Jerry's Ford Lincoln Mercury

Dear [redacted],
I got this statement off the credit bureau web site, the only reason we submit a application to a few lenders at a time is to find a good rate for the consumer, the inquires we made does not affect the credit score for the...

customer, we cannot remove these lenders from her credit file
If you apply for several credit cards within a short period of time, multiple inquiries will appear on your report. Looking for new credit can equate with higher risk, but most Credit Scores are not affected by multiple inquiries from auto, mortgage or student loan lenders within a short period of time.
In regards to the value of the car we sold her, the selling price was $17,879 plus tax tags etc .  The banks have a value of the car based on the Vehicle Identification number before they even approve a loan if it was over the value they would have had to put money down in order to get closer to the value they did not have to put any money down so what we sold the vehicle for was within the value of the car.
If I can be of further assistance please do not hesitate to let me know.
Regards,
Cindy C[redacted]
Jerry's Leesburg Ford

07/29/2014
To Whom It May Concern:This is in Response to complaint number [redacted]. The Customer submitted original gap cancellation on 04/10/2014, this occurred in the middle of the moving of our accounting office from our location to another location, Due to the move the cancellation took longer than normal. The customer was issued a refund in the amount of 785.58 and that check was issued on 05/25/2014. On 07/23/2014 the customer submitted a cancellation form for Car Care which was processed on 07/24/2014 and we are waiting for the warranty company to remit the funds. I apologize for the time that it took for the first refund and the customer can rest assured that the refund on the Car Care that was just submitted to us will be handled in a timely manner.Jerry's Ford

August 4, 2014To Whom It May Concern:This is in response to complaint number [redacted]. We were unable to secure a loan for the customer because he stated that he had a three thousand dollar down payment and was only able to come up with one thousand dollars, We explained to the customer...

that without the full down payment he would be unable to take delivery of the vehicle. The customer stated in his complaint that he was worried about the Safety of his credit information, we store all customers information in a securely locked room in a securely locked filing cabinet in accordance with the law. If you have any questions feel free to contact me at ###-###-####,Respectfully,Mario EGeneral ManagerJerry's Leesburg Ford

Dear [redacted]:
This complaint was resolved to the customer's satisfaction on 11/27/2015.  The customer was paid $149.
Should you have any questions, please do not hesitate to contact me.
Cynthia C[redacted]
Jerry's Automotive...

Group

Dear [redacted] did come into our dealership on April 12, 2015 and filled out a application to purchase a vehicle and it is our policy to submit all applications for credit approval.  We submitted her applications to several lenders for approval on Monday April 13,...

2015, after [redacted] decided not to purchase the vehicle we did not work the loan any longer.  This statement is from the My Fico website which I am sure [redacted] will find helpful and realize our bank inquires has little affect on her credit score. Fallacy: A score will drop if I apply for new credit.Fact: If it does, it probably won't drop much. If you apply for several credit cards within a short period of time, multiple requests for your credit report information (called “inquiries”) will appear on your report. Looking for new credit can equate with higher risk, but most credit scores are not affected by multiple inquiries from auto or mortgage lenders within a short period of time. Typically, these are treated as a single inquiry and will have little impact on the credit score.
If you should need any other information, please do not hesitate to contact me.
Regards,
Cindy C[redacted]
JERRYS AUTO GROUP

Review: I recently purchased a 1998 Lincoln Mark 8 from this dealership and before I made my decision I asked for a [redacted] or [redacted] on this car. Neither the Salesman [redacted] or the General Manager were according to them were not able to pull up either. They said sometimes this happends. I asked them to show me what work was done to the car besides the Va Inspection and they printed out a sheet which did not show all the info. [redacted] (GM) wrote in pensel and told me they replaced a HVAC panel door that cost around $800. but did not show on the service record because it was too new. Seems fishy to me now that I look back on it...but I took his word at the time. I would now like to see the complete service report on the car !!! and a [redacted] and/or [redacted] at their expense..I went on line under [redacted] and it said they were 29 records on the Mark 8. How come I was able to see that info?? I feel they were hiding somethings from me and question their honesty.In addition I traded my car a 2001 Chevrolet Monte Carlo for $3000. because they said it showed an accident and that lowered the trade in value..I paid full price for their car. $8495.00Desired Settlement: If that car was in an accident or had other issues I want my money back or some kind of settlement....they told me it was a 1 owner car the husband had died and the wife traded it in. If it is proven some untruths were told they should be fined and repremanded for poor business practices

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I see no attachments for the response from the dealer...please help email or call me ###-###-####

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They sold me the car under false pretense. Stating they could not pull up a [redacted] or [redacted] on a 1998 Lincoln that a purchased for full price....I pulled up the [redacted] it cost me $30.00. Why was I able to get it and they were not?

Review: I was treated very poorly at Jerry's. When I drove the car home to get the money for a downpayment, I realized I cannot afford the 3,300 dollar downpayment. When I drove back I asked to make it a 2,000 dollar downpayment. After much discussion, and the dealer "pulling some strings", we came to an agreement. He said give me 1,000 dollars today, and give me 1,000 dollars tomorow. I agreed to that. Once I gave him the 1,000 dollars he said, "oh and you can not take the car home until we get the other 1,000 dollars". I said that is not we agreed on and it is not possible, he knew and understood that checks I deposited will be cleared by the bank at midnight. He started talking to me completly disrespectfully, and would not work with me. His attitude was a poor reflection to the company. I asked for his manger and he said "Nope, cant talk to him". I asked him again and he said, "ok, but your not gonna like it", he leaves the room for a couple seconds and pops his head back in and says "oh if you dont like me, then your definetely not going to like him". At this point I realized I was not dealing with a serious business, I was about to spend 10 thousand dollars, and deal with them for four years and they were acting like this is some drug deal and I am about to talk to the druglord. I thought maybe the General manager would be better to work with. When he walked in and asked what he could do for me. I said "I apologize about the mistake about the downpayment, we have come to an agreement though, but honestly I wanted to talk to someone because the last guy who was in here was treating us very poory" he responded with an arrogant attituted "i dont think I know what you mean". I told him he was being disrespectful to us for no reason and his costumer service skills were terrible" I would think this would make any GM very upset at his employer for treating a costumer this way, but no, instead he responded "i think your costumer skills are terrible......... you know I pulled a lot strings to make this deal happen........ I'm starting to have second thoughts about this deal, think about that buddy" I walked out and told him I was walking away and handed the GM they keys. I was so upset about the way I was being treated I forgot my own keys and realized I just handed them to the GM. when I walked back in to the front desk I said "I forgot my keys I am here to grab them" he took a couple steps away from me and ignored me. I said excuse me and he replied "WHAT". I said again "I forgot my keys I am here to grab them". He said "Ohhh are those the ones we threw on the roof?" laughing in mockery of me. his GM was sitting behind the desk said "No, actually they are in the shop, and it is locked, so we will have to mail them to you tomorow" Which clearly was a lie. At that point a sales rep who was being very good to me all day, somehow ended up with the keys and handed them to me. The GM looked very upset at his sales rep. After everything they put me through that day, they really tried to steal my keys. then he said "whooppss I guess they were here". I said to him "you are a terrible liar" and started to walk away. he followed after me and shouted "WHAT DID YOU SAY". I stopped and said "You guys should not be salesman and walked out there door. At that point he followed me out that door. Started cussing his head off non stop at me right in front of the door, right beside of 3 of his employees who were all standing around taking a break, and my two friends happened to be outside waiting for me heard the whole thing. He also shouted "Good luck trying to boost your credit score". So now I am concerned my score and other info will be tampered with. I can never imagine a human treating someone like this, and he is a poor representation of a leader, and of Ford.Desired Settlement: Most importantly, over a period of time, I would like to be ensured that my credit score or other information has not been tampered with.

Business

Response:

August 4, 2014To Whom It May Concern:This is in response to complaint number [redacted]. We were unable to secure a loan for the customer because he stated that he had a three thousand dollar down payment and was only able to come up with one thousand dollars, We explained to the customer that without the full down payment he would be unable to take delivery of the vehicle. The customer stated in his complaint that he was worried about the Safety of his credit information, we store all customers information in a securely locked room in a securely locked filing cabinet in accordance with the law. If you have any questions feel free to contact me at ###-###-####,Respectfully,Mario EGeneral ManagerJerry's Leesburg Ford

Review: I tried to cancel my optional car care warranty with Jerry’s [redacted] Ford on June 27, 2014. I have requested twice on an update, but no response. After the experience of canceling my Total Loss Protection and still having to fight for a refund I would like your help in getting both of my refunds.

I purchased my car on 2/22/14 and paid the loan off on 4/7/14 and requested total loss protection (gap) be cancelled, which they finally did back on May 5, 2014 for effective April 10, 2014. To date I have not received a refund nor a satisfactory answer as to why. They will not sent of confirm my refund only it was mailed on June 26 2014. I have asked for copies of the check but no response.

They do not respond to emails or phone calls for the past week now. I have emails to show all efforts made.Desired Settlement: Get certified check for both of my refunds due.

Consumer

Response:

See Attachment

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Jul 25, 2014 at 7:34 AM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

I have received my check finally. Even though the contract says they have 60 days and all the run arounds, it was finally mailed on July 14th 90 days later.

Thank you for your assistance.

From: [email protected] [mailto:[email protected]]

Sent: Thursday, July 24, 2014 9:15 PM

To: [redacted]

Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

Business

Response:

07/29/2014

To Whom It May Concern:This is in Response to complaint number [redacted]. The Customer submitted original gap cancellation on 04/10/2014, this occurred in the middle of the moving of our accounting office from our location to another location, Due to the move the cancellation took longer than normal. The customer was issued a refund in the amount of 785.58 and that check was issued on 05/25/2014. On 07/23/2014 the customer submitted a cancellation form for Car Care which was processed on 07/24/2014 and we are waiting for the warranty company to remit the funds. I apologize for the time that it took for the first refund and the customer can rest assured that the refund on the Car Care that was just submitted to us will be handled in a timely manner.Jerry's Ford

Review: I purchased a E 250 extended Van from them on May 28th and the first thing that was wrong was it had the wrong mirrors on it. It was supposed to have pull out mirrors for trailer towing purposes. The dealer then tried to convince me that it was my fault and Pressed me to pay them $500.00 to get the right ones. I told them I would have to think about it. I went home after closing on the van and the next morning I called [redacted] about the problem as they are the buying service I went through to purchase the van. They asked me if it was on the initial selections I had made on there web site and I told them it was. The person from [redacted] said "That's Dirty" and told me how to resolve the situation . They had me show them it was on the order and as soon as I did the $500.00 went away and they jumped through hoops to get me my mirrors. In the mean time I had been notified 2 days after closing on the deal that the Finance person made a mistake on the math and I still owe them $1320.00 and they would not file my registration and tag order (That I had already paid for) until I paid them the money. I have bent over backwards to settle this whole thing and they are not co-operating.

The contract is VOID as it does not reflect ALL monies I have paid on the vehicle, it is missing a payment of $3060.67 not reflected on the contract.

I have asked for a detail breakdown of all charges on said contract and they won't do that either. So to sum it up they are refusing to give me an accurate Contract and are Harassing and threatening me by e-mail and US mail.Desired Settlement: I need an accurate enforceable contract and a detailed breakdown of all charges. I have been told today by [redacted] that they have a document from the dealer saying I only owe them

$1020.00 . I will pay that when I get the right documentation and an apology for trying to pull a fast one on me about the mirrors.

I documentation backing up everything I have said here.....[redacted]