Jerry Brown's Auto Parts Center

There's so much misinformation going on here it's head spinningFirst off, I installed the battery myself, KNOWING that there DOES NOT NEED TO BE any programming by the dealershipI have companies that refurbish, rebuild hybrid batteries that can confirm this: [redacted] , and [redacted] Please confirm for yourselves this to be trueThe ONLY TIME the CEL/IMA dash lights came on is when I was driving to the dealership for diagnosis! This proves that the battery and vehicle were in communication the whole time, never needed any "programming" doneThe dealership determined that the battery was bad and should be replacedThe 3rd party warranty company never had ANY plans on entertaining replacing the battery, and will stick to the incorrect information until they dieI REALLY wish that I had listened to my gut and not bought used, especially from a company that never had any plans on honoring their "month warranty"The companies that can corroborate the replacement hybrid batteries not needing ANY programming can be found here: [redacted] This is the bottom line and any other attempts for the seller or "warranty company" to point to anything else is fraudulentBy the way, we are STILL within the 6-month warranty period today!

Complaint ID ***Dear Sirs:August 25, 2015We submit the following in response to the August 13, notification that a dispute was filed with your office: Jerry Brown's Auto Parts has been in business at the same location since We are in the business of selling recycled auto
parts from vehicles that have been involved in accidentsWe test and inspect every part as best as we possibly canWe also have an expectation level that every part was in working order prior to the vehicle being involved in an accident that caused the insurance company to deem the vehicle a total loss, or not worth repairing.We offer these parts as an alternative to having to buy them from the manufacturer or a remanufacturing company for a substantial savings plus offer a month part replacement or refund should there be a problem with the partThe customer was made aware that our Warranty ONLY covers part replacement if the transmission fails during its Warranty periodThis includes at install and or anytime during the months after installWarranty is for part replacement only and does not cover labor, towing, gaskets, seals or car rentals as stated on the invoice thatwas provided to the customer with the part and also by e-mail. When we sell a part like this there are installation guidelines and procedures that must be followed to be certain the part will function properly in the customer's vehicleAnytime we have a problem with a part we hire a 3rd party company to verify that these proper steps have been followedUpon receipt of the customer's claim an independent inspector was dispatched to the customer's repair facility to validate the claimThe independent inspection is provided at no cost to the customer and is paid for by Jerry Brown's Auto PartsOften the inspector can suggest a computer flash or "relearn" process to solve the problem. Unfortunately in this case it did not fix the problemWe were left with no option but to honor our warranty and completely refund the customer for the full purchase priceThe customer was refunded back in full immediately their full purchase price amount of $I am attaching a copy of the credit that was issued to the customer as proof that we have honored our warranty. Regards,Larry Brown, PresidentCc: *** ***

Jerry Brown's Auto Parts has been in business at the same location since We are in the business of selling recycled auto parts from vehicles that have been involved in accidentsWe test and inspect every part as thoroughly as possibleWe also have an expectation that every part was in
working order prior to the vehicle being involved in the accident that caused the insurance company to deem the vehicle a total loss, or not worth repairing.The facts regarding our customer's complaint are as follows:We sold the customer a used engine and a used transmission on November 10, He called us on January 25, to report a problem with the engineAt that time, our salesman Tim advised the customer that the engine was out of warranty; but that we would be happy to see if there is something we could do for himWe require all customers to provide us with documentation from a certified mechanic as to the problem/issue that the part is presenting.Tim informed Mr*** on January and again on February that he would be happy to see if there is anything we could do for him as soon as he provides us with the documentationWe did not receive the documentation, even after repeated assurances from Mr*** that we would get it.Had we received this info from the customer, we would have replaced the part, but we were never given the opportunity to do so, in fact, we still would.Should you have any questions or any further comments, please do not hesitate to contact us.Regards,Lisa * *** Office Manager

December 16, 2015Revdex.comBryant Woods SouthAmherst, NY 14228Complaint ID:***Dear Sirs:Jerry Brown's Auto Parts Center1-800-543-• www.jbap.comLower Warren Street • Queensbury, NY 12804{518) 798-• Fax (518) 798-0431Jerry Brown's Auto Parts has been in business at
the same location since We are in the business of selling recycled auto parts from vehicles that have been involved in accidentsWe test and inspect every part as thoroughly as possibleWe also have an expectation that every part was in working order prior to the vehicle being involved in an accident that caused the insurance company to deem the vehicle a total loss, or not worth repairing. We offer these parts as an alternative to having to buy them from the manufacturer or a remanufacturing company for a substantial savings plus we offer a month part replacement or refund should there be a problem with the part. We are aware that most vehicles today are controlled by electronic devices commonly referred to as a brain or computerA hybrid battery is one of those parts; because of that fact, we listed in our *** listing the following disclaimer: It was in good working condition at the time of removalPlease consult a dealer for proper charging proceduresIn addition, all of our *** listings contain the following information regarding our warranty procedure: WARRANTY PERIOD BEGINS ON THE DAY THE PART IS DELIVERED WARRANTY IS FOR REPLACEMENT OF THE PART ONLY AND DOES NOT INCLUDE ANY TOWING , LABOR , FLUIDS , SEALS OR GASKETS ALL PARTS MUST BE INSTALLED TO MANUFACTURER ' S SPECIFICATIONS FAILURE TO INSTALL PARTS PROPERLY WILL VOID ALL WARRANTIES YOU WI LL BE REQUIRED TO SUBMIT DOCUMENTATION REGARDING THE INSTALLATION TO SUPPORT A WARRANTY CLAIM . When we are presented with a problem with a part by a customer, we hire a third party technical support company at our expense to help support our warranty process to ensure that proper installation steps have been followed.The facts regarding our customer's complaint are as follows:We sold a Hybrid battery to our customer on July 27th Our customer then contacted us two months later on September 30th stating that it was showing signs of failureWe immediatelycontacted our third party technical support company the same day which in turn contacted our customerThe third party technical support company asked the customer if a dealership had installedthis battery and the customer replied that they did not have it professionally installed and that they did a self-installThe technical support company then asked the customer to bring it to a dealership to have it professionally diagnosedThe customer was unwilling in the beginning to spend the money required to have this testing done, and finally did bring it to a dealership on November 18, 2015, almost months after the purchase dateThe third party technical support company sent us an email stating: "The dealership stated in the voicemailleft for me on II/I 8@ I 0:54am that there were codes in the vehicle and that the battery had never been programmed to the vehicle and that the battery had a dead cell." What this means is that the entire time the vehicle was being driven, since the battery was installed, the car was not charging the batteryExtended use of the battery without charging will damage it, thus the dead cell.The third party technical support company also informed us that "This is clearly a case of the installer (in this case the owner) not following proper installation guidelines, clearing codes, or resetting allprogramming in the vehicle resulting in damage to the batteryI recommend the recycler have no involvement in the repair, refund, or replacement of this unit." We are more than happy to honor our warranty if proper installation guidelines are followedFor your additional reference, we are including the correspondence we had with our third party technical support companySee below.Our review of your claims is now completePlease see the notes below ***SHOP/CUSTOMER- *** *** *** *** *** *** ** ***CUSTOMER12/03/2015(Thu) 03:34:PM- *** *** -- I recommend the recycler have no involvement in the repair, refund, or replacement of this unit. 12/03/2015(Thu) 03:18:PM- *** ***-- *** *** --InitiatedConference call- Mark stated that the code POa7f- -IMA battery DeteriorationHe stated that at first, the battery was not programmed to the car, which keeps the battery from being turned onOnce the battery was Programmed, they code was displayed and there was on cell at 14v (should be 18v)He stated that the hybrid system was not working since he installed the batteryMark further stated that Honda states if the battery is left unused for months or longer, it will damage the battery*** confirmed that the battery was sold on 07/27/and Mark confirmed that the vehiclewas not brought in to have the battery programmed until10/11/The amount of time elapsed between those two events is months, which, in Mark's opinion will damage the battery.12/03/2015(Thu) 03:11:PM- *** ***- called *** - No answer-- Left VM advising of conference call schedule at 3:1512/03/2015(Thu) 02:56:PM- *** ***-- called ***- ***
***-- (conference call with ***) disconnected12/03/2015(Thu} 01:14:PM- *** *** -- rec_d email from *** asking that we re-connect with shop and customerShop number is *** *** *** 11/30/2015(Mon) 10:28:AM- *** ***- rec_d VM from *** ***Wessel Honda -- ***11/24/2015(Tue) 01:41:PM- The dealership stated in the voice mail left for me on 11/@ 10:54am that there were codes in the vehicle and that the battery had never been programmed to the vehicle and that the battery had a dead cell. Basically the entire time the vehicle was being driven, since the battery was installed, the car was not charging the batteryExtended use of the battery without charging will damage the it, thus the dead cell. The whole time I was talking to the vehicle owner he kept telling me he didn't want to spend any money on the car and that he had NOT taken the vehicle to the dealer since he installed the batteryIn fact, I had to all but threaten him to take it to *** and get the codes checked for free. This is clearly a case of the installer (in this case the owner) not following proper installation guidelines, clearing codes, or resetting all programming in the vehicle resulting in damage to the batteryI recommend the recycler have no involvement in the repair, refund, or replacement of this unit. 11/18/2015{Wed) 01:27:PM- *** ***-- discussed case with JB and will call *** tomorrow.11/18/2015(Wed) 11:41:AM- pOol -18v 14v needs bat ***- *** ***- *** *** honda10/14/2015{Wed) 09:45:AM- Email from ***: The customer will take it to a dealership for proper diagnose when he has timeHe wasn't happy that he had to pay for this service and said it may be a few weeks until he can get it there.10/12/2015{Mon) 01:48:PM- *** ***-- called local dealerThey told me the warranty on the IMA battery is 9yrs/92k miles 10//2015(Wed) 05:09:PM- *** *** -I believe this guy is in overhis headThere are codes present which indicate a problem with the battery charging due to ABS problemsThis customer is not able or willing to perform the proper diagnostics to isolate the problem to the battery. I suggest the vehicle be taken to a dealer for proper and complete diagnosis.10/06/2015{Tue) 05:30:PM- *** ***-- rec_d email from customer: After pulling and reinstalling connectors and checking amps for the ABS control module, I could not find any problemsI really think we_re going down the wrong path on this and feel the hybrid battery is just plain going badI base this on having a battery already go bad, and going through the whole process of it doing so, including paying the $100+ to the not-so-local Honda dealership for diagnosis, telling me the battery had a bad cell(s)This battery is starting to display the same characteristics as that one; fastcharge and discharge, indicative of a cell going bad, and loss of power from a startPlease just have Jerry Brown's Auto Parts take care of a replacementShould you have any questions or any further comments, please do not hesitate to contact usWe believe that we are under no obligation to provide this customer with any relief in the form of a refund or partial refund.Regards,Larry BBrown, President

There's so much misinformation going on here it's head spinningFirst off, I installed the battery myself, KNOWING that there DOES NOT NEED TO BE any programming by the dealershipI have companies that refurbish, rebuild hybrid batteries that can confirm this: *** ***, and *** ***Please confirm for yourselves this to be trueThe ONLY TIME the CEL/IMA dash lights came on is when I was driving to the dealership for diagnosis! This proves that the battery and vehicle were in communication the whole time, never needed any "programming" doneThe dealership determined that the battery was bad and should be replacedThe 3rd party warranty company never had ANY plans on entertaining replacing the battery, and will stick to the incorrect information until they dieI REALLY wish that I had listened to my gut and not bought used, especially from a company that never had any plans on honoring their "month warranty"The companies that can corroborate the replacement hybrid batteries not needing ANY programming can be found here: *** *** *** This is the bottom line and any other attempts for the seller or "warranty company" to point to anything else is fraudulentBy the way, we are STILL within the 6-month warranty period today!

Hi Revdex.com,I am going to send the warranty, but warranty has nothing to do with them sending me a faulty part when they advertise the parts they send is 100% working conditionIf they wanna be held liable based on warranty, they could send me many fauly parts and I would be liable for labour chargesA business is know to what they advertiseAnd I dont feel like I am being justified fairlyCan someone please contact me directly by phone to discuss this.Thanks,***