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Jeremy St. Clair, CPA, C.P.

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Jeremy St. Clair, CPA, C.P. Reviews (1)

September 22, 2016To Whom It May Concern:We are responding to a compliant that was filed against our business by our customer who filed the complaint. We strive to provide the best customer service as we can. We understand that we are not perfect, but certainly try to correct mistakes and errors if...

we make one. When there are issues, we also try our best to make things right with clients. We are trying to build long term relationships with clients.I was contacted by our customer’s boyfriend in July and he notified me of the issues to which I responded by apologizing and said that I would work with my staff to get the issues corrected. My staff did get the issues corrected and I thought things were ok and resolved at that point. I do disagree with our customer’s statements that my staff lied to her and that my staff was argumentative. My staff is very professional and I do believe there was a misunderstanding. I’m not saying that my staff had no blame for the mistake on the return and the delay, but I do believe my staff is professional and I know my staff does not lie. There were errors with the local tax and we do, as I had expressed prior, apologize for that.I am willing to withdraw the charge of $175 for the tax return. The customer has not paid the invoice yet, so I will remove the bill from our system. I have tried to contact the customer and her boyfriend to discuss this and offer this, but have not heard back yet from them. The customer can contact me via email or phone (570.523.1236). We ask that you please note that we have responded and agree to the customer’s desired outcome / settlement.One other item to note is that I received your initial letter dated 9/7/16 on 9/17/16. I did not have 10 days to research and respond. I just received your 9/18/16 letter yesterday in the mail.Respectfully Submitted,Jeremy St. Clair, CPA

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Address: 501 Market Street, Lewisburg, Pennsylvania, United States, 17837

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