Jerry Doty Lawn Mower Sales & Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is not a resolution but simply a request for more informationI need someone to inform me IMMEDIATELY WHERE MY HOUSEHOLD GOODS ARE AND WHEN THEY WILL ARRIVE HERE! I am leaving town on the 23rd of April and my household good NEED to be here WELL BEFORE thenThat date will put me over days of not getting my household goodAlso, I need to know WHO to send these documents to? Please let me know AS SOON AS POSSIBLEI would like [redacted] from Uber-Movers to contact me directly [redacted] I have not been getting calls returned from these people and I NO LONGER WANT TO DEAL WITH ***! An acceptable response would be someone to tell me when my household goods will arrive and a good email address of where to send the requested documentsUber-Movers should already have these documents!!! Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] We will accept this resolution however this does not compensate us appropriately as we have also found broken items in our household goodsAlso, the boxes were in terrible shape with some being ripped open as wellPleas let me know how we will receive this less than adequate compensation so we can be done dealing with your organizationTo this day I still don't know who I am supposed to provide supporting documents toNo one has contacted me to give me that information Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Company Respond to Revdex.com Case # [redacted] – [redacted] March 21, Revdex.com of Upstate South Carolina (Greenville, SC) North Church Street, Suite C Greenville, SC 29601- Phone: (864)242- Fax: (864)271- Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com., To Whom It May Concern: Please note that Uber Movers is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] .net (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues As per Revdex.com terms and regulations, we request that the customer submit copies of the contracts he/she received from the company he/she had transactions with to determine the company he is attempting to file his complaint against All Copies of Contract Documents FRONT AND BACK: ü Bill of Lading (contract), ü Order for Service, ü Household Goods Descriptive Inventory (Both pickup and final delivery copies) Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations) We urge the customer to submit additional information as soon as possible so that we may address his/her issues We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing Very Truly, *** – Uber Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
I was within the hours when I sent the hand signed letter to UberMovers, Inc.
I spoke with "*** ***" from UberMovers, Inc on 5/29/who informed me that this company no longer exists and they merged with *** *** LinesShe said I would need to talk to *** at *** *** *** Lines who was the one that processed my electronic checkI called *** and received no response.
I would like to see that at least UberMovers/*** *** Lines is working with me in communicating with*** and getting my refund returned since I signed the Moving Estimate with UberMovers, now known as *** *** Lines
Regards,
*** ***

Dear Revdex.com,
Please note that upon a complete investigation the following decision has been rendered. In order to maintain our high level of customer satisfaction, UBER MOVERS is willing to compensate the customer her deposit back in good faith for any inconvenience that may have occurred in the process of HER move.
Kindly accept our apologies for any inconvenience and we wish you the best in your new location!
UBER MOVERS
CUSTOMER SERVICE DEPT

Company Respond to Revdex.com Case # [redacted] – [redacted]
"margin-bottom: 0pt;">
May 23,
Revdex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Phone: (864)242-
Fax: (864)271-
Re: Revdex.com CASE ID #: [redacted] – [redacted]
To Whom It May Concern:
To Whom It May Concern:
Please note that Uber Movers is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer's claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through [redacted].net (Company Claims Processing Agent) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
As per Revdex.com terms and regulations, we request that the customer submit copies of the contracts he/she received from the company he/she had transactions with to determine the company he is attempting to file his complaint against
All Copies of Contract Documents FRONT AND BACK:
ü Bill of Lading (contract),
ü Order for Service,
ü Household Goods Descriptive Inventory (Both pickup and final delivery copies)
Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations)
We urge the customer to submit additional information as soon as possible so that we may address his/her issues
We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing.
Very Truly,
Uber Movers
Customer Service Department

Company Respond to Revdex.com Case # [redacted] – [redacted]
"margin-bottom: 0pt;">
March 21,
Revdex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Phone: (864)242-
Fax: (864)271-
Re: Revdex.com CASE ID #: [redacted] – [redacted]
Dear Revdex.com.,
To Whom It May Concern:
Please note that Uber Movers is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer's claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated
When it comes to these matters we put ourselves completely at the customer's disposalRest assured that if and upon a full and thorough investigation through [redacted].net (Company Claims Processing Agent) we can validate that the customer's claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues
As per Revdex.com terms and regulations, we request that the customer submit copies of the contracts he/she received from the company he/she had transactions with to determine the company he is attempting to file his complaint against
All Copies of Contract Documents FRONT AND BACK:
ü Bill of Lading (contract),
ü Order for Service,
ü Household Goods Descriptive Inventory (Both pickup and final delivery copies)
Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations)
We urge the customer to submit additional information as soon as possible so that we may address his/her issues
We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing.
Very Truly,
[redacted] – Uber Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. 
This is not a resolution but simply a request for more information. I need someone to inform me IMMEDIATELY WHERE MY HOUSEHOLD GOODS ARE AND WHEN THEY WILL ARRIVE HERE! I am leaving town on the 23rd of April and my household good NEED to be here WELL BEFORE then. That date will put me over 60 days of not getting my household good. Also, I need to know WHO to send these documents to? Please let me know AS SOON AS POSSIBLE. I would like[redacted] from Uber-Movers to contact me directly[redacted]. I have not been getting calls returned from these people and I NO LONGER WANT TO DEAL WITH [redacted]!  
An acceptable response would be someone to tell me when my household goods will arrive and a good email address of where to send the requested documents. Uber-Movers should already have these documents!!!
Regards,
[redacted]

Great news!!
 
Please signed the attached letter and a check will be mailed out to you!!!
 
Thank You!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
We will accept this resolution however this does not compensate us appropriately as we have also found 3 broken items in our household goods. Also, the boxes were in terrible shape with some being ripped open as well. Pleas let me know how we will receive this less than adequate compensation so we can be done dealing with your organization. To this day I still don't know who I am supposed to provide supporting documents to. No one has contacted me to give me that information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]