redacted] was fully aware, (signed and acknowledge) that she was solely responsible for any/all payments of sales tax and/or personal property taxesNo other agreements on the behalf of Jeremy Franklin Mitsubishi, was made to Ms [redacted] , regarding “other circumstances,” as stated(Copy is enclosed.) Ms [redacted] ’s warranty covers: Powertrain: 10-year/1000, – mile limited Basic: 5-yr/60, – mile limited Ms [redacted] ’s warranty does not cover natural, wear and tear of brakes, rotors, tires, window shield fluids, etcUpon Ms [redacted] ’s first service visit regarding her brakes was on October 31, Her mileage at the time was 15, Ms [redacted] ’s title (paper work) was send to her via “certified mail”, in which she was aware that she had to sign for it or it would be returned to the Post Master’s Office and returned to us as undeliverableThe Post Master does leave a notice for the recipient that an attempted delivery was made and for them to pick up at the Post OfficeShould recipient fail to pick up, it is then returned to the sender Due to Ms [redacted] ’s failure to be available upon delivery, or to retrieve her certified mail from the Post Master, her title (paper work) was returned to our dealership which is standard procedureOnce it is returned to us, we immediately contact the customer to come pick it up as we do not re-mail it Ms [redacted] was contacted on numerous occasions that her title (paper work) was available for her to come in and pick upMs [redacted] did not come in until May 13, (Enclosed is copy of when Ms [redacted] actually came in to the dealership to sign for and take possession of title (paper work) Ms [redacted] ’s failure to timely come in and pick up her title perhaps may have spared her a ticketIf to date, as Ms [redacted] states, her vehicle has yet to be registered it is because she has failed to register it herself since May of 2015, which is solely her responsibility It is our sincere intention that this clears any pending matters Sincerely, [redacted] General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because:My complaint about my experience with this business is definitely NOT inaccurate. I have a saved voice message on my phone about our "approval," which I would be happy to share should it help prove the legitimacy of my complaint. Further more, the "couple of inquiries" as was mentioned in the response letter is actually closer to (nine) inquiries. I have also logged the dates and times of each call and promises of call backs which were never upheld. I would like to resolve this matter peacefully, but I will not be made out to be a liar, especially when I have physical evidence (voice message from dealership) proving otherwise. If this cannot be resolved civilly, then perhaps I should contact local media and advise other woupatrons of this dealership of their dishonesty and unwillingness to admit fault. I'm sure the loss of business from such advisement to the public would not be something in the dealerships best interest
Regards,
*** ***

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY East 87th Street ? Kansas City ? Missouri ? PH: ? FX: October 6, RE: *** ***
Case #: To Whom It May Concern: Jeremy Franklin Mitsubishi is in receipt of Mr*** ***’s complaint On September 23, 2017, Mrand Mrs*** came in to our dealership to inquire about a vehicle they were interested in Mr*** was greeted as usual with the courtesy and the respect we provide to all our customersMr*** signed and authorized his credit background check in which he fully read and understood its purpose We would like to apologize to Mr*** for any inconvenience or misunderstandings he may have experienced and regret that we were unable to assist him with the vehicle he was interested inCustomer satisfaction is always a top priority at Jeremy Franklin Mitsubishi and we would have loved to have earned his business Unfortunately, upon any and all offers, Mr*** was not satisfiedWe did our best to work with Mr*** and wish him and Mrs*** the best in their endeavors in finding a vehicle under the circumstances and conditions they want As far as removing the couple of inquiries from his credit, that is something Mr*** will have to do himself through the credit agencies as we have no control over that inquiry as it was issued on his behalf Mr***’s disappointment is as much ours, to our dismayWe wish him the best Sincerely, *** *** General Manager

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITYEast 87th Street ? Kansas City ? Missouri ? 64138PH: ###-###-#### ? FX: ###-###-#### ENCLOSED RESPONSE TO Revdex.com May 26, 2016 RE: *** ***Case #:
To Whom It May Concern: Jeremy Franklin is in receipt of Ms*** ***’s complaint. In reviewing all aspects of Ms***’s records, we find Ms*** was assisted very courteously and respectfully in every aspect of her visit, phone conversations and emailsWhile we are committed to providing high quality customer service, unfortunately, there is room for error of human behavior which we take very seriously, but found this not to be the case with Ms***. It is always our intent to develop strong and lifelong relationships with our customersComplaints such as this are very disappointing to us and we apologize for any inconveniences Ms***’s may have endured. We regret that we were unable to assist Ms***’s with the vehicle she was interested in and wish her the best of endeavors. Sincerely, *** ***General Manager

July 16, 2016 RE: *** *** ***Case #: *** To Whom It May Concern: Jeremy Franklin is in receipt of Mr
*** *** ***’s complaint. On March 3, 2016, Mr*** purchased a pre-owned vehicleDuring the sale process, Mr*** was given the option to purchase the extended service contract, but declined to do so and signed the contract form stating as such. Upon the arrival of any vehicle that is acquired by Jeremy Franklin Mitsubishi, a full Point Inspection is performed which includes the Missouri Standard MVI Inspection. As a good will gesture to assist Mr***, we are willing to offer to split the difference of his $expense and pay the difference of $on his behalf. In doing so, we hope Mr*** will realize how important it is to us that we keep another satisfied customer. Sincerely, *** ***General Manager

*** *** MITSUBISHI OF KANSAS CITY East 87th Street ? Kansas City ? Missouri ? *** PH: ###-###-#### ? FX: ###-###-#### November 9, Attn: Revdex.com - *** *** RE: Complaint No*** *** *** We are in receipt of Ms*** ***’s responseIt is unfortunate that Ms*** has filed a complaint that is inaccurate. It is our resolve that all issues were addressed to accommodate Ms*** Although we don’t agree with the content of her complaint or response, we wish Ms*** the best and thank her for her business Sincerely, *** *** General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***

July 28, 2016 RE: *** *** ***Case #: *** To Whom It May Concern: Jeremy Franklin Mitsubishi is in receipt of Mr*** *** ***’s response to original complaint. It is unfortunate that Mr*** has declined our initial offer as a good will gesture to assist him and are willing to split the difference of his $expense and pay the difference of $on his behalf. Therefore, our offer remains the same to Mr*** that was originally proposed; as that is the best we can do should Mr*** have a change of heart. Mr*** was given the option to purchase the extended service contract, but declined to do so and signed the contract form stating as such. Sincerely, *** ***General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: the statement from *** *** is not accepted due to the handling of the situation and how I was treatedThe repairs made were at fault ( the fixing and painting of the door that was wrecked prior to my knowledge and purchase) in my opinion to the business, furthermore the second incident that left me without a vehicle were at a cost to me.
The second incident left me in the side of the road, yelled at by Mr*** himself; and after he agreed to tow the vehicle to *** *** he left me to figure out what to do with a vehicle that was not drivable, after just purchasing the vehicleMy warranty was ignored and turned down after I called *** *** and asked to speak with him directly and also after another dealership asked about the repairs they were denied as well. Regards,
*** ***

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY 6300 East 87th Street ? Kansas City ? Missouri ? 64138 PH: 816.523.6900 ? FX: 816.523.9271     ENCLOSED RESPONSE TO Revdex.com   June 30, 2017    ...

RE:                 [redacted] Case #:            12222755   To Whom It May Concern:   Jeremy Franklin is in receipt of Mr. [redacted]’s complaint.   We would first like to apologize to Mr. [redacted] for any inconvenience or misunderstandings he may have experienced and regret that we were unable to assist him with the vehicle he was interested in. Customer satisfaction is always a top priority at Jeremy Franklin Mitsubishi.   Mr. [redacted]’s report of his visit with us is inaccurate. We appreciate that he selected our dealership to conduct business with and we did try our best to accommodate all his needs. Mr. [redacted] was not approved for any loan, nor has his credit been diminished. When one applies for a loan with their signed approval it is clearly written that their information will be send to any financial institution /s that our dealership conducts business with so that we can get their loan approved. Due to Mr. [redacted]’s credit situation, sometimes we cannot get the approval we/they wish for.   As far as removing the couple of inquiries from his credit, that is something Mr. [redacted] will have to do himself through the credit agencies as we have no control over that.   Mr. [redacted]’s disappointment is as much ours, to our dismay. We wish him the best.   Sincerely,   [redacted] General Manager

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY 6300 East 87th Street ? Kansas City ? Missouri ? 64138 PH: 816.523.6900 ? FX: 816.523.9271     ENCLOSED RESPONSE TO Revdex.com   June 15, 2016    ...

RE:                 [redacted] Case #:            [redacted]
* To Whom It May Concern:   Jeremy Franklin is in receipt of Ms. [redacted] complaint.   On May 14, 2016 Ms. [redacted] purchased a 2008 Mercedes-Benz. During her test drive, the Check Engine light came on, “Low Tire Pressure.”   This, not being a mechanical problem, she was informed that she would need to take the vehicle to a Mercedes-Benz Dealer as this was not something that we could take care of as Mercedes-Benz has its own specific equipment to turn off tire sensor lights and we do not.   Ms. [redacted] is correct that to turn off a “Low Tire Pressure Light” is not covered under her “90 day, 3,000 Powertrain Warranty”, as tire and brakes would not be covered.   It was explained to Ms. [redacted] when she purchased her Mercedes-Benz what was specifically covered and what was not and that only a Mercedes-Benz Dealer would be able to service her vehicle due to the fact that these are very specific vehicles.   We apologize to Ms. [redacted] that we could not assist her with something as simple as to turning off a sensor. However, to keep “Another Satisfied Customer” when she took her vehicle in to Mercedes-Benz to have the sensor turned off, we paid for her service which came to just under $200.00.   Ms. [redacted] expressed to us that she was very pleased and satisfied when we reimbursed her.     Sincerely, *
[redacted] General Manager

[redacted] MITSUBISHI OF KANSAS CITY
[redacted] ? Kansas City ? Missouri ? [redacted]
PH: ###-###-#### ? FX: ###-###-####
October 19, 2016
Attn: Revdex.com - [redacted]
RE: Complaint No. [redacted]
We are in receipt of said complaint from Ms. [redacted]....

On or about May 31, 2016 Ms. [redacted] purchased a 2015 Jeep Cherokee.
It is our resolve that everything was addressed and repaired at no charge to accommodate any and all issues Ms. [redacted] may have had.
As a business, our services rendered towards Ms. [redacted] went above and beyond the standard customary service.
It is unfortunate that Ms. [redacted] does not feel the same. Although we don’t agree with her content of this complaint, we appreciate you bringing it to our attention.
We wish Ms. [redacted] the best and thank her for her business.
Sincerely,
[redacted]
General Manager

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY 6300 East 87th Street ? Kansas City ? Missouri ? 64138 PH: 816.523.6900 ? FX: 816.523.9271     ENCLOSED RESPONSE TO Revdex.com   June 24, 2016    ...

RE:                 [redacted] Case #:            11512071   To Whom It May Concern:   Jeremy Franklin is in receipt of Mr. [redacted]’s complaint.   We would first like to apologize to Mr. [redacted] that he did not get the vehicle(s) he was interested in. On June 18, 2016 Mr. [redacted] came in to our dealership and had interest in two of our vehicles. Mr. [redacted] signed and authorized us to run his credit in order to obtain a loan.   Although unfortunate, when a customer has not the ability to purchase, we as a dealership will do everything in our power to assist the individual, which can sometimes require contacting several financial institutions to qualify the individual. We do not inform or promise any customer to hold a vehicle without due process of payment to purchase, which Mr. [redacted] did not have.   It so happens that on June 20, 2016, (two days later) we were having a major sales event and a free car give-away. We had numerous customers in to purchase vehicles and the two of interest to Mr. [redacted], were immediately sold.   We wish Mr. [redacted] the best in qualifying and finding a vehicle in his future.   Sincerely,   [redacted] General Manager

JEREMY FRANKLIN MITSUBISHI OF KANSAS CITY
6300 East 87th Street ? Kansas City ? Missouri ? 64138
PH: ###-###-#### ? FX: ###-###-####
ENCLOSED RESPONSE TO Revdex.com
March 1, 2016...


RE:                 [redacted]
Case #:            [redacted]       
To Whom It May Concern:
Jeremy Franklin Mitsubishi is in receipt of Ms. [redacted]’s
complaint as of March 1, 2016.
Ms. [redacted] purchased her vehicle on March 20, 2015.  In Ms. [redacted]’s purchase package is a
Sales Tax Disclosure Form, in which Ms. [redacted] was fully aware, (signed and
acknowledge) that she was solely responsible for any/all payments of sales tax
and/or personal property taxes. No other agreements on the behalf of Jeremy
Franklin Mitsubishi, was made to Ms. [redacted], regarding “other circumstances,”
as stated. (Copy is enclosed.)
Ms. [redacted]’s warranty covers:
Powertrain:      10-year/1000,
000 – mile limited
Basic:              5-yr/60,000
– mile limited
Ms. [redacted]’s warranty does not cover natural, normal
wear and tear of brakes, rotors, tires, window shield fluids, etc. Upon Ms.
[redacted]’s first service visit regarding her brakes was on October 31, 2015. Her mileage at the time was 15,169.
Ms. [redacted]’s title (paper work) was send to her via
“certified mail”, in which she was aware that she had to sign for it or it
would be returned to the Post Master’s Office and returned to us as
undeliverable. The Post Master does leave a notice for the recipient that an
attempted delivery was made and for them to pick up at the Post Office. Should
recipient fail to pick up, it is then returned to the sender.
Due to Ms. [redacted]’s failure to be available upon
delivery, or to retrieve her certified mail from the Post Master, her title
(paper work) was returned to our dealership which is standard procedure. Once
it is returned to us, we immediately contact the customer to come pick it up as
we do not re-mail it.
Ms. [redacted] was contacted on numerous occasions that her title
(paper work) was available for her to come in and pick up. Ms. [redacted] did
not come in until May 13, 2015. (Enclosed is copy of when Ms. [redacted]
actually came in to the dealership to sign for and take possession of title
(paper work).
Ms. [redacted]’s failure to timely come in and pick up her
title perhaps may have spared her a ticket. If to date, as Ms. [redacted]
states, her vehicle has yet to be registered it is because she has failed to
register it herself since May of 2015, which is solely her responsibility.
It is our sincere intention that this clears any pending
matters.
Sincerely,
[redacted]
General Manager

October 14, 2016     RE:                 [redacted] Case #:            [redacted]   To Whom It May Concern:   Jeremy Franklin...

Mitsubishi is in receipt of Ms. [redacted]’s complaint as of October 14, 2016.   On September 15, 2016 Ms. [redacted] came in for an oil change. Ms. [redacted] was approached by a Sales Associate that asked if she was interested in an upgrade or trade in as we were in the midst of a great sales event. Ms. [redacted] expressed that yes; she was interested in trading in her 2010 Chevy Cobalt.   Ms. [redacted] purchased a new vehicle and signed all contracts for the State and Bank Agreements. All contractual obligations were well defined and explained to her. Ms. [redacted] was extremely happy with her purchase and had no questions. However, due to it being late and at the end of the day, Ms. [redacted] did not have additional time to take delivery of the new vehicle.   Ms. [redacted] said she would return the next day to pick up the car and voluntarily left her checkbook as a good customer gesture with a promise to return, which neither was necessary, nor is it something that we would ever request. The sale was already complete.   When Ms. [redacted] returned the next day, she expressed she had time to think about her purchase and had changed her mind. We accommodated and honored Ms. [redacted]’s request by dating and rescinding her contract, returned her checkbook, returned her trade in and gave her a complimentary oil change that had been performed the day before on her 2010 Colbalt.   Under any circumstances do our employees step out of bounds disrespectfully with any customer.   To date, we have not heard from or receive any responses from Ms. [redacted] until this complaint. Although we don’t agree with her content of this complaint, we appreciate you bringing it to our attention. We wish Ms. [redacted] the best and thank her for the opportunity to earn her business.   We do apologize for any inconvenience this may have caused Ms. [redacted].   Sincerely,   [redacted] General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:There seem to be several issues I would like to address. 1. As you can see from the attached documents The car was purchased on 03/19/16, not on the 3rd as Jeremy Franklin states
.  2. There was never an inspection done on the car, at least we never received a copy of it.  3. As far as a warranty is concerned we were told that since it was an out of state purchased vehicle no warranty was avilable, and a extended warranty was never offered. Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The information provided was false and there are key witnesses to everything that happen and willing to step forward on the truth. They scammed me more than once on this occasion and although I caught them they said we can settle it without and lawyers and publicity. I am going to step forward with getting lawyers and fox 4 problem solvers due to the negligence of this company because I'm not a satisfied customer seeing that they continuously ran over me and feel that it is ok because I am a first time buyer.
Regards,
[redacted]