Jerry Cooper Electric

Customer complained of damage to mirrorCustomer was informed that a Supervisor must look at itCustomer returned to car wash and met with Supervisor Mike, who is a knowledgeable claims person Upon inspection we found that there was no external damage to the mirror and that the mirror had broken
from wear and tearThis is a problem with all older *** There is a internal spring that keeps the mirror in place it is attached to a piece of fragile white metal at both endsFrom the mirror flexing over the years the metal wears and eventually brakesIt is just a matter of where the car is when the metal brakesIt would be unfair to penalize us just because the mirror flexed like it was designed to do and the metal failedThis is the car manufacturer's problemThey have sinced changed the design of their mirrors so this does not occur in the newer vehiclesAny complaint should be with the manufacturer not with usThis was designed to fail