A technician from this business made 3 service visits to our home as part of a warranty refrigerator repair. This business is Frigidaire's only authorized service technician in our region. Our new refrigerator had never cooled properly. On the 1st visit, he inspected the fridge and determined that it needed a new board. There was also a service bulletin on the cooling tower of this new refrigerator. He ordered the parts & would return to install them. We were already a bit wary of the technician after we heard him outside muttering and laughing to himself through our window. But when the parts arrived, he returned to install them. The next day, the refrigerator was still not cooling properly, so I called their office. They told me they had closed our case & we would have to call Frigidaire. Frigidaire informed me that if it was the next day and we were still having issues with the refrigerator that he should have just come back without making me call them. Clearly, the technician did not want to come back. This was apparent on his next visit. He was surly from the outset. He measured the temperatures in the refrigerator and freezer and said they were fine. My young adult daughter simply tried to impress upon him that our milk was still warm to the taste, that our food was spoiling quickly, and that there was no discernible improvement in the operation of the refrigerator. The technician rudely and aggressively interrupted her. He didn't want to hear anything. In fact his exact words were "I'm gonna tell you how it's gonna be!!" He then stormed out of our home with no explanation. His behavior was completely unprofessional. He had the nerve to report to Frigidaire that we were rude. This is simply not true. We were in no way abusive to him. He apparently doesn't have the proper customer service skills to deal with a petite young woman who is simply frustrated that her refrigerator didn't work... but who said nothing out of line to him. Incidentally, two properly calibrated and brand new refrigerator thermometers showed that the temp in the fridge was 45 degrees or more -- well in the range for food contamination. A subsequent technician had to add coolant and found that the fridge was not drawing proper amperage. Why did it need coolant if it was cooling properly when Jerry's was there? An [redacted] technical advisor on the phone also later said the refrigerator was not cooling properly. The technician from Jerry's never checked the coolant, never checked the amperage, & never checked thermistors. Moreover, he was surly, rude, and completely unprofessional.
A technician from this business made 3 service visits to our home as part of a warranty refrigerator repair. This business is Frigidaire's only authorized service technician in our region. Our new refrigerator had never cooled properly. On the 1st visit, he inspected the fridge and determined that it needed a new board. There was also a service bulletin on the cooling tower of this new refrigerator. He ordered the parts & would return to install them. We were already a bit wary of the technician after we heard him outside muttering and laughing to himself through our window. But when the parts arrived, he returned to install them. The next day, the refrigerator was still not cooling properly, so I called their office. They told me they had closed our case & we would have to call Frigidaire. Frigidaire informed me that if it was the next day and we were still having issues with the refrigerator that he should have just come back without making me call them. Clearly, the technician did not want to come back. This was apparent on his next visit. He was surly from the outset. He measured the temperatures in the refrigerator and freezer and said they were fine. My young adult daughter simply tried to impress upon him that our milk was still warm to the taste, that our food was spoiling quickly, and that there was no discernible improvement in the operation of the refrigerator. The technician rudely and aggressively interrupted her. He didn't want to hear anything. In fact his exact words were "I'm gonna tell you how it's gonna be!!" He then stormed out of our home with no explanation. His behavior was completely unprofessional. He had the nerve to report to Frigidaire that we were rude. This is simply not true. We were in no way abusive to him. He apparently doesn't have the proper customer service skills to deal with a petite young woman who is simply frustrated that her refrigerator didn't work... but who said nothing out of line to him. Incidentally, two properly calibrated and brand new refrigerator thermometers showed that the temp in the fridge was 45 degrees or more -- well in the range for food contamination. A subsequent technician had to add coolant and found that the fridge was not drawing proper amperage. Why did it need coolant if it was cooling properly when Jerry's was there? An [redacted] technical advisor on the phone also later said the refrigerator was not cooling properly. The technician from Jerry's never checked the coolant, never checked the amperage, & never checked thermistors. Moreover, he was surly, rude, and completely unprofessional.