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Jerry's Plumbing & Heating

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Jerry's Plumbing & Heating Reviews (2)

As discussed this morning I have some information regarding the above case ID.I have provided the chain of letters pertaining to [redacted] . Events 1. Email sent via Field to customer regarding the purchase of the home (Possession date September 8,... 2016) – email sent on August 24, 2016.2. Email sent again via Field to the customer regarding the purchase of the home – email sent August 30, 2016.3. Customer responded to Field via email explaining: “Hello, unfortunately our finances are not in a good place right now and after talking to our mortgage broker it has been decided that we cannot afford to purchase the house. We have a baby arriving in October and we are currently down to one income. Brookfield has already been notified, but they asked me to inform you as well.” – email received on September 1, 2016.4. Email sent via Field to the customer explaining that they will need to seek independent legal counsel in respect to legal advice on the matter – email sent September 2, 2016.5. Email sent via Field to the customer again asking if they have been able to receive independent legal counsel – email sent September 07, 2016, and again on September 13, 2016.6. Customer responded with an email indicating that they cannot afford a lawyer – email received September 13, 2016.7. Customer responded with another email indicating “Yes we have to walk away from the property entirely. It's not something we want to do but financially we have to” – email received on September 14, 2016.8. Field sent an email indicating that mutual release documents are signed and available for the customer to sign – email sent on September 20, 2016.9. Customer non responsive.10. Field sent an email reminding customer , and provided mutual release documents for review – September 26, 2016.11. As per Contract Brookfield reserves the right to terminate the contract ( Clause 17), customer was given seven days’ notice as per contract before Brookfield terminates. – email sent October 5, 2016.12. Brookfield sent notice on October 7, 2016 via email and registered mail – copy of receipt supplied.13. Brookfield released the unit for sale on October 17, 2016. Please let me know if you require anything further. - [redacted]

Service with this company has been poorI filed a complaint about My problem and have been ignored I have called on the following dates June 20,2016,June 22,2016.I talked to two different techs., service representativeAs of June 27,I still have not received any help

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Address: 21999 State Highway 371, La Jara, Colorado, United States, 81140-9437

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