Complaint: [redacted]
I am rejecting this response because: the vehicle was not ready for pick up on 3-17-17 @ 1:00 P.M. as stated in the dealership response. Nathan S[redacted] halted the review of the vehicle on this date, due to additional issues found by his inspection. He has requested additional time in order to make the necessary corrections. Per a telephone conversation with Mr. S[redacted] on Tuesday 3-21-17, we have re-scheduled the vehicle inspection to Thursday 3-23-17. Hopefully all issues will be resolved at this time, and the dealership and myself can mutually agree to resolve this Revdex.com of Utah complaint.
Sincerely,
[redacted]
November 8, 2017 Re: Revdex.com Claim Number ID [redacted] Complaint Background: Product: Kia Optima Loan Purchase Date 3/1/2016 On or about 3/1/2016, Complainant and his Partner came to the dealership to shop for a Kia Optima. Partner...
purchased a 2016 Optima and was named on and signed all documentation relative to the Retail Installment Contract and Security Agreement for the purchase and sale of the Optima. A credit application was completed only by Partner. As partial consideration for the payment of the Optima, a 2013 Ford Focus was traded in and $9000 was attributed to the trade-in; the amount owing on the loan for the Ford Focus was $14,321.44. Thus it had a negative equity of $-$5,321.44. The Complainant was owner of that vehicle. As part of the documentation for the purchase of the Optima, Complainant signed the “Trade-in and Payoff Authorization.” The document provides confirmation by the owner (Complainant) that the trade-in was authorized, that the lender for the Optima was authorized to contact the financing institution for the Ford Focus for a payoff, and specifically acknowledges that the Ford Focus was being traded in. Financing was secured for the Optima through Wells Fargo Financial. Only Partner was named as vehicle owner and borrower on the new loan through Wells Fargo. The financing institution, in this case, Wells Fargo, makes the decision as to whether to require another party to be a guarantor or otherwise an obligor for the new vehicle loan. In this instance, the financing institution approved the loan, including the financing of the negative equity, without the requirement that Complainant be an obligor under the loan on the Optima. In separate communications with the Complainant, we have provided alternative suggestions to resolve the issue. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to [redacted]'s concerns. Our sincere apologies to the customer for the issues resulting from an Enterprise billing challenge. These issues should never have escalated to a customer contact from Enterprise. The dealership has since been in contact...
directly with Enterprise who will not be contacting the customer on the billing of their rental car that was provided during their vehicle repairs. The dealership will honor the agreement with the [redacted]'s on covering their rental charges and their credit card will not be charged.
Case#: [redacted]Sentto Business on: 04/06/2015 This letter is in response toCase# [redacted] by [redacted]. October 2014- Mr. [redacted] took delivery of his newtruck. Upon delivery he noticed that the clear bra was peeling. We remove andreplace the clear bra with a new one at no charge to...
him. At that time hementioned that the driver’s side seat would click when adjusting the position.We repaired this under GM Warranty. November 2014- In November Mr. [redacted] came in noting that the driver’s side seat rattled andthe window rattled. Both of these problems we fixed under GM Warranty. During this visit Mr. [redacted]special ordered some accessories for his truck. February 27, 2015 - The special ordered accessories arrived and we installed these forMr. [redacted]. Two days later, Mr. [redacted] returned with a complaint that the moldingwas crooked and there were some scratches on the door from installation. Healso noted that the truck was riding rough due to the leveling kit weinstalled. We initially tried to buffout the scratches, but determined that the doors would need to be painted. WhileMr. [redacted] had his truck during the months prior, he has backed into a fencepost and broken his tail light and damaged the truck bed. We offered to pay forthe body repair for this damage as a good will gesture for any inconveniencethat had been caused to him. The cost of the repair was $894.95. Mr. [redacted]accepted our good will gesture. He was also concerned about adimple in his seat that was created by the seat belt during shipping. We triedseveral times to fix this to his satisfaction, including tightening the leatheras well as replacing the leather seat cover. This was fixed to Mr. [redacted] satisfaction. March 2nd – April 7th, 2015 – Mr. [redacted]’ vehicle was our body shop. He receivedseveral calls from myself and Mr. [redacted], our Body Shop Manager,updating him on the status of his vehicle. During the 1 month and 3 days Mr.[redacted]’ vehicle was in the Body Shop he was given an identical 2015 GMC Truck todrive. He did not suffer from lack of transportation as he put 2100 miles onthe truck during that month. We feel we have been morethat accommodating to Mr. [redacted]. We have addressed all of his concerns in acourtesy and timely manner. Mr. [redacted] took delivery of his truck on April 7thand stated, at that time, the repairs we to his satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to [redacted]. We do take our reputation seriously and are making efforts to remedy the situations after some initial communication and work delay challenges. As noted, the vehicle was delivered to Ms. [redacted] a day after original expected completion date. Our...
apologies the communication was not more timely. We have also refunded the detail charge and mailed floor mats to her. We have been in communications with her on rectifying the overspray issues and are planning on facilitating through a local body shop in her area. Thank you, Jeremy P[redacted]
Contact Name and Title: [redacted]
Contact Phone: [redacted]
We apologize for any inconvenience you have experienced with the closing of your loan at your requested terms. We are diligently working on providing you with resolution to your concerns and with the completion of your loan with...
our dealership. The lender you chose (KIA) requires the primary driver to be included in the financial arrangement, as discussed with you on the phone.
We will continue to update you with the progress of the loan. We will secure financing on your behalf through an alternate lender. The documents will be sent to you directly in California. As always, thank you for allowing us the opportunity to provide assistance between you and the lender. We hope your mother enjoys her Forte for many years to come!
Complaint: [redacted]
I am rejecting this response because:First, in response to their remedies for the situation- A lifetime warranty on the truck was an offer I brought to Mr. S[redacted] and he declined. Second offer that I brought up was-being that I bought this new 2016 truck from this dealership that ultimately broke it and since we are now into the 2017 new model year and you are deeply discounting the 2016 models, that we should trade the trucks straight across 2016 for 2016 and I'll pay the federal mileage for miles driven on my truck already. S[redacted] again declined. There was talk of purchasing the new model year 2017 truck however, Mr. S[redacted] only valued my truck at $40,000 after we had just paid $56,132.91 six months prior and we had nothing to do with damaging this truck. It was the dealership that did not put oil in it. These are offers that were made by me and not by Jerry Seiner as they claim in their response. The one thing that they are being honest about is that they would replace the turbo. Dustin H[redacted] was in the office with Mr. S[redacted], myself, and my witness and Dustin did indeed say, the truck could use a new turbo and he'd replace that. Yes, I did decline that and here is why: if the service manager is wanting to replace the turbo then obviously that shows he feels there is sufficient damage to the truck that needs to be fixed including engine damage. Jerry Seiner claims they provided us with a courtesy vehicle for one month when in reality I had the rental from June 6th - July 8th at which time I was forced to turn that vehicle into them leaving me without any wheels. Here's what happened. On July 7th at 8:11 p.m. Keith Archibald from Jerry Seiner called me on his way home from work to inform me that he had heard that Jeff S[redacted] was going ot report the courtesy vehicle stolen in an attempt to force my hand. Keith said, as your friend, I would hate to have to see you deal with that absurd situation while you're currently dealing with a broken truck. So acting on Keith's advice, the next morning I returned the rental car to Jerry Seiner. Everyone one of my actions have been documented with either receipts or video recordings that can plainly show how dishonest this dealership has been in this situation. This situation is still far from resolved and the dealership that caused this situation (Jerry Seiner) needs to take responsibility and make it right.
Sincerely,
[redacted]
Thank you for the opportunity to respond to Mr. [redacted]’s
concerns regarding his recent purchase at Jerry Seiner. We have reviewed all documentation regarding
the customer’s vehicle purchase as well as spoken to the employees involved in
the transaction.
In discussing the...
vehicle usage and needs with the customer
prior to the purchase being finalized, the sales manager’s understanding from
the customer was that the vehicle would be towing an approximately 800 pound
tent trailer. Therefore, the additional
items added to the purchase contract and vehicle pricing was just for the
trailer hitch, not a transmission cooler or additional wiring.
When the customer came into the service department on October
26th to have the optional items purchased within the financial
contract (We Owe-Attached) performed he inquired about a wiring harness and the
transmission cooler. The Service Advisor informed Mr. [redacted] that the only
items specified from the vehicle purchase were the trailer hitch and rear wiper. He
then had the trailer hitch and rear wiper replaced as well as concerns about
the seat heaters addressed. As a
goodwill offer, the dealership also installed the hardware for the trailer wiring
harness plug on this visit as well as provided the customer a vehicle to drive
while his was being serviced( Repair Order-Attached).
All contractual obligations under the vehicle purchase have
been fulfilled. However, the customer’s
request for the installation of additional electric wiring and a transmission
cooler for towing would be an additional expense. The parts and labor to install the
transmission cooler and UBEC (additional electric wiring) will cost $647.87+
tax. The dealership is offering to split
the cost of those items with the customer as a goodwill gesture. If acceptable, the customer can have these
items installed at their earliest convenience. Thank you for your assistance.
The dealership, in good faith, has tried to resolve Mr. [redacted]'s concerns regarding his vehicle many times. To clarify, Mr. [redacted] wanted a lifetime warranty on the entire truck which in the initial meeting we could not offer. We did offer a lifetime warranty on the engine and transmission. In the discussion, as Mr. [redacted] kept bring up the Turbo, Mr. H[redacted] said, “what if we replace the turbo, would that work for you?” Mr. [redacted] was not receptive to accepting any offer other than an entirely new truck with no money out of pocket. He did accept that some depreciation could be considered for the time and mileage on the truck from the time he purchased it, but we didn’t settle on what that would be exactly. In short, we offered to warranty the engine knowing we had it tested and could find no problems with the engine’s performance. Mr. [redacted] stayed true to his feeling that the truck was damaged and therefore wanted it replaced with a new one. Mr. [redacted] traded the truck to another dealer who has subsequently sold the truck. According to the information, from General Motors on the VIN number, the vehicle was taken to Texas and with almost 12,000 miles on it and was serviced with routine maintenance, with no indication of problems in the General Motor System. We maintain that vehicle had not sustained irreparable damage and could have served Mr. [redacted] well for several years and offered to stand behind that with a lifetime warranty on the engine. This was unacceptable to Mr. [redacted] and his fear of unforeseeable damage led him to trade the truck. The depreciation on the truck and his perceived loss could have been avoided had he accepted our offer and kept the truck. Our claim, that the engine had not sustained irreparable damage, is supported by the vehicle history available from General Motors system, showing the vehicle being serviced and driven now by another party without issue. We are not prepared to offer anything additional since our offers and the offers of General Motors were all rejected.
Complaint: [redacted]
I am rejecting this response because: the vehicle was not ready for pick up on 3-17-17 @ 1:00 P.M. as stated in the dealership response. Nathan S[redacted] halted the review of the vehicle on this date, due to additional issues found by his inspection. He has requested additional time in order to make the necessary corrections. Per a telephone conversation with Mr. S[redacted] on Tuesday 3-21-17, we have re-scheduled the vehicle inspection to Thursday 3-23-17. Hopefully all issues will be resolved at this time, and the dealership and myself can mutually agree to resolve this Revdex.com of Utah complaint.
Sincerely,
[redacted]
November 8, 2017 Re: Revdex.com Claim Number ID [redacted] Complaint Background: Product: Kia Optima Loan Purchase Date 3/1/2016 On or about 3/1/2016, Complainant and his Partner came to the dealership to shop for a Kia Optima. Partner...
purchased a 2016 Optima and was named on and signed all documentation relative to the Retail Installment Contract and Security Agreement for the purchase and sale of the Optima. A credit application was completed only by Partner. As partial consideration for the payment of the Optima, a 2013 Ford Focus was traded in and $9000 was attributed to the trade-in; the amount owing on the loan for the Ford Focus was $14,321.44. Thus it had a negative equity of $-$5,321.44. The Complainant was owner of that vehicle. As part of the documentation for the purchase of the Optima, Complainant signed the “Trade-in and Payoff Authorization.” The document provides confirmation by the owner (Complainant) that the trade-in was authorized, that the lender for the Optima was authorized to contact the financing institution for the Ford Focus for a payoff, and specifically acknowledges that the Ford Focus was being traded in. Financing was secured for the Optima through Wells Fargo Financial. Only Partner was named as vehicle owner and borrower on the new loan through Wells Fargo. The financing institution, in this case, Wells Fargo, makes the decision as to whether to require another party to be a guarantor or otherwise an obligor for the new vehicle loan. In this instance, the financing institution approved the loan, including the financing of the negative equity, without the requirement that Complainant be an obligor under the loan on the Optima. In separate communications with the Complainant, we have provided alternative suggestions to resolve the issue. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to [redacted]'s concerns. Our sincere apologies to the customer for the issues resulting from an Enterprise billing challenge. These issues should never have escalated to a customer contact from Enterprise. The dealership has since been in contact...
directly with Enterprise who will not be contacting the customer on the billing of their rental car that was provided during their vehicle repairs. The dealership will honor the agreement with the [redacted]'s on covering their rental charges and their credit card will not be charged.
Case#: [redacted]Sentto Business on: 04/06/2015 This letter is in response toCase# [redacted] by [redacted]. October 2014- Mr. [redacted] took delivery of his newtruck. Upon delivery he noticed that the clear bra was peeling. We remove andreplace the clear bra with a new one at no charge to...
him. At that time hementioned that the driver’s side seat would click when adjusting the position.We repaired this under GM Warranty. November 2014- In November Mr. [redacted] came in noting that the driver’s side seat rattled andthe window rattled. Both of these problems we fixed under GM Warranty. During this visit Mr. [redacted]special ordered some accessories for his truck. February 27, 2015 - The special ordered accessories arrived and we installed these forMr. [redacted]. Two days later, Mr. [redacted] returned with a complaint that the moldingwas crooked and there were some scratches on the door from installation. Healso noted that the truck was riding rough due to the leveling kit weinstalled. We initially tried to buffout the scratches, but determined that the doors would need to be painted. WhileMr. [redacted] had his truck during the months prior, he has backed into a fencepost and broken his tail light and damaged the truck bed. We offered to pay forthe body repair for this damage as a good will gesture for any inconveniencethat had been caused to him. The cost of the repair was $894.95. Mr. [redacted]accepted our good will gesture. He was also concerned about adimple in his seat that was created by the seat belt during shipping. We triedseveral times to fix this to his satisfaction, including tightening the leatheras well as replacing the leather seat cover. This was fixed to Mr. [redacted] satisfaction. March 2nd – April 7th, 2015 – Mr. [redacted]’ vehicle was our body shop. He receivedseveral calls from myself and Mr. [redacted], our Body Shop Manager,updating him on the status of his vehicle. During the 1 month and 3 days Mr.[redacted]’ vehicle was in the Body Shop he was given an identical 2015 GMC Truck todrive. He did not suffer from lack of transportation as he put 2100 miles onthe truck during that month. We feel we have been morethat accommodating to Mr. [redacted]. We have addressed all of his concerns in acourtesy and timely manner. Mr. [redacted] took delivery of his truck on April 7thand stated, at that time, the repairs we to his satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to [redacted]. We do take our reputation seriously and are making efforts to remedy the situations after some initial communication and work delay challenges. As noted, the vehicle was delivered to Ms. [redacted] a day after original expected completion date. Our...
apologies the communication was not more timely. We have also refunded the detail charge and mailed floor mats to her. We have been in communications with her on rectifying the overspray issues and are planning on facilitating through a local body shop in her area. Thank you, Jeremy P[redacted]
Contact Name and Title: [redacted]
Contact Phone: [redacted]
We apologize for any inconvenience you have experienced with the closing of your loan at your requested terms. We are diligently working on providing you with resolution to your concerns and with the completion of your loan with...
our dealership. The lender you chose (KIA) requires the primary driver to be included in the financial arrangement, as discussed with you on the phone.
We will continue to update you with the progress of the loan. We will secure financing on your behalf through an alternate lender. The documents will be sent to you directly in California. As always, thank you for allowing us the opportunity to provide assistance between you and the lender. We hope your mother enjoys her Forte for many years to come!
Complaint: [redacted]
I am rejecting this response because:First, in response to their remedies for the situation- A lifetime warranty on the truck was an offer I brought to Mr. S[redacted] and he declined. Second offer that I brought up was-being that I bought this new 2016 truck from this dealership that ultimately broke it and since we are now into the 2017 new model year and you are deeply discounting the 2016 models, that we should trade the trucks straight across 2016 for 2016 and I'll pay the federal mileage for miles driven on my truck already. S[redacted] again declined. There was talk of purchasing the new model year 2017 truck however, Mr. S[redacted] only valued my truck at $40,000 after we had just paid $56,132.91 six months prior and we had nothing to do with damaging this truck. It was the dealership that did not put oil in it. These are offers that were made by me and not by Jerry Seiner as they claim in their response. The one thing that they are being honest about is that they would replace the turbo. Dustin H[redacted] was in the office with Mr. S[redacted], myself, and my witness and Dustin did indeed say, the truck could use a new turbo and he'd replace that. Yes, I did decline that and here is why: if the service manager is wanting to replace the turbo then obviously that shows he feels there is sufficient damage to the truck that needs to be fixed including engine damage. Jerry Seiner claims they provided us with a courtesy vehicle for one month when in reality I had the rental from June 6th - July 8th at which time I was forced to turn that vehicle into them leaving me without any wheels. Here's what happened. On July 7th at 8:11 p.m. Keith Archibald from Jerry Seiner called me on his way home from work to inform me that he had heard that Jeff S[redacted] was going ot report the courtesy vehicle stolen in an attempt to force my hand. Keith said, as your friend, I would hate to have to see you deal with that absurd situation while you're currently dealing with a broken truck. So acting on Keith's advice, the next morning I returned the rental car to Jerry Seiner. Everyone one of my actions have been documented with either receipts or video recordings that can plainly show how dishonest this dealership has been in this situation. This situation is still far from resolved and the dealership that caused this situation (Jerry Seiner) needs to take responsibility and make it right.
Sincerely,
[redacted]
Thank you for the opportunity to respond to Mr. [redacted]’s
concerns regarding his recent purchase at Jerry Seiner. We have reviewed all documentation regarding
the customer’s vehicle purchase as well as spoken to the employees involved in
the transaction.
In discussing the...
vehicle usage and needs with the customer
prior to the purchase being finalized, the sales manager’s understanding from
the customer was that the vehicle would be towing an approximately 800 pound
tent trailer. Therefore, the additional
items added to the purchase contract and vehicle pricing was just for the
trailer hitch, not a transmission cooler or additional wiring.
When the customer came into the service department on October
26th to have the optional items purchased within the financial
contract (We Owe-Attached) performed he inquired about a wiring harness and the
transmission cooler. The Service Advisor informed Mr. [redacted] that the only
items specified from the vehicle purchase were the trailer hitch and rear wiper. He
then had the trailer hitch and rear wiper replaced as well as concerns about
the seat heaters addressed. As a
goodwill offer, the dealership also installed the hardware for the trailer wiring
harness plug on this visit as well as provided the customer a vehicle to drive
while his was being serviced( Repair Order-Attached).
All contractual obligations under the vehicle purchase have
been fulfilled. However, the customer’s
request for the installation of additional electric wiring and a transmission
cooler for towing would be an additional expense. The parts and labor to install the
transmission cooler and UBEC (additional electric wiring) will cost $647.87+
tax. The dealership is offering to split
the cost of those items with the customer as a goodwill gesture. If acceptable, the customer can have these
items installed at their earliest convenience. Thank you for your assistance.
The dealership, in good faith, has tried to resolve Mr. [redacted]'s concerns regarding his vehicle many times. To clarify, Mr. [redacted] wanted a lifetime warranty on the entire truck which in the initial meeting we could not offer. We did offer a lifetime warranty on the engine and transmission. In the discussion, as Mr. [redacted] kept bring up the Turbo, Mr. H[redacted] said, “what if we replace the turbo, would that work for you?” Mr. [redacted] was not receptive to accepting any offer other than an entirely new truck with no money out of pocket. He did accept that some depreciation could be considered for the time and mileage on the truck from the time he purchased it, but we didn’t settle on what that would be exactly. In short, we offered to warranty the engine knowing we had it tested and could find no problems with the engine’s performance. Mr. [redacted] stayed true to his feeling that the truck was damaged and therefore wanted it replaced with a new one. Mr. [redacted] traded the truck to another dealer who has subsequently sold the truck. According to the information, from General Motors on the VIN number, the vehicle was taken to Texas and with almost 12,000 miles on it and was serviced with routine maintenance, with no indication of problems in the General Motor System. We maintain that vehicle had not sustained irreparable damage and could have served Mr. [redacted] well for several years and offered to stand behind that with a lifetime warranty on the engine. This was unacceptable to Mr. [redacted] and his fear of unforeseeable damage led him to trade the truck. The depreciation on the truck and his perceived loss could have been avoided had he accepted our offer and kept the truck. Our claim, that the engine had not sustained irreparable damage, is supported by the vehicle history available from General Motors system, showing the vehicle being serviced and driven now by another party without issue. We are not prepared to offer anything additional since our offers and the offers of General Motors were all rejected.