Jerome Wireless of NY INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I made the mistake of buying a phone from your store and not having enough time to change it at a different store.had ii known when you sold me the phone I would have not made the purchase of buying a refurbished phone.your policy does not state anything specific about refurbished phones.exaempting your 7 day rule.. That is false advertising. I am still requesting a refund as I have bought another phone. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

this is what happened She bought the phone and came back 30 days after to exchange the phone because supposedly had a problem and we did the exchange although the phone was fine after we exchanged the first phone she came back 30 days after the first exchange to exchange the phone again we...

again exchange the phone but than within 30 more days she came back that she wanted to do a trade in wish we don't do we explained her the store policy and how we had exchange the phone a few times already without the phone having any damage or problems to be exchange than she got alarming and  very disrespectful and rude so my manager call the police on her once the police arrived we explained the issue the police ask for the policy of the store wish I send you and told her that there was nothing to do because she was wrong and we had told her the policy and it was already in the recipe  than the police scored her out the store.

I have reviewed the response made by [redacted] in reference to her complaint to our store. ID:# [redacted]I have already provide you with all the information we got and the policy of the store and I strongly feel that this problem it hasn't been moving forward in any way we have already made the statement of what actually happened but she's giving another statement for the reason that she wants her money back and that's something we can't provide because as it says in the policy after 7 days pass we can't do nothing else and we have prove that her phone was exchange a couple of time already.I apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The first phone was defective and kept turning off. AT NO POINT was I disrespectful. I went in with my 5 year old nephew. I asked for a refund or I would call the cops. AT  NO POINT did you call the cops on me. I called the police to assist me in just getting my money back  using the iPhone 5s I purchased from your store (if a record is needed) I was not able to go the week I found out the phone was refurbished because I had back surgery. But I was not 30 days later than the purchase date. I have already purchased a new phone from else where.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]