Jerry's Body Shop

Worst service we have ever received. Original estimate was 7 days and $2200. Over a month later, final invoice was $5300 and included repairs we did not request or authorize. The vehicle was only worth $7,000 retail and should have been totaled. Immediately upon picking up the vehicle, we realized there was a wobble and vibration. Returned the vehicle immediately and they informed us that the front drive axle was bent and they didn't realize because they didn't have time to test drive the car before returning it to us. Instead they were more concerned with making sure the car was washed and "detailed" (not detailed, merely wiped down and vacuumed). Upon arriving home the second time, the check engine light came on and the window would no longer roll down all the way (they had made repairs to the driver side door without permission). They "guarantee" all their work, but I want to avoid the place like the plague.

When someone hit my car, I was an upset ball of stress. Calling back and forth between Geico and myself only added to it all. But working with Jerry's body shop was amazing, the called me back right away, kept me informed of what was going on, and fixed my car better than I ever would've imagined. I would reccomend Jerry's to everyone!!

Review: Vehicle damage requiring extensive body work repair on truck bed panel through insurance coverage, subsequently I agreed to undercoating & tailgate repairs at my additional cost which the coating soon began to peel off. After several attempts with [redacted] to find a solution he was uncooperative and basically told me to "get lost" and he would not do any more business with me. In addition there was a tailgate cap when the vehicle was dropped off but was missing when I picked it up after regular business hours due to my work schedule so no one was there to speak to about it. This body shop was an insurance contractor through [redacted] & unknown to me they no longer are so I cannot have them handle it. I have multiple vehicles so I have used them several times in the past with them being a contracted repair facillity all with the same results of having to return each repair several times due to poor repair quality. After finally explaining this to [redacted] I was told to leave and not come back. In addition the price for the undercoating was extremely higher than what I was quoted originally and was told by him it was not in his control.Desired Settlement: I choose to no longer do business with Jerry's Body Shop & choose to take my vehicle elsewhere for the job to be done correctly at a different repair facility I am comfortable with. The undercoating was contracted to another facility who has about the same reputation as Jerry's body shop & are out of the country for an unspecified time. My costs to have the job re-done will exceed the application cost of the undercoating because now the old application needs to be removed & the whole process started over properly. Upon spea[redacted] with the undercoating contractor he informed me that he will no longer do business with [redacted] or Jerry's body shop either due to [redacted]'s poor work ethics and lack of organization. I was informed by him that he will be in Mexico for an undetermined amount of time.

Business

Response:

[redacted],

Jerry’s Body Shop did do repairs for [redacted] on his Dodge Ram in 2013, the dates that he is indicating are false. [redacted] does have an unresolved concern regarding the [redacted] spray-on coating that was applied by a sublet vendor as a favor thru our repair facility. I’ve numerous times scheduled repair times to correct this. Again as customer satisfaction, My sublet vendor , [redacted], owner by [redacted], had scheduled him to correct this issue, [redacted] didn’t show up! [redacted] had taken time off from his out of town schedule to reckify this. Thin[redacted] this had been resolved, then contacted by [redacted] that it had not, I contacted [redacted] to reschedule, I was told that under no circumstance would he honor this now and find somebody else, he would’t loose any more work, fearing another no show. I relayed this information to [redacted] and he became verbally upset with me. I expressed to him I did not care to do bussiness with him any longer, that every time I do he’s a problem. He even called his Insurance carrier , which by the way I am not contracted with as he indicates, inferred he had no valid complaint thru them. I was contacted by [redacted] of [redacted] Ins. Regarding this, and I expressed to her that I would make an effort to resolve this, [redacted] then missed another appt to resolve and then arrived at another date, this is when he again became verbal with me demanding other free work, I inferred to [redacted] that we were done and he would need to take his work elsewhere, I chose not to do business with him any longer and he left. Again, let me reinterate that we’ve on more than one occasion stepped forward to go above and beyond with his requests and he doesn’t show.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no rea[redacted] is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.

I reject the response from Jerry's Body Shop for the following rea[redacted]s: The numerous scheduled repair times Jerry's referred to were actually only one scheduled appointment in which I had made arrangements to drop my truck off at Jerry's despite the fact that [redacted] attempted to brush me off when he asked me to deal with his subcontractor directly. I did not agree to do this since it was his repair & his contractor so he needs to deal with them himself. He had mentioned at the time that his contractor was offended that his application had failed and I stated it is not my duty as his paying customer to deal with a disgruntled contractor myself since I was not the one that hired them.

Secondly The claim of me not showing up is false. I had notified [redacted] the Friday before the scheduled appt. on Monday that I wouldnt be able to drop my truck off at Jerry's due to a change in my work location the following week so would need to re-schedule since I would need my pickup to travel to Eastern Montana the next week. As stated I was not supposed to show up at [redacted]. The plan was I would take the truck to Jerry's Body Shop & they would deliver the truck to [redacted] themselves therefore Jerry's was doing the scheduling as they should be since this is their repair and their contractor. Subsequently after being told to "take a hike" by Mr. [redacted] I have since been in contact with [redacted] & was advised by [redacted] that [redacted] had not been informed of the postponement until 2:30 Monday afternoon. No wonder they were upset! Subsequently & reasonably I was informed by [redacted] at [redacted] that he wouldn't do business with Jerry's any longer. Apparently this wasn't their first fallout. During the contact with [redacted] at [redacted] he showed me another vehicle he had made the same application to which was doing the same thing & he agreed the application was faulty & stated he "must have missed a step". Additionally he said he might be able to get to me sooner or later but he was going to Mexico for vacation with an undetermined return date & was going to be busy after that.

Thirdly the statement of being verbally upset is an extreme exageration, unless of course Mr. [redacted] considers it inappropriate my inclusion of the fact that every single repair his facility has done for me the vehicle has had to come back due to poor or incomplete repairs such as overspray, missing parts, etc. That is at least four other repairs that come to mind not including this one (one of which still hasn't been rectified). My insurance company originally referred to me that Jerry's was a repuatable facility but unbeknownst to me after this incident I have since learned they are not a contracted repair facility. Therefore I am on my own to obtain a resolution in this matter.

Fourthly the fact remains that the repairs Jerry's Body Shop was paid to do are faulty & [redacted] admitted himself to me the preperation work before the [redacted] was applied was not done correctly & Jerry's Body Shop remains liable for it's rectification, regardless of him trying to send me to his sub-contactor due to the fact that he provided the service so therefore he remains liable.

Lastly the "free work" Mr. [redacted] refers to saying I requested is false unless one would consider a consumer as[redacted] that a repair done incorrectly due to a faulty repair under warranty is to be interpreted as requesting free work. In addition to the insurance contractual damage I had also agreed to pay for repair of my tailgate which was suffering from some corrosion from the inside out. The tailgate repair was an additional out of pocket expense & there was a tailgate cap on the tailgate which was not re-applied when the truck was returned to me after hours due to my work schedule out of state. After requesting Mr. [redacted] to return the tailgate cap to me or at least they should have filled the holes from the screws that were used to mount it Mr. [redacted] denied there ever was a tailgate cap. Contrarily as you can see from the pictures I obtained from [redacted] taken at Jerry's before the repair there obviously was in fact a tailgate cap when Jerry's got the truck. After trying to explain to Mr. [redacted] that it was senseless for me to pay $800.00 for a tailgate repair that was returned to me with mounting holes for the tailgate cap drilled into it that will allow rain, snow, road chemicals into the interior of the tailgate that will eventually bring me right back to where I started with a corrosion problem. It's simple, either we replace the tailgate cap & mount it utilizing the holes & plugging them with screws (preferred) or properly fill & paint over the screw holes neither of which he was willing to do & that's where the issues at hand began. After that request I was instructed to leave. The plan was while the truck was being repaired for the bed damage I would pay out of pocket for the additional [redacted] on the rocker panels which is now peeling off as well as the tailgate repair and Mr. [redacted] is digging up every excuse he can make to avoid ta[redacted] responsibility for his inadequate service to paying customers.

In closing I would like to express that I have a revolving work schedule that requires me to travel frequently & as I have explained to Mr. [redacted] several times that it is an extreme inconvenience for me to have to continuously come back a second or third time so that it is imperative all repairs are done correctly the first time without having to bring the vehicle back as has been the case with each repair. Mr. [redacted]s explanations to this complaint are transparent with his statements implying he went above & beyond or was performing so called favors when in reallity he was merely doing with my insitence what he is required to do contractually under business law. Each repair was billed & paid for accordingly yet were incorrectly described in Jerry's reply as "favors"? Mr. [redacted]'s description of the problems we have encountered only entail Jerry's poor quality control & my insisting the repairs I paid for be done correctly. Additionally it is not uncommon for people to have to cancel an apptointment due to conflicting work schedules & in this consumers opinion is more than acceptable considering they shouldn't have to continuously return to a repair facility to correct faulty repairs that should have been performed properly the first time.

Regards,

Business

Response:

Dear [redacted]: In regards to Mr. [redacted] concern, What does he want? All’s that’s been accomplished is he said ? I said? I want resolve Mr. [redacted] concern. I’ve contacted S[redacted]

[redacted], Phone: ###-###-####, Thev’e advised us to the repair procedure required to rectify mr. [redacted]’s concern, This can be done @ our facility, His adhesion concern with the [redacted] sprayon liner, merely involves cleaning with acetone and applying your basic super glue to cleaned surface. Tailgate cap will be ordered from dealer and installed if that’s what’s preferred. Otherwise the holes can be filled. Mr. [redacted] truck will be needed for 3 days.