[redacted] , Obviously there was a miscommunication issue that happened between Missy and yourselfLong's Corporation is a flat rate company, we charge $for a dispatch fee (to come to your house), then the technician looks at problem and quotes you from the flat rate book for the task Work performed on Sundays and after hours is considered "emergency service" that is why she told you prices for thatMissy has been handling after hour calls and emergency service for several years for Long's Corporation so I feel that it was a simple mistakeLong's Corporation would be happy to refund you the $dispatch fee and hope you have better communications with your next plumber
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi-satisfactory to me. The reason I made complaint was in twofold, 1. To get the refund and Make sure it will not happen to othersThe information they gave me was misleading and the charge (Claiming to be from the book) is too high. I am pleased to get the refund, but wished they took responsibility on their action and made some changes
Thank you for your help in getting the refund.Regards, *** ***
I have to take full responsibility for this falling through the cracksI did not give to bookkeeper to send refund checkI guess I just got overwhelmed with the holidays and end of yearMy apologies for the long delay in your refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have not received the refund the company was suppose to send me.
Regards,
*** ***
*** ***, Obviously there was a miscommunication issue that happened between Missy and yourselfLong's Corporation is a flat rate company, we charge $for a dispatch fee (to come to your house), then the technician looks at problem and quotes you from the flat rate book for the task
Work performed on Sundays and after hours is considered "emergency service" that is why she told you prices for thatMissy has been handling after hour calls and emergency service for several years for Long's Corporation so I feel that it was a simple mistakeLong's Corporation would be happy to refund you the $dispatch fee and hope you have better communications with your next plumber
[redacted] , Obviously there was a miscommunication issue that happened between Missy and yourselfLong's Corporation is a flat rate company, we charge $for a dispatch fee (to come to your house), then the technician looks at problem and quotes you from the flat rate book for the task Work performed on Sundays and after hours is considered "emergency service" that is why she told you prices for thatMissy has been handling after hour calls and emergency service for several years for Long's Corporation so I feel that it was a simple mistakeLong's Corporation would be happy to refund you the $dispatch fee and hope you have better communications with your next plumber
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi-satisfactory to me. The reason I made complaint was in twofold, 1. To get the refund and Make sure it will not happen to othersThe information they gave me was misleading and the charge (Claiming to be from the book) is too high. I am pleased to get the refund, but wished they took responsibility on their action and made some changes
Thank you for your help in getting the refund.Regards, *** ***
I have to take full responsibility for this falling through the cracksI did not give to bookkeeper to send refund checkI guess I just got overwhelmed with the holidays and end of yearMy apologies for the long delay in your refund
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have not received the refund the company was suppose to send me.
Regards,
*** ***
*** ***, Obviously there was a miscommunication issue that happened between Missy and yourselfLong's Corporation is a flat rate company, we charge $for a dispatch fee (to come to your house), then the technician looks at problem and quotes you from the flat rate book for the task
Work performed on Sundays and after hours is considered "emergency service" that is why she told you prices for thatMissy has been handling after hour calls and emergency service for several years for Long's Corporation so I feel that it was a simple mistakeLong's Corporation would be happy to refund you the $dispatch fee and hope you have better communications with your next plumber