Jerry's Auto Service

As per Invoice#64691, Mr [redacted] complaint and issues were diagnosed "With authorization from customerAgain customer declined further repairsA vehicle inspection was not performed and vehicle was dropped off during the day so vehicle was not driven at night So any issues "With the radio lights being out cannot be confirmedA Carfax report was ran on customers vehicles and found that the van had been worked on at [redacted] Scottsdale for Body electrical system repairsThen van was repaired at Affordable Auto Repair in MesaI spoke "With the owner (Tim Holsten) about this customer and Tim Holsten advised me that Mr [redacted] was never happy and complained if repairs weren't made to his expectationsMr [redacted] even stopped payment of credit card for services rendered after he felt job wasn't good enough for himTim also advised me that this van had radio issues when he worked on it With that being said we know that anything can happen at any given time and that electrical items can fail at anytimeJust because we were the last shop to touch his van doesn't suggest we should warranty every part on his vehicleAs you can see by his accusations, Mr [redacted] has meticulously picked apart his high mileage, accident damaged van in the attempt to have someone else pay for his problemsFor most people driving vehicles in the Phoenix area understand the idea that our vehicle's are subjected to extreme heat conditions which degrade most vehicle components over timeWe spent multiple unpaid, yet authorized man hours in the attempt to service this customers needsMr [redacted] should take the unpaid diagnostic and labor fees and apply it to his unsubstantiated claims of radio, air conditioner, the mystery transmission leak or whatever problems he can find [redacted] Jerry's Auto Service [redacted] Phone [redacted] Fax# [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Engine wiring loom: The orange safety clips are missing from the union between the new engine wiring loom male connector and the existing female connector I request that they install the orange retainer/safety clips that hold the male and female union together for the engine loom They didn’t secure the new wiring loom onto the factory brackets with zip ties or equivalent bandingThe automotive manufacturer provided the brackets to keep the wiring loom away from other engine parts that could damage it I request the engine wiring loom to be secured to the brackets
Battery cable: I request that Jerry’s return my original battery cable and have it installed at another shop If they can’t do that, then replace the present battery cable with one that exactly matches OEM battery cable and repair the broken fuse box lid
Radio lights are damaged and don’t light up: Jerry’s need to pay to fix the lights on the radio They should use *** *** ScottsdaleTheir Parts Department has a radio exchange program and this should be used to correct this situation
Infiniti GEngine Splash shields: Jerry’s needs to provide, not install, the two engine splash shields and fastners
Jerry’s said that they don’t want to have me as a customer, they said they “fired me as a customer” So given that status, Jerry’s needs to pay another repair shop to do the work the work in items through 4.
Alternate Option: Jerry’s could refund my payment of $in lieu of the doing the work in items through
Regards,
*** ***

RE:***
*** ***,
You sent me a letter on 2/4/reguarding customer service issues, and now I see there is a complaint filed
** *** brought his vehicle in complaining of engine noiseI inspected noise with him present and advised
him that it seemed to be coming from his power steeringI asked him if he had a few minutes so I could have one of my technicians inspect it at that timeStopping what I and my technician were doing at that time , hence customer serviceOnce the technician inspected his vehicle we brought ** *** into the shop so the technician could explain his findingsMore customer serviceWe even printed up diagrams to further show him where we think his noise is coming from and what we would need to further diagnose noiseUnfortunately we cant see inside the engine while its running and have no way to diagnose unless engine is disassembled. ** *** was given and estimate for suspected repairs needed which he authorizedI gave him a courtesy ride to local car rental agency and advised him that the parts needed would need to be special ordered and would take a few daysEngine was disassembled and found worn and damaged timing componentsAll timing components were replaced and engine reassembledTechnician test drove vehicle and advised that vehicle would need to be drivenDue to the time constraints we finished vehicle approximately minutes prior to pick upThe next day vehicle came back for the noise and we found the noise to come and goI advised the customer that we changed oil and checked oil pressure which tested good at the port supplied by manufacturerI advised customer to drive over the weekend and get back with meNever heard from him until I got his letterI phoned him and advised him that I had contacted supplier of parts for information on supplied partsHe then advised me he had sold vehicle** *** made the decision to not come back for further inspectionAt that point I have no abilities to help him as he did not give me the chance

Per invoice *** states customer complaint that vehicle dies in flight, check engine light "on", and hard crankingAfter vehicle inspection and diagnosis customer authorized repairs in attempt to repair his issuesReplaced wiring harness was returned to customerCustomer decline further repairs
as he advised that he did not want to put any further money into his older high mileage van.
*** ***
Jerry's Auto Service
***

As per Invoice#64691, Mr*** complaint and issues were diagnosed "With authorization from customerAgain customer declined further repairsA vehicle inspection was not performed and vehicle was dropped off during the day so vehicle was not driven at night So any issues "With the radio lights being out cannot be confirmedA Carfax report was ran on customers vehicles and found that the van had been worked on at *** Scottsdale for Body electrical system repairsThen van was repaired at Affordable Auto Repair in MesaI spoke "With the owner (Tim Holsten) about this customer and Tim Holsten advised me that Mr*** was never happy and complained if repairs weren't made to his expectationsMr*** even stopped payment of credit card for services rendered after he felt job wasn't good enough for himTim also advised me that this van had radio issues when he worked on it
With that being said we know that anything can happen at any given time and that electrical items can fail at anytimeJust because we were the last shop to touch his van doesn't suggest we should warranty every part on his vehicleAs you can see by his accusations, Mr*** has meticulously picked apart his high mileage, accident damaged van in the attempt to have someone else pay for his problemsFor most people driving vehicles in the Phoenix area understand the idea that our vehicle's are subjected to extreme heat conditions which degrade most vehicle components over timeWe spent multiple unpaid, yet authorized man hours in the attempt to service this customers needsMr*** should take the unpaid diagnostic and labor fees and apply it to his unsubstantiated claims of radio, air conditioner, the mystery transmission leak or whatever problems he can find
*** ***
Jerry's Auto Service
*** ** *** *** *** *** ***
Phone***
Fax# ***