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Jerry Ulm Dodge, Inc.

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Reviews Jerry Ulm Dodge, Inc.

Jerry Ulm Dodge, Inc. Reviews (7)

My wife brought the vehicle in for an oil change and tire rotation and they the broke lug stud taking the wheels off on the Jeep
My wife brought the Jeep into Jerry Ulm for an oil change and tire rotationWhen they took her tire off they came and told her when they used they tool to remove her lugs they broke the stud off as wellThey told her that it was not their fault and we could have them fix it for under dollarsWhy would we be charged for a repair when the mechanic broke it? I spoke with Alex the service advisor and Scott the service manager and was told I would have to pay for this repairThis is a terrible business practiceYou bring you vehicle to be serviced by a dodge dealership and this happens?

I had my car towed in to check the head gasket and was told I needed to pay extra because they could not check the issues with a basic test
I had my car towed there because I've spent thousands of dollars there in the past and wanted the same shop for my repairsI had head gasket issues and called and spoke to Austin about check it and he told me it would be around $to check it and If they repair it that would be waivedI had my car towed in and was told my a guy named Ron that he was taking overAbout days later Ron calls and tells me that he could not check my head gasket without breaking my engine down which would be around $and would be waived if I repaired itI told Ron that Austin told me it would be and he said that he could not check my head gasket without breaking the engine down so I agreed he could break it down for the purpose of checking the head gasket ONLYThe next day Ron calls me and states I need a water pump,timing chain and other things and poss

My "New" DODGE DART SXT is a dead trap!
I purchased a "NEW" DODGE DART at the end of February 2015, the car drove fine for the first couple thousand milesOn 11/23/and about 18,miles I was going about 45mph and with no warning my entire car just completely shut down, I was unable to turn the steering wheel it had locked up along with my brakes leaving me flying down the road headed towards a crowded intersection! (TERRIFYING!!!) it was taken up to the dealers the same day where I was greeted by a service agent who proceeded to attach a iPad looking device to my car she informed me that the car had no codes thrown out on this "magical" device so she requested that I wait till it happens again and then they would service my vehicle!! I made her aware I did not feel safe in this vehicle and that if she felt this vehicle was safe I needed a document saying soOf course she told me no because she is obviously not a mechanic eitherCar was then kept for three days where

Service Manager refused warranty work, was rude and quoted the incorrect warranty details
Stopped in on 5/ Very nice lady met me in the drive up I explained I had some rust on one of the door hinges on my Wrangler The rust was bubbling the paint from behind the paint She told me that someone would be out to take a picture and start the process I believe she said his last name was M***
Man came out minutes later I introduced myself and shook his hand He did not reciprocate by telling me his name He asked the issue and I showed him He looked, walked around the vehicle, got in and looked at the odometer At that point he said, "The warranty is months or 36k miles You're out of warranty." I told him this was a manufacture defect and has nothing to do with miles I have put over 42,miles on in one year He said it doesn't matter, it's out of warranty I asked if there was a different warranty for paint and sheet metal Answer was the same

I was overcharged $5,for my vehicle
I used the Online/text application to schedule an appointment with Dominique Doodles for 4:on 4/18/I found my Dodge Ram there and it was listed for $21,When my son and I arrived at 3:we were told that MrDwas in Orlando for training and we would work with Luis insteadAfter taking a test drive we completed the finance paperworkOnce approved we were handed off to Tiffany the Finance ManagerWhile going through the paper work with her, I noticed the Cash Price in the itemization section read $28,I asked her about it and she said that there were other things included in that amount and if I had any questions that I could ask LuisAt this point I had been in this dealership with my son that has multiple diagnosis including Autism and ADHD for hoursI decided to wait until I could review the entire contract to ask my questionsI was not given a paper copy of the forms that I signed because they needed

Purchased Jeep Wrangler and Axel failed twice and almost flipped vehicle going 70mph as a result
Purchased Used Jeep Wrangler on 5/29/days later on 6/7/I had my first issue with an athat was on the vehicle at the time of purchaseTried to tell me it wasn't covered and then eventually fixed it with no cost to me as it shouldn't have costed me anythingmonths later on 8/3/the next issue which is hugeMy car would *** around the road at 50-mph and on the highway is very unsafeI brought it in and they said the axel was crackedThe car was in the shop for daysCovered under warranty, no cost to me but there was a cost for another wearable part surrounding the axel they wanted me to pay $for, I said its brand new to me I don't think thats fair so they split the cost which I a=still didn't agree with but needed my car so I didBy the way the only person to apologize to me in all of this was my customer service rep Jim is greatHowever the part

We purchased trucks from Jerry Ulm Dodge in Tampa, Florida in February We have received only one truck to date approximately days later than commitmentThe truck delivered does not meet the purchased specificationsThe truck had an after market tool body added incorrectlyJerry Ulm Dodge, even though listed as the customer of the tool body being resold to our company, has done little to address the issue identified days ago, these truck systems are critical to the success of our company
Product_Or_Service: New Trucks
Order_Number: Stock#
Account_Number: Dated 2-26-

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