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Jerry's Roofing LLC

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Jerry's Roofing LLC Reviews (2)

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The homeowner called me once only, and I called him back and left him a message to call me, but he did not return my call. He did not call me multiple times. The salesman 
[redacted] was dealing with [redacted] on this issue. I was told that the manufacturer sold us a bad product. [redacted] had called the manufacturer and was following up on the issue.
We found that the manufacturer would not back their warranty, and I was waiting to hear more but that was the last that I had heard until I received this letter. I had seen the pictures of the roofing job, [redacted] had them on his phone, I was wanting to re-do the roof as soon as we had some warmer weather around May or June. I thought everything was handled okay until I got this letter.
Thank you, 
[redacted]
Owner Jerry's Roofing

[redacted] Attached are my home phone call logs for all call activity. On page 1 for November 5th @ 3:18pm I received a call from[redacted] which is the one call [redacted] did return. However please note on the same page the next day November 6th @ 4:38pm I returned Jerry's call which he denies and I again tried to call him on November 7th @4:23pm (page 2) and left a message specifically for him to call me the next day(Saturday November 8th) to discuss the warranty. He never called Saturday and we even gave him all day Monday November 10th and there was still nothing from him so we filed this Revdex.com complaint that night as a result. This complaint would have never been filed if he returned our call. I am requesting his offer to re-do the roof next May or June be in writing and signed by him stating he will be covering the costs to perform the labor and materials under warranty.  Very Truly Yours,[redacted]

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