Jerry's Buick GM

Ms***, Thank you for notifying us We are sorry that we did not have your new address The referral check had been sent to your previous address twice I believe you should have received the check by nowAs for the certification I apologize for the misunderstandingAfter talking to the sales manager, I believe you assumed all of the vehicles were certified because of the Certified sign located on the lotWe do have a Certified Pre-Owned sign displayed on our Pre-Owned lot The sign is to represent that we do sale certified vehiclesWhich we doUnfortunately not all vehicles qualify for the certification Some do to age, make, model, miles, etc Some because we choose not toI hope you have received your check by now If not, please let us know It was never our intention to delay you receiving your check Referrals are a valuable part of our business

Its obvious we dropped the ball on this repair. We did not realize there was additional repairs needed. We did repair the vehicle but understand how they were no longer confident with the vehicle

Complaint: ***
I am rejecting this response because:The additional repairs came from their negligence What do they intend to do about it?
Regards,
*** ***

We would like to repair, if possible, any issues that Mr***-*** has with his Escalade. If the repairs are still under warranty, there would be no charge other than the deductible. He can contact *** *** or *** ***. *** is the Service Manager and *** is the Asst
Service Manager. Thanks

Ms***, Thank you for notifying us. We are sorry that we did not have your new address. The referral check had been sent to your previous address twice. I believe you should have received the check by now. As for the certification. I apologize for the
misunderstanding. After talking to the sales manager, I believe you assumed all of the vehicles were certified because of the Certified sign located on the lotWe do have a Certified Pre-Owned sign displayed on our Pre-Owned lot. The sign is to represent that we do sale certified vehicles. Which we do. Unfortunately not all vehicles qualify for the certification. Some do to age, make, model, miles, etc... Some because we choose not to. I hope you have received your check by now. If not, please let us know. It was never our intention to delay you receiving your check. Referrals are a valuable part of our business

There was oversight or mis-communication between Jerry's and the Gap company We have submitted the cancellation We will receive the funds this month and forward to MrGeer or the funds will be sent directly to MrGeer from the Gap provider Thanks, *** *** Jerry's
GM ***

Mr***, We would be more than willing to have one of our Business Managers explain any questions you have regarding your credit inquiries or the process You provided us a signed credit application that authorized *** to submit your loan for approval We pulled your credit
and submitted it to lenders There is a total of inquiries but, from the credit bureau, it is considered event That means there is only impact on your credit As for the inquiriesWe pulled them upon your authority.Its unfortunate that we sold the vehicle before you made a decision to purchase You submitting your credit application is not a commitment to purchase We had not agreed on terms nor did we have a deposit to hold the vehicle That is obvious because you still need some explanation from our finance department.If you would like to speak with my self or one of our Business Managers please give me a call?Thanks,*** *** ***

Complaint: ***
I am rejecting this response because:The dealerships response to the Revdex.com is a prime example of why I filed the complaintThe dealership has my phone number, and yet they state that they would be "more than willing" to have one of their managers explain the processI'm not sure why the delay, or if Mr*** event took the time to read my full complaint, but a dealer who has yet to contact a customer, and then suggests that customer should call them, is laughableAlso, in reference to the deposit, is it the customers responsibility to ask to put one down? I am not employed by the dealership, but I imagine if I were, and I had a customer who needed information in regards to a vehicle, I would provide that informationAnd in the event that customer didn't understand something, I would find someone who could answer that question, and do everything in my power to ensure that nothing negatively impacts the situationNow, I feel we may need an example of a negative situationLook no further than the issue of the depositAll Mr*** had to do, was suggest one could be taken over the phone, and that he would find out what he could about the paymentAttention to detail is something that some people are blessed with, and others seem to find it difficult to locateOf course, Mr*** attention to detail is on full display in his first few wordsMy last name is spelled, '***', again, not anything complex and just like in the case of my experience with the dealer, they are unable to complete the smallest of task correctly
Regards,
*** ***