Jerry Mueller Real Estate Inc.

We rented a vacation house from *** *** Real Estate in July Although the house was nice, the service we experienced from *** *** Real Estate was substandardThey were understaffedThey gave us the wrong key to the rental, acted like we were inconveniencing them to ask for one that workedWe sat in front of our rental for over an hour, waiting in the hot sun, waiting for a cleaning person to return with an extra key, because I guess they didn't have any extra keysThe office phone is forwarded to the owner's cell phone, which he then says to call the office back, which then goes to his cell phone againThat was a non-productive, frustrating circle
They also include financially abusive clauses in their rental agreement, such as $for a lost keyWe were out of the rental minutes late, and were charged $I believe they include these excessive fees to "catch" renters to be able to retain their security depositWhat can vacationers do, when we live states awayOverall, just a very unorganized, unprofessional company

If you have any other options for renting a house, townhouse or condominium in Bethany Beach, you should take itWe had numerous problems related to a simple weekend rental, including renting us a house and accepting a deposit on a house that was not available, renting us a house that was dirty, and taking more than six weeks to return a standard safety deposit even though there was no damage of any kind to the rental propertyIn addition, the business was slow to respond to even the simplest inquiriesWe have rented many times in the Bethany Beach area and never had even a modest problemThere are many other options availableDon't use this one

We rented a vacation house from [redacted] Real Estate in July 2015. Although the house was nice, the service we experienced from [redacted] Real Estate was substandard. They were understaffed. They gave us the wrong key to the rental, acted like we were inconveniencing them to ask for one that worked. We sat in front of our rental for over an hour, waiting in the hot sun, waiting for a cleaning person to return with an extra key, because I guess they didn't have any extra keys. The office phone is forwarded to the owner's cell phone, which he then says to call the office back, which then goes to his cell phone again. That was a non-productive, frustrating circle.

They also include financially abusive clauses in their rental agreement, such as $100 for a lost key. We were out of the rental 30 minutes late, and were charged $150. I believe they include these excessive fees to "catch" renters to be able to retain their security deposit. What can vacationers do, when we live states away. Overall, just a very unorganized, unprofessional company.