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Jerry Kelly Heating & Air Conditioning, Inc.

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Reviews Jerry Kelly Heating & Air Conditioning, Inc.

Jerry Kelly Heating & Air Conditioning, Inc. Reviews (5)

We spoke with the customer and offered to replaced the PureXair Filter with a 1" standard filter at no cost, customer was pleased with our resolution We strive for 100% customer satisfaction all the time Thank you for allowing us to assist to our customer

6/29/We have left Mr*** a message to return our phone call. We are sending his check back to him in the mail. He will have a zero balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

12/22/2016 8:47:54 AM - [redacted] N - TALKED TO [redacted], SHE SAID THEY ARE SELLING THE HOME THEY WANTED TO GO WITH REPAIRS RATHER THAN REPLACEMENT, [redacted] RECOMMENDED REPLACEMENT AND SAFETY SWITCH ON THE DOOR.  CUSTOMER GOT SECOND OPINION HAD IT REPAIRED IN 15 MINUTES.  THIS WAS A SITUATION OF...

CUSTOMER WANTING TO JUST REPAIR RATHER THAN REPLACE.  SHE AGREED THAT SHE BELIEVES IT NEEDS TO BE REPLACED (system age 27 yrs old)  BUT THEY ARE SELLING THE HOME SINCE THE PARENTS ARE IN AN ASSISTED LIVING HOME NOW.  SHE APPRECIATED THE APOLOGY/REFUND AND SAID HER TRUST IS RESTORED IN [redacted].

Customer Service Manager spoke with [redacted] on 5/13/16 @ 3:15 pm.  The Jerry Kelly Customer Service Manager & Technical director are meeting with Mr. & Mrs. [redacted] to discuss the options of customer satisfaction next week.  We will rectify all issues or concerns with [redacted]...

[redacted].

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Address: 4631 N Saint Peters Pkwy, Saint Peters, Missouri, United States, 63304-7346

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