Jerry's Ford

Review: I purchased a 2011 [redacted]. The car was advertised to include certain features that do not work. In particular, the automatic windshield wipers do not work. I returned the car to the dealer within the 30 days of having the car asking them to inspect it. They claimed they were unable to determine the reason for the malfunction. I recently took the car to the [redacted] dealership for routine maintenance. The serviceman at the [redacted] dealership informed me the car's windshield had been replaced with the incorrect windshield not fitting to manufacturer's specification. The incorrect windshield prohibits the wipers from operating as advertised. The salesman made it a point to advise of the features but we could not test it because it was not raining. I contacted the dealership to ask to have the windshield properly replaced as it was advertised to have such a function. The company has yet to return the call. Also, I asked to have the interior lights checked as it appeared they had a short. They stated they were unable to determine the cause.Desired Settlement: I would like to have a rain-sensing windshield installed to the manufacturer's specifications. The company should order the proper part from [redacted] for it to be installed.

Business

Response:

[redacted],

This is a response from Jerry's Ford regarding Complaint # [redacted].

Under no circumstances did Jerry's Ford nor any employee of Jerry's Ford ever indicate to the claimant that the 2011 [redacted] came equipped with rain-sensing automatic windshield wipers. Please see the attached documentation including the window sticker, buyer's guide, worksheet, and pricing sheet for the claimant's deal. None of our advertising suggested this feature on that vehicle.

Please contact me if there are any further questions or concerns related to this complaint.

Sincerely,

[redacted], General Manager

Jerry's Ford

6510 Little River Turnpike

Alexandria, VA 22312

###-###-####

Fax : ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The salesman, [redacted], took it upon himself to point out the feature to me as he did with the power close trunk, showing me the hidden control panel and the override button for the trunk in the glove compartment. The feature could not be demonstrated as it was not raining but [redacted] showed me the controls for the feature.

Also, I was not able to see the attachment provided by the dealer. If it is possible I would like to see it so I can point out features that are not listed on the sticker the manager referenced.

Regards,

Business

Response:

We have provided all the documents that we represented as options on the car. No where does is say or did we represent this car as having additional options. Unfortunitly we are not a [redacted] dealer and if the previous owner changed any options on the car there would be no way for us to know. Once agian we have sent copies of the online ad and a copy of the windows sticker that was on the car at time of delivery. None of the information says anything about a special window so Jerry's Ford is not going to add a option that we did not advertise.

Review: On July 1, 2014, I purchased a 2011 [redacted] from Jerry's Ford in [redacted], Virginia (financed $12,917.20). I was led to believe that the car came with a 90 day warranty, and also that it was in very good working condition. I also paid an additional $750, which I was told was a fee for inspecting the car, tune-up, and taking care of any problems with the car, prior to my taking possession of the vehicle.

On July 5, 2014, while driving the newly purchased vehicle from [redacted], Virginia to rural Maryland, the vehicle stopped working completely (simply shut down on the road for no reason). This was a very dangerous situation, as it broke down at night in the middle of nowhere; and I had my chronically ill, 84 year old mother in the car with me at the time. After some time, I was finally able to get the vehicle started again. However, it ran very slow wtih little power. We were finally able to make it to a safe location in Maryland after a long time, and I decided not to try to drive it home to [redacted] late at night, as that would have been very dangerous.

When the car broke down on July 5, I called the dealership and spoke to Angel G[redacted], Sales Manager at Jerry's Ford, to inform him that the newly purchased used vehicle had broken down. Mr. G[redacted] was not helpful (somewhat rude), and simply instructed me to take the car to a [redacted] dealer for repairs, since Jerry's Ford did not work on [redacted] vehicles. On Monday, July 7, I called Jerry's Ford again. This time I spoke to Bill H[redacted], General Manager. I informed him that the car had broken down right after I purchased it. I also mentioned to him that part of the $750 that I had paid, prior to taking ownership of the vehicle, was for the warranty and for a pre-purchase inspection and repairs for any issues that the car had, prior to my driving off the lot. Therefore, the car should have been inspected, repaired, and I should not have had any problems with a car that was supposed to be checked out prior to my taking possession of the vehicle. Mr. H[redacted] directed me to contact a specifric [redacted] dealer in [redacted], Virginia for the diagnostic inspection and repairs. He also told me to deal with Angel G[redacted] for further information.

I then called the dealer in [redacted], as directed by Mr. H[redacted]. It took two days for them to determine what the problem was. I had to get a rental car, since it took longer than one day to diagnose and fix the problem. The [redacted] dealer informed me that it was a problem with the spark plugs -- an issue which should have been taken care of by Jerry's Ford when they did the pre-purchase inspection, tune-up, and repairs -- which I was led to believe would be done as part of the $750 fee that I had paid. The [redacted] dealer charged me $206 for the repairs; and would not give me a free loaner car. Instead, they charged me approximately $60 for a rental car.

After I was notified about the cost of the repairs, I called the warranty number that was listed on my contract. They told me that they did not have any record of the warranty being submitted and/or activated by Jerry's Ford. So apparently Jerry's Ford had not activated the warranty, as required by the sales contract. Please note, I had paid the $750 as part of the contract. Approximately $400 of that $750 was for a 90 day warranty on the vehicle.

After I paid for the repairs and the rental car, I again telephoned Jerry's Ford and again spoke to Bill H[redacted]. I explained to him what had happend with the repairs, the rental, and the warranty. I indicated that I should be reimbursed for the $206 for repairs and the $60 for the rental car. Mr. H[redacted] indicated that he would not pay the $60 for the rental car; and he would only pay for one-half of $206 for repairs ($103). I indicated again that I thought they should pay for all of the repairs and rental car expenses. I told him that I felt they were not honoring the contract -- especially since they did not activate the warranty that I had paid for. Also, the car should have been tuned up and in proper working condition when I picked it up from Jerry's Ford after the purchase. That is what I understood I was paying for with the $750 fee -- a 90 day warranty and complete inspection with any repairs made and the tune-up completed.

Also, I was supposed to get an owner's manual, and Jerry's Ford was supposed to repair the rear light (because the light was damaged and water was getting inside the light compartment). To date, the rear light has not been fixed; and I did not get an owner's manual, as promised.

I believe that the terms of the contract have not been honored (including the activation of the warranty and completion of necessary repairs) prior to my assuming ownership of the vehicle. Also, I have not gotten cooperation or good customer service. Therefore, I would like to return the vehicle and cancel the loan. I would also like to be reimbursed for the full costs that I incurred for the rental car and repairs on the vehicle. I cannot afford to havec a non-working vehicle, as I have to have reliable transportation to deal with medical and other urgent situations that occur with my sick, elderly mother,. I do not have time to deal with debating with Jerry's Ford over issues that should have been taken care of under the contract. My mother requires my full time and attention, and I do not wish to have to take more time and money away from my mother's care to deal with disputes with this dealer. I simply wish to return the vehicle, get paid for my costs, and purchase another vehicle somewhere else where they will honor the terms of their contract -- and not stick me with a vehicle that is not working properly and dangerous to drive and transport my elderly mother. Thank you.Desired Settlement: I would like to return the vehicle; be reimbursed for my expenses; and cancel the loan, due to breach of ccontract and bad customer service.

Business

Response:

We would be willing to remburse [redacted] the money for the repairs, plus the 2 day rental bill he incured.

Consumer

Response:

See Attachment

Dear [redacted]

Per your request, the following is my supplemental rebuttal request concerning the above-referenced complaint which I filed against Jerry's Ford in [redacted], Virginia -- in connection with the auto purchase transaction and after-purchase problems that I have had with this car dealer. (Please refer to the original facts as listed in my complaint, which I submitted to the Revdex.com on July 30, 2014.)

I am submitting this rebuttal because after I filed my Revdex.com complaint, Jerry's Ford made certain representations to me and to the Revdex.com that they would take certain actions to correct, rectify, and re-pay me for out of pocket expenses that should have been covered by them -- due to problems that I had with the vehicle that I purchased, right after the purchase transaction. To date, they have not followed through or enacted any of the remedies that they indicated they would be doing. Therefore, I would like to re-open my complaint for further action and assistance from the Revdex.com, to assure that Jerry's Ford does what it needs to do to correct this situation.

I would like to submit the following information to supplement my original July 30, 2014 complaint.

1. I spoke numerous times to Bill H[redacted], the former General Manager, about the problems I had with the used car that I purchased from Jerry's Ford (Jerry's). (At the time I spoke to him, he was the current General Manager at the dealership.) Mr. H[redacted] told me that he had sent a check to me in the mail (reimbursement for car repairs to the car that I purchased and car rental while the repairs were being completed). He indicated that upper management at Jerry's had authorized this payment to cover these expenses. I never received any such check, and now I'm told that Mr. H[redacted] no longer works for Jerry's.

Review: I went to meet my father at Jerry's ford to purchase a truck. After doing research on different trucks we were interested in one listed for $16,200 on the internet. When I arrived at the location we wasted hours of time while they showed trucks not in the price we requested. Once I located the truck online the sales persone brought the truck to the front for view. When we saw the ruck he comes back and tells us it is $20,000. I requested we could have the truck for the price listed on the internet $16,200. The sales person stated that price was for rebates that we did not qualify for which he claimed to be printed on the website. I explained that this was not disclosed on the site and he should show me that. When the salesman looked on the store webpage he could not find it on the site as well. He informed the store manager Ehab K[redacted] that it was not on the site stating purchases on internet inculded rebates of miltary, school, etc and customer has to qualify. After the manager Ehab K[redacted] went and looked on teh site he informed me that he did not see it either. I requested we get the truck at the internet price and it was only fair to honor this when there were no disclousures enclosed. The manager then tells me they are updated the site therefore the information about price changes was not listed and therefore I had to wait until it was posted. The manager stated he did not have to do anything and would not do anything and he could give it at the price he wanted. He was rude, unprofessional and unloyal. I advised my father that this company was not one to do anymore business with and I also refused to purchase anything from them.Desired Settlement: I think that you need to teach your employees so called managers better customer service skills. I will never do business with this comapany or refer them to any of my coworkers. I went to another dealer to purchase a car and they were honest, respectful and professional.

Business

Response:

First I'm so sorry for anything that happened while you were here. I will spend some time with my staff talking about what happen. Please take my apology as that is not the norm.

Review: On Saturday, February 23, 2013, I brought my vehicle in for required maintenance which included the purchasing of new tires. Upon conclusion, I was erroneously charged $1120.96 vice the correct bill which was $1102.96. I informed the billing clerk that I did not want to have two pending billing transactions on my account as that would total nearly $2300. I informed her that I would prefer a refund of $18 vice a double pending transaction. I was told by the billing clerk that this would not be the case as she would void the initial transaction which would refund the initial charge immediately. I informed her that I was in the process of moving across country due to a change in military orders in six days and that she had to be absolutely sure there would not be a duplicate pending transaction as I was skeptical of her explanation. I even went so far as to show her the pending transaction on my mobile phone application.

Upon returning home, I called my bank which confirmed that there was in fact two pending charges, one for $1120.96 and one for $1102.96 and that if the first charge had in fact been voided, it would take until close of business Monday or Tuesday to be reconciled leaving me with nearly $2300 obligated and unavailable for use.

After speaking with my bank, I called Jerry's back and spoke with the Assistant Service Manager, [redacted] who told me that he would have the manager call me first thing on Monday to speak with me. The manager never called.Desired Settlement: I would like an apology from the owner. I would like the owner to be informed of the service provided by his company. I have been a customer for 3 years.

Business

Response:

We consider this matter closed and have issued a formal apology on 03/26/2013.

Thanks

Review: I Purchased a used 2006 [redacted] from the listed dealership. Before I made the purchase I asked the salesman has the vehicle been repainted or been in a accident, because the paint on the car appeared to be a little rough. He said no. I took the car to a body shop and was told and showed where the vehicle had been painted in several locations on the car. I then called the dealership and spoke with Lisa W[redacted] she stated there was nothing she or the dealership will do since I all ready took possesion of the vehicle. So im makeing a complaint for not disclosing that to me as a consumer.Desired Settlement: Gve me another vehicle for the same price thats equiped greater or equal to the 1 I purchased.

Business

Response:

[redacted],

[redacted] came back to our dealership and traded out of the 06 [redacted] and purchased another vehicle and is very happy.

Thank you

Cynthia C[redacted]

Director

Jerry's Ford advertised a sale directly related to the KBB value on any trade-in vehicle. Considering the KBB related sale, they directly supported, promoted, and encouraged the use of the popular and reputable car pricing guide. Having said that, they blatantly attempted to scam me out of at least a couple thousand dollars on a trade-in deal by plainly using the popular pricing guide against the published KBB guidelines. When confronted about their scam, they stood by their offer, unwilling to negotiate any reasonable deal.

Review: I purchased a 2006 [redacted] Limited from Jerry's Ford on Jan 31, 2013. The vehicle came with a 30-day or 1000 miles warranty that covers Engine, Transmission, and Drive Axle. On our drive home from the dealership, (1) the "Check Engine Light" came on and (2) the Navigation System did not work. When I got home, I contacted [redacted], General Manager of Jerry's Ford and he told me to fill the gas tank and check the gas cap. As for the Navigation System, he said I broke it, but he would reimburse me 50% for a new one. The next day I went to [redacted] to order a new Navigation System. While I was there they checked the "Check Engine" codes and found 13 seperate codes that needed attention, the most serious being defective intake manifold gaskets. I took the invoices to [redacted] and left the vehicle with them to check the codes themselves. The next day, I went to pick up the vehicle and was told there was a recall on the [redacted] for defective gear shifting. As far as I can tell nothing else had been done to the vehicle. I then called [redacted] Corp. and gave them the info on the vehicle. They looked it up and said all recall notices for this vehicle had been met. I then took the vehicle to my local mechanic who confirmed that the Intake Manifold gaskets were leaking, causing the "Engine Light" to come on. I told them to fix it and they did. The "Engine Light" stopped coming on. I submitted the invoices (1) Navigation Radio System ($730.18) and (2) [redacted] for replacing Manifold Gaskets ($627.26) to [redacted] for reimbursement on Feb. 24, 2014. I have made numerous phone calls to [redacted] since and I am always given his voice-mail. This all transpired within the Warranty period and I was told by [redacted] that the invoices were processed 2 weeks ago. But yet, I have received nothing, not even a phone call. Help!Desired Settlement: I would like for [redacted] and Jerry's Ford to honor their word to me and reimburse me for 50% of my cost. The amount is $678.72.

Business

Response:

We agreed on the amount that was refunded to [redacted] and Jerry's Ford cut the check. Jerry's ford owes no more money per our agreement.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I have contacted this dealer about a car I recently purchased from them there are contract issues as well as customer service issues the lack of telling the cuatomer the things they need to do inorder to get the tagfs for their carDesired Settlement: I want my Tags that I paid tax and tags for

Business

Response:

We have given him his tags. We had to wait for him to return the Maryland inspection and as soon as he did we gave him the tags.

Review: On August 12, 2013, I placed a deposit via credit card on a 2013 [redacted] (VIN# [redacted]). On the evening of August 16, 2013, I went to the dealership to pick up the car. I live far from this dealer so I took public transportation to arrive at the location of the dealer in suburban Washington, DC. I had planned to drive the car to Ohio the next day to visit my family. When I got to the dealer, I met with the Finance Manager and paid the remainder of the invoice for the car by check and was given the keys to the car.

When I got into the car and began to drive it off the lot, I immediately noticed a strange grinding sound as I drove towards the exit. I drove several hundred feet and decided the issue was serious enough that I had to return to the dealer. I returned to the dealership and spoke to both the salesman and the Sales manager, who drove with me in the car around the building, heard the grinding noise, and immediately realized that it was serious enough to speak to someone in the service department. The mechanic at the dealership also heard the grinding and acknowledged the problem. He checked his diagnostic system and noted that there was a service bulletin in the system that he thought covered this problem. Most importantly, he told me that he personally would not accept the car and would ask the salesman to give me another car.

The dealership proposed fixing the transmission, but that would take several days and not only did I have to drive to Ohio the next day (I had no other transportation), but the given the mechanic’s comments about this car, I was uncomfortable accepting this car. The salesman and Sales Manager reluctantly tried to find me another car, but in fact they just tried to up-sell me a more expensive car. After the sales man would not convince me to buy a more expensive car, the denials began. The salesman denied that anything was wrong with the car at all, despite the statements by the mechanic and the fact that all the parties has previously heard the grinding and acknowledged the problem. When I tried to leave without the car and asked for my check back, the salesman actually told me that I had already bought the car, refused to return my check, and literally tried to kick me out of the dealership.

At this point it was about 10 pm and the dealership was closing. Outrageous as it seems, Jerry’s [redacted] tried to force me to purchase a defective car. I again demanded my money back and after a heated discussion the Finance Manager finally returned my check. By this time I was stranded me out in suburban VA late at night with no means of returning to Washington, DC or any way to travel to Ohio the next morning. I am shocked by the outrageous behavior I experienced at this dealership, including the fact that the salesman tried to sell me a lemon and them tried to force me to purchase that same lemon once I discovered that the car was defective.

To my surprise, I checked the Jerry’s [redacted] website the day after this incident and saw that this car was still listed for sale and at a higher price than what I paid (I have a screenshot of the listing). I then called the dealer and told it had been sold to another customer. There were documented problems with the transmission of this vehicle and to my knowledge and belief Jerry’s Ford’s sold it to another customer without repairing it or notifying the customer. I believe that Jerry’s [redacted] knowingly sold a defective vehicle and some action needs to be taken to hold this dealer accountable for its unethical (and potentially unlawful) behavior.

After this incident I emailed and called the Jerry’s Ford’s General Sales Manager, who had sent me an email when I first contacted Jerry’s [redacted] about buying a [redacted] stating, "if at any time, any member of our Internet Sales Team does not provide you with the type of service that you expect, please contact me personally." The General Sales Manager did not even provide me the courtesy of a response. While this incident occurred several months ago (due to a serious illness in my family I was unable to send this complaint back in August), the fact that I spent the time to file this complaint several months after the fact is an indication of how strongly I feel about this issue.Desired Settlement: Notify buyer of this car about the defect.

Business

Response:

We first apologized to **. [redacted] for any problems and tried to locate him a different car but this particular car was the cheapest one available. The car was sold only after the repair was complete and test driven by our tech. We feel terrible about what happen with this deal but we tried to accommodate him the best we could. Again we apologize for any mistake during this deal, but it was out of our control due to the recall.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response by Jerry's [redacted] is inaccurate and also did not address the issue of how the company reacted after they could not convince me to either accept the defective car or buy a more expensive car.

First of all, there were options on the day of this incident. Other cars were available , but the dealer refused to honor the discount that I received on the original car. I would have been willing to spend a little more for a different car with slightly different features, but the dealer wanted to sell me a car for a much higher price than the original car (which was a lemon).

Second, I find it difficult to believe that the defective transmission on this car was in fact repaired before the car was sold to antoher customer because it was sold very quickly after the incident described and at a higher price than that offered to me. I do not believe there was time to make the required repairs in this short period.

Mostly importantly, Jerry's [redacted] failed to acknowledge the fact that after the incident descsribed, the salesman denied that anything

was wrong with the car at all and initally refused to return my check and literally

tried to kick me out of the dealership with a defective car. Jerry’s [redacted] tried to force me to purchase a defective car. Jerry's [redacted] needs to address this outrageous conduct. In addition, after this incident, I was left stranded me out in suburban VA late at night with no means of returning to

Washington, DC and no concern on the part of the business for my health and safety.

Regards,

Business

Response:

Jerry's [redacted] agreed there was a problem and apologized for the problem. We have nothing else to offer.

Review: I bought a 2007 Ford Mustang from Jerry's Ford Alexandria on February 27, 2013. I was told that I have a 90 day warranty with the vehicle that I purchased. On May 16, 2013, after being out of a radio for 3 weeks, I took my car to the dealership to see if they would fix the car since it was under 90 days, and the refuse to fix it due the factory radio not being cover under their warranty. Furthermore, On May 25, 2013, I was driving out to a festival in [redacted], Md, and I notice the transmission messing up tremendously. I pulled over and had my extended warranty tow the vehicle to [redacted]'s Ford dealership where the car is currently at. I called the Ford company in Alexandria to get them to cover the damage, and they refuse to cover the repair because they stated that my car went 4000 miles after having the car. Ford stated that they cover only 90 days of having the car and up to 3000 miles put on the car. I have extended warranty as well that was suggested to I buy from the Credit Union that I bank with. I had the car diagnosed by the dealer under the pretenses that my extended warranty would cover the cost of the service. The extended warranty, [redacted], denied my claim because the said they don't cover external wear and tear to a vehicle-they only cover internally lubricated parts. I tried to stress to them that the internally lubricated part could have caused the external damage. In conclusion, I am a senior in college student at Howard University, and I work for the Governemnt Printing office as a Custodian in the evenings to help pay for school. I have no time and no idea of how to handle this situation or let alone pay for any of these repairs. I am so disappointed in this Ford dealership for saling me such a lemon vehicle, and they could have done more to help me since the sold me a car that broke down before the 90 days of having a car. I've purchase a car from the auction that had 150,000 miles, and it last for 2 years, and I cant get a car from the dealership to last to 3mths.Desired Settlement: I would like all the repairs on my car fixed, and I would like to be reimburse for my troubles.

Business

Response:

This car was purchased with a 3month/3000 mile limited

warranty and he was offered the opportunity to buy a Ford ESP plan. Since he

refused the ford warranty and said His bank told him to buy their warranty, he

did and drove over 4000 miles which put him out of our warranty by the miles.

He came to the dealership where I explained that once he was out of warranty by

the miles he had to use his 3rd party warranty company which denied his claim.

We also provided a service history that clearly shows no prior problems with

his car and that his 3rd party warranty should cover. If he would have bought

our warranty we would have taken care of the problem but he is out of our

warranty by the miles and there is nothing we can do.

Review: Purchased a new 2013 Ford Mustang that had been previously damaged. Dealer was supposed to disclose this damage by law since it honors the >3% damaged rule under the: New Car Damage Disclosure Act of VA.

Was informed by my insurance company that the vehicle I had bought new had been damaged during a test drive. All of the above was new information to me, since I had been expecting a new car with no prior insurance losses...

To say the least I am extremely dissatisfied about the bad faith that this new car dealer has exhibited. Had I been told that the vehicle has had prior damage I would not have purchased it. Jerry's Ford is obligated to fully disclose significant damage to all buyers. Their failure to do so makes their contract with me voidable.

Business

Response:

We have been in contact with **. [redacted] about the matter and found out he had been involved in a major accident. The car he purchased was brought in from another dealer and no damage was disclosed to us from that dealer. I have explain to him that he needs to send us pitcures but he informed me he had been involve in a major accident and could not send me any pitcure because the car was in the shop being repaired. As I explain to him because he was involved in an accident that there is not much we can do, due to the fact we could not inspect the car before his accident. So as far as the damage we don't know if there was any damage before his accident. So we consider the matter closed because we could not inspect the car pre-accident.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dealer was contacted about the damage/New Car damage disclosure violation prior to my involvement in the subsequent loss. The loss I was involved in only helped uncover the truth that the vehicle I had purchased was not as described and could not be sold as new. It is NONE of my concern where the vehicle was prior to my ownership... BY LAW a new vehicle that is sold in the state on VA must have its damage disclosed to the owner if it is over a certain amount. Jerrys Ford did not do this and hoped I would never find out, sadly I did after I was informed by my insurer after my no fault claim. Clearly this is not only bad faith on behalf of the dealer but also an illegal act as they should have disclosed any prior damage. If they had told me the vehicle had been damaged prior to my ownership I would not have bought said vehicle from Jerry's in the first place.

For the record, the loss where the vehicle had sustained damage in Jerrys/dealers possession involves the underside as well as the RIGHT(passenger side of the car)

The loss which ocurred in my posession involved the rear left of the vehicle, thus having no correllation to the previous damage. I have photos of the rocker panels/bumper/exhaust/undercarriage damage to be furnished upon request.

Lastly, upon informing Jerrys of the previous damage they originally were going to buy back the vehicle and give me a replacement, however once they found out about the loss which made me discover of the violation/bad faith on behalf of Jerrys, they declined.

The general sales manager also informed me that the vehicle had been possibly dropped off the transport truck when it was new. However my insurance company provided me with documents stating that the vehicle has sustained a significant amount of damage during a test drive where it has struck a curb. I have these documents to furnish as well.

In short I am saying that the fact that I had to be involved in a loss for the truth to come out about my though to be "NEW" car is not only bad faith, it is also illegal and unacceptable from a customer service and business standpoint. I am not looking to trick or fool anyone. I have everything documented and I just want justice to be served.

Regards,

Business

Response:

We had asked for proof to be provided to us and due to the fact the car had been totaled we could no inspect the car pre-accident. So we can't prove if the damage was ever there prior to his accident and since he did not bring the car to the dealership to be inspected. So there is nothing we can do for him since there was no proof that the damage was not do by him.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I don't understand why there is a need to be dishonest here.

1) I have first contacted the dealership about this issue on June 25, 2013. My loss took place on July 14, 2013. So the statement that the damage was caused by my loss is a false one. I am attaching the emails I have had with [redacted] who is the customer service manager at Jerrys with her responses which took place EARLIER than the loss...

2) The vehicle is most certainly not a total. I have no idea where the dealership may have gotten that information...

3) I have also sent photographs to [redacted] and general sales manager [redacted] that show the underbody damage to the car which was caused by the loss PRIOR to my posession. Again, no need to be dishonest and say that I did not provide proof, when I clearly did. Over a month ago in fact.

4) I have also had phone conversations(July 15~30) explaining my situation, assuring that my vehicle would be replaced, no questions asked.

This level of dishonesty and bad faith is becoming a real concern to me at this point. Clearly this is not becoming of a B2C business, not to mention the legal violations of the Consumer Protection Act of VA, and the New Car Disclosure Rule of VA/DC.

I am attaching damage photos + original email exchange with **. [redacted], when I originally discovered the problem. I have other subsequent emails ready to provide.

Once again I will RE-state: the fact that I was involved in a loss which uncovered the dishonesty by Jerrys Ford does not excuse them of the fact that they were in fact dishonest about the history/condition of the 2013 Mustang they had sold to me. My loss had only served as a catalyst to uncovering the deception/dishonesty/subsequent contractual violation on behalf of Jerrys Ford.

I will gladly accept a replacement vehicle and be a satisfied customer, instead of being left with a bad experience and becoming an unsatisfied one.

Thank you in advance!

Regards,

Consumer

Response:

Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]

InboxxRevdex.com of Metro DC and Eastern PA

Oct 10 (1 day ago)to me----------

Forwarded message ----------

From: [redacted]

Date: Wed, Oct 9, 2013 at 5:09 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Hi [redacted]

I just wanted to say that I have come to a resolution with Jerrys Ford. I have received compensation and am no longer seeking to pursue the complaint. Provided the check they sent me will not bounce I think we are all finished here. I tried to leave you a voicemail but couldnt do it. I will try calling you tomorrow as well.

Thanks for all your help,

-[redacted]

Review: Spoke with [redacted] about a specific escape 2012 that he can work out with me with little above $250 monthly without down. They ran already my credit and it is 99% ok. We drove down to Jerry’s Ford from Berlin MD about 2.5 hrs away. When we arrived and after testing the escape with leather, sunroof, they said no way they can give around $250 monthly without down. So we tried another escape 2011 lower model(not leather,no sunroof). Sales [redacted] and his supervisor talked us out that this we can make closer to our payments and able to find a way to come up with the $1000 down eventhough we literally told them our maximum monthly payment of $250 and we cannot afford a $1,000 downpayment, and but they insist that maybe we can go a little up to $300 monthly payment. It is almost 10PM and telling us we will lose money if we will not get it. So we were talked out and signed the papers. After 2 days, we really cannot find a way to come up with the $1,000 downpayment, so we called Jerry's ford Salesman [redacted] to say that we cannot afford and need to return. Left a message a couple of times until we were able to reached him and he said that we can no longer able to return. Called and left message to finance -[redacted]. No call back. A couple of days called him again and mentioned to him we cannot afford the $1,000 down, and if there is no other way to put in the finance then we will just return it. He said he will take a look. A couple of days past called and left messages to [redacted] but no return call. Called [redacted] and ** said to come down to their dealership. We drove down again for 2.5 hrs and spoke with [redacted]-Finance and he said he will be able to refinance to have the $1,000 included, and no need to return, as we can no longer return it. We are having a hard time coming up with the payment as it is beyond our specified budget as they don’t like us to return. A few weeks past my temporary tag expired. Called [redacted] and he said he is not able yet to refinanced. Told him my temp tags expired, he said he will get back to me on that. Called him again after 2 days and left messages, until I spoke with him he said he will send me another temporary tag. 4 days past no temporary tags. Called him again and he said he will send 1 and will work on the $1,000 and will call me. Few days the temporary tag arrived. A week past no call from him, called [redacted] to ask about my permanent tag, he said he still working on it and will call me. Another week past no call from him. Called [redacted] to see what's going on, he said he still working on it. few days past called him again as he did not call. He said seems he cannot refinance the deal, but he will check and will call me back. 2 days past no call from him. Called him again and said that he cannot do anything. My second temporary tag is expiring this April 25, and I still have no permanent tag and we haven't settled the problem. In the first place I already informed them we cannot afford something with a downpayment and my monthly shld be less than $300 or very close( may exceed a few dollars if needed to settle, but we are comfortable if doesn’t exceed). Also, we tried to return this car as we cannot afford after 2 days but they denied us. Until now we haven’t received our permanent tags and they will not issue a temporary tag. We really cannot afford the downpayment and if possible a monthly payment close to $250.

Also, 1 month after we got the car, we realized the passenger door in the driver’s side cannot open from inside, and we thought it was a child safety lock, until all adults were riding that we tried to remove it from child lock, but apparently it is not really working. We contacted Jerry Ford’s Service center and told them about it. They mention that I need to pay for the repair. So instead of bringing there as we are 2.5 hrs away I brought to a ford dealer service center nearer to our home and they found out that the connection is not connected but paid them $75.00 I called Jerry’s Ford service center to inform them but they said they don’t have anything to do with it.Desired Settlement: Return the car or have it exchange to the vehicle that they promised at first that I was approved for a $250 monthly when I called them and have me pre-approved have a finance within the $250 monthly without down as I requested when I spoke with them.