Jerry's Roofing LLC

[redacted] Attached are my home phone call logs for all call activityOn page for November 5th @ 3:18pm I received a call from [redacted] which is the one call [redacted] did returnHowever please note on the same page the next day November 6th @ 4:38pm I returned Jerry's call which he denies and I again tried to call him on November 7th @4:23pm (page 2) and left a message specifically for him to call me the next day(Saturday November 8th) to discuss the warrantyHe never called Saturday and we even gave him all day Monday November 10th and there was still nothing from him so we filed this Revdex.com complaint that night as a resultThis complaint would have never been filed if he returned our callI am requesting his offer to the roof next May or June be in writing and signed by him stating he will be covering the costs to perform the labor and materials under warranty Very Truly Yours, [redacted] ***

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*** ** *** *** Attached are my home phone call logs for all call activityOn page for November 5th @ 3:18pm I received a call from*** which is the one call *** did returnHowever please note on the same page the next day November 6th @ 4:38pm I returned Jerry's call which he denies and I again tried to call him on November 7th @4:23pm (page 2) and left a message specifically for him to call me the next day(Saturday November 8th) to discuss the warrantyHe never called Saturday and we even gave him all day Monday November 10th and there was still nothing from him so we filed this Revdex.com complaint that night as a resultThis complaint would have never been filed if he returned our call. I am requesting his offer to the roof next May or June be in writing and signed by him stating he will be covering the costs to perform the labor and materials under warranty. Very Truly Yours,*** ***

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The homeowner called me once only, and I called him back and left him a message to call me, but he did not return my callHe did not call me multiple timesThe salesman
*** was dealing with *** on this issueI was told that the manufacturer sold us a bad product*** had called the manufacturer and was following up on the issue
We found that the manufacturer would not back their warranty, and I was waiting to hear more but that was the last that I had heard until I received this letterI had seen the pictures of the roofing job, *** had them on his phone, I was wanting to the roof as soon as we had some warmer weather around May or JuneI thought everything was handled okay until I got this letter
Thank you,
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Owner Jerry's Roofing