Jerry's Home Improvement Center

We received complaint # [redacted] in the mail on Friday, August 19, We immediately researched the issue and one of our Store Managers, Eric S***, called Mr [redacted] After a brief discussion we have reimbursed Mr [redacted] for the amount requested of $as well as the product he will need in the future to glue down a replacement He seemed pleased with the resolution We apologize for any inconvenience this caused to Mr [redacted] and his customer Even though the product passed the testing at the manufacturer, we want to ensure our customers are satisfied with their purchase Please contact me if you have any further questions Thank you, Keri B [redacted] Accounting Manager Jerry’s Home Improvement Center PO Box 2611, Eugene OR Ph (541) 689-Ext [redacted] Fax (541) 607-

[redacted] – We talked to the customer and agreed to reimburse him for his additional cost The customer said he would close the Revdex.com complaint after he received payment Thank you for checking on this for us Thank you, Keri B [redacted] Accounting Manager Jerry’s Home Improvement Center PO Box ***, Eugene OR Ph (541) 689-Ext [redacted] Fax (541) 607-

Complaint: [redacted] I am rejecting this response because: I have not got a call from Eric like the response says, I talked on the phone only to Rod, on 8/17/I'm waiting to here from Eric about, metal thresholds, glue, and boxes of flooring to redo the flooring that has separated at the seamsI did receive the reimbursement check for the flooring I did receive the reimbursement check for material I did receive check from Jerry's for flooring product as requested Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking the time to listen to my dilemma and most importantly apologizingI work in customer service and don't believe that the customer is always right, but I am glad that you agreed with me in that the water heater was not even a year oldThank you again and I am glad to be doing business with Jerry's again.Sincerely, *** ***

On 9/1/16 Rod called Mr. [redacted] to follow up about the adhesive, metal and flooring.  We were going to order the replacement flooring and they decided on a glue even though we do not recommend for this floor to be glued down.  Mr. [redacted] was going to pick up the metal at another vendor and we would reimburse him for that expense. 
 
On 9/7/16 We found out that [redacted] has discontinued the flooring that was originally purchased.  Both Rod [redacted] and Eric S[redacted] talked to Mr. [redacted] on 9/7/16 to resolve this issue.  In the conversation with Eric, it was decided that Mr. [redacted] and his customer are going to come in and pick out a new flooring option that will be better for the customer. We will discount the flooring appropriately to compensate for the previous flooring. We hope that this will be a better solution for everyone.
Keri B[redacted], Accounting Manager

[redacted] – We talked to the customer and agreed to reimburse him for his additional cost.  The customer said he would close the Revdex.com complaint after he received payment. 
Thank you for checking on this for us.
Thank you,
Keri B[redacted]
Accounting Manager
Jerry’s Home Improvement...

Center
PO Box [redacted], Eugene OR 97402
Ph (541) 689-7848 Ext [redacted]
Fax (541) 607-7972

Complaint: [redacted]I am rejecting this response because:
I have not got a call from Eric like the response says, I talked on the  phone only to Rod, on 8/17/16 I'm waiting to here from Eric about, metal thresholds,  glue, and 2 boxes of flooring to redo the flooring that has separated at the seams. I did receive the reimbursement check for the flooring. 
 
 
 
 
 
I did receive the reimbursement check for material 
I did receive check from Jerry's for flooring product as requested Sincerely,[redacted]

We received complaint #[redacted] in the mail on Friday, August 19, 2016.  We immediately researched the issue and one of our Store Managers, Eric S[redacted], called Mr. [redacted].  After a brief discussion we have reimbursed Mr. [redacted] for the amount requested of $757.35 as well as the...

product he will need in the future to glue down a replacement.  He seemed pleased with the resolution.  We apologize for any inconvenience this caused to Mr. [redacted] and his customer.  Even though the product passed the testing at the manufacturer, we want to ensure our customers are satisfied with their purchase.  Please contact me if you have any further questions.
 
 
Thank you,
Keri B[redacted]
Accounting Manager
Jerry’s Home Improvement Center
PO Box 2611, Eugene OR 97402
Ph (541) 689-7848 Ext [redacted]
Fax (541) 607-7972