Jerrys Express Car Wash

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Jerry's Express Carwash Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: On 02/10/the customer purchase a wash , we ask all our customer's to remove their hitch if they have one The customer said in his complaint that he did remove the hitch from his vehicle prior before entering the washThe customer came inside and had complaint that his tailgate was still dirty I ask him which wash did he purchase and did he remove the hitch He reply that he got dollar's wash and he remove his hitch I try to explain to the customer that wash doesn't come with a rewash even if u feel that you are unsatisfied with your wash I told the customer I be more happy to take a look at it but by purchasing a wash it doesn't come with a rewash That being said we did resolve the issue and offer the customer a free wash for any misunderstanding Sent on: 3/7/10:25:AM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not accept this reponse due to the fact that when reviewing the video the driver made no action causing her vehicle to go off trackThe vehicle did not go off track until my vehicle made the second contact with her vehicle at which that time she tried to drive away the prevent further contactIt has also come to my awareness that this is not the first or last incident that has happened at Jerry's car wash in which the rollers did not stay behind the tires of the vehicleI'm extremely disappointed in the business lack of action and attempt the place blame on another customerI will seek legal action if I need to Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] if the person that was there would have come out and looked at the tailgate he would have recognized that the hitch was off and the person guiding me in hit the wrong button and therefore it would not wash the tailgate regardless if they don't re-wash the wash, he should have realized it was a mistake on there part not mine.so no I don't agree with that statement, however [redacted] has made contact with me and provided me with another wash

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this reponse due to the fact that when reviewing the video the driver made no action causing her vehicle to go off trackThe vehicle did not go off track until my vehicle made the second contact with her vehicle at which that time she tried to drive away the prevent further contactIt has also come to my awareness that this is not the first or last incident that has happened at Jerry's car wash in which the rollers did not stay behind the tires of the vehicleI'm extremely disappointed in the business lack of action and attempt the place blame on another customerI will seek legal action if I need to Regards, [redacted]

I filed a complaint against Jerry’s Express Carwash in Clarksville, IN earlier today. I was able to resolve the issue with the manager and would like to close the complaint. My name is [redacted] my phone number is [redacted] feel free to call if you need any information from me to close this... claim. Thanks, [redacted]

Matter has been resolved per a call from the complainant

Business Response to a ComplaintComplaint ID#:***Company Name:Jerry's ExpressCompany Contact:*** ***Company Phone:###-###-####Company Email:***Person Who Sent the Complaint:*** ***Staff Member:Response:We sincerely regret that Ms*** had a bad experience at our
businessAs we explained while reviewing video of the situation, the driver of the vehicle in front of Ms*** drove off of the conveyor causing that vehicle to stop moving through the washAt that time Ms***'s vehicle made contact with the rear of the vehicle in front of herAppointments were made to show the videos to all parties involvedThe driver of the first vehicle failed to show for that appointmentThis incident was a result of driver error on the part of the driver in the vehicle in front of Ms***Our wash is and was performing as it is designed toContact and insurance information was exchanged between both customersWe recommended that Ms*** file a claim with the other parties insurance companyWe are more than happy to provide saved video of this event to assist Ms*** in her claim.Sent on: 3/25/12:04:PM

Business Response to a ComplaintComplaint ID#:***Company Name:Jerry's Express CarwashCompany Contact:** ***Company Phone:***Company Email:***Person Who Sent the Complaint:*** ***Staff Member:Response:We are very sorry that this customer had a bad
experience at our facilityAs we explained, the scratches on her vehicle are not in a direction consistent with any of the equipment movementThe scratches on her vehicle are multi-directionalIn response to the customer stating that there may have been something in the brushes from a car in front of her, I would like to add that if that were the case, her vehicle would have been damage all the way down the passenger sideThe equipment does not pick and choose where it would scratch in that situationWe take these matters and customer satisfaction very seriously and apologize if the customer does not feel it was handled this way.Sent on: 12/19/12:16:PM

Business Response to a ComplaintComplaint ID#:***
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*** Staff Member:Response:This matter has been resolvedMrs*** is bringing in estimates to have her bumper cover re-installed

Business Response to a Complaint
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***
Company Name:
Jerry's Express Carwash
Company Contact:
** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
We are very sorry that this customer had a bad experience at our facilityAs we explained, the scratches on her vehicle are not in a direction consistent with any of the equipment movementThe scratches on her vehicle are multi-directionalIn response to the customer stating that there may have been something in the brushes from a car in front of her, I would like to add that if that were the case, her vehicle would have been damage all the way down the passenger sideThe equipment does not pick and choose where it would scratch in that situationWe take these matters and customer satisfaction very seriously and apologize if the customer does not feel it was handled this way.Sent on: 12/19/12:16:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** if the person that was there would have come out and looked at the tailgate he would have recognized that the hitch was off and the person guiding me in hit the wrong button and therefore it would not wash the tailgate regardless if they don't re-wash the wash, he should have realized it was a mistake on there part not mine.so no I don't agree with that statement, however *** has made contact with me and provided me with another wash

Business Response to a Complaint
Complaint ID#: ***
Company Name: Jerrys express
Company Contact: *** ***
Company Phone: ###-###-####
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: Unfortunately there has been similar incidents occur prior to your incident and afterAll of which were caused by driver error and mechanical issues with the vehicleThe car wash is and was operating as it is designed toThere are no mechanical issues with any equipment at our facilityThere were no issues at the time of your visit eitherWe are sorry that you had a bad experience at our facility, but are not willing to take responsibility for damages caused by driver errorSent on: 4/8/8:51:AM

Business Response to a Complaint
Complaint ID#:
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Company Name: Jerry's Express Carwash
Company Contact: [redacted]
Company Phone: [redacted]
Company Email: [redacted]
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: On 02/10/the customer purchase a wash , we ask all our customer's to remove their hitch if they have one The customer said in his complaint that he did remove the hitch from his vehicle prior before entering the washThe customer came inside and had complaint that his tailgate was still dirty I ask him which wash did he purchase and did he remove the hitch He reply that he got dollar's wash and he remove his hitch I try to explain to the customer that wash doesn't come with a rewash even if u feel that you are unsatisfied with your wash I told the customer I be more happy to take a look at it but by purchasing a wash it doesn't come with a rewash That being said we did resolve the issue and offer the customer a free wash for any misunderstanding Sent on: 3/7/10:25:AM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Jerrys express Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Unfortunately there has been similar incidents occur prior to your incident and after. All of which were caused by driver error and mechanical issues with the vehicle. The car wash is and was operating as it is designed to. There are no mechanical issues with any equipment at our facility. There were no issues at the time of your visit either. We are sorry that you had a bad experience at our facility, but are not willing to take responsibility for damages caused by driver error. Sent on: 4/8/2016 8:51:48 AM

I filed a complaint against Jerry’s Express Carwash in Clarksville, IN earlier today. I was able to resolve the issue with the manager and would like to close the complaint. My name is [redacted] my phone number is [redacted] feel free to call if you need any information from me to close this...

claim.   Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI do not accept this reponse due to the fact that when reviewing the video the driver made no action causing her vehicle to go off track. The vehicle did not go off track until my vehicle made the second contact with her vehicle at which that time she tried to drive away the prevent further contact. It has also come to my awareness that this is not the first or last incident that has happened at Jerry's car wash in which the rollers did not stay behind the tires of the vehicle. I'm extremely disappointed in the business lack of action and attempt the place blame on another customer. I will seek legal action if I need to.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
if the person that was there would have come out and looked at the tailgate he would have recognized that the hitch was off and the person guiding me in hit the wrong button and therefore it would not wash the tailgate regardless if they don't re-wash the 3.00 wash, he should have realized it was a mistake on there part not mine.so no I don't agree with that statement, however [redacted] has made contact with me and provided me with another wash.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
I do not accept this reponse due to the fact that when reviewing the video the driver made no action causing her vehicle to go off track. The vehicle did not go off track until my vehicle made the second contact with her vehicle at which that time she tried to drive away the prevent further contact. It has also come to my awareness that this is not the first or last incident that has happened at Jerry's car wash in which the rollers did not stay behind the tires of the vehicle. I'm extremely disappointed in the business lack of action and attempt the place blame on another customer. I will seek legal action if I need to.
Regards,
[redacted]

Business Response to a Complaint
font-size: 12.8px; font-family: arial, sans-serif;">
Complaint ID#:
[redacted]
Company Name:
Jerry's Express
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
We sincerely regret that Ms. [redacted] had a bad experience at our business. As we explained while reviewing video of the situation, the driver of the vehicle in front of Ms. [redacted] drove off of the conveyor causing that vehicle to stop moving through the wash. At that time Ms. [redacted]'s vehicle made contact with the rear of the vehicle in front of her. Appointments were made to show the videos to all parties involved. The driver of the first vehicle failed to show for that appointment. This incident was a result of driver error on the part of the driver in the vehicle in front of Ms. [redacted]. Our wash is and was performing as it is designed to. Contact and insurance information was exchanged between both customers. We recommended that Ms. [redacted] file a claim with the other parties insurance company. We are more than happy to provide saved video of this event to assist Ms. [redacted] in her claim.
Sent on: 3/25/2016 12:04:35 PM

I filed a complaint against Jerry’s Express Carwash in Clarksville, IN earlier today. I was able to resolve the issue with the manager and would like to close the complaint. My name is [redacted] my phone number is [redacted] feel free to call if you need any information from me to close...

this claim.   Thanks, [redacted]