Jerry's Auto Sales

May 7, 2016RE: [redacted]In regards to Mrs. C[redacted]'s dispute with Robert Horne Ford, the customer brought the vehicle in to Robert Horne Ford on March 1, 2016 for a "Works Package" service, as well as a...

concern with a clicking noise in dash and the air only blowing hot air. The vehicle was diagnosed, and it was determined that the customer's concern was due to a faulty temperature blend door actuator. The temperature blenddoor actuator is a small electrical devise that operates the temperature blend door via information from temperature selection. This actuator is located in the HVAC plenum chamber box. It is required to remove instrument panel for replacement of this actuator. After completion, and now proper operation of the temperature blend door, the tech noted that A/C system blowing cool, but not cold . Tech found that the A/C charging ports had some evidence of leakage . The ports were replaced and the refrigerant was filled as necessary. This portion of the repair was free of charge to the customer because of extended length of time customer was without vehicle.The customer ca lled back in the latter part of April stating the A/C was again blowing warm . She also stated the climate control seats were working erratically as well. She stated the seat problem was since we removed the front seats to perform previous repair. I informed Mrs. C[redacted], it was not necessary to remove seats for the repair w e had performed in past, but we can look at it while we re-inspect A/C concern . The appointment was set for Saturday (either the 91  or 23'd April) because Saturdays were the only day she had off . Mrs. C[redacted] never came in to have the vehicle evaluated. The repair weperformed has a 2 year/unlimited mileage warranty. The repair obviously corrected vehicle for a period of time . Either there was a failure of the component we replaced, or there is another concern with the A/C system.