Jeremy's Air Conditioning & Heating

5/26/15 . I sold my house and continued to live in it by leasing it back. The AC went out soon after selling my house but the new homeowner purchased a home warranty before buying the home. This home warranty company contacted Jeremy’s Air conditioning & Heating to perform the service. Repairman [redacted] called me he was coming and was rude on the phone by being short with me. He arrived and listened to the AC unit outside for approx.. 30 seconds and immediately said the unit has been broke for a long time and made up his mind that the warranty company should not pay. He did this within 30 seconds of arriving and just by listening to my unit. I said the house has just been inspected by the new buyers and it was not broke. He said we must have filled the unit with Freon before the inspector came out so that it would cool. I then stood there watching him work in my backyard as he took apart the cover and he said “does your boss stand behind you when you work”? How rude of him to make such a comment. I guess he did not like me watching him. He said it is against the law to watch him while he works. I told him I have watched many repairmen work on my homes over the years and have never been told I cannot watch them. I told him I might learn something by watching him. He went upstairs into the attic for 2 minutes and came down and said the coil is leaking and he would turn it into the warranty company. The warranty company later said they would not cover the repair because it was an old problem before the warranty contract was purchased. They said the coil in the attic was rusted and leaking as described by John.
I wrote a letter to the homeowners and said how [redacted] had already made up his mind that the AC should not be covered by the warranty before he went into the attic and lied about the rusted coil. The homeowners contested the assessment and the warranty company called out another AC company who said there was a loose wire and a valve cap loose and fixed the unit. They found no leaking coil in the attic and no rusted coil. [redacted] at Jeremy’s AC was incompetent and rude.